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We have a wide range of support services on offer and the level of personal support available to you will depend on the type of software licensing arrangement you have. To find out which issues you can contact us about directly, select the option from the list below that best describes your situation.
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If you have a QSR software license, you’re entitled to contact Support for email or telephone assistance for:
As a holder of a current software maintenance plan, you’re entitled to receive major product updates, as well as telephone and email support from QSR’s expert team. Contact us about any issue related to your QSR software, including:
If you’re using QSR software as part of your organization’s QSR site license arrangement, you’re entitled to receive major product updates, as well as telephone and email support from QSR’s expert team. Contact us about any issue related to your QSR software, including:
As the designated contact person for your organization’s current site license, please be aware that you’re the person we’ll notify when a new software release is available. That’s because your organization is entitled to receive free major product releases while your agreement is current.
You’re also entitled to telephone and email support from QSR’s expert team. Contact us about any issue related to QSR software, including:
If you’re currently using a trial version of QSR software, you’re entitled to contact Support for email or telephone assistance for:
If you’re using QSR software as part of a formal pilot program, you’re entitled to telephone and email support from QSR’s expert team. Please note that your organization’s pilot must be formally registered with us. Contact us for further information.
You can contact us about any issue related to QSR software, including:
Contact us to find out about your support entitlements.
Other? Contact us to find out about your support entitlements.
The quickest and easiest way to get advice and help from our Support team is to complete and submit a support request form. Just complete your details and then click SUBMIT to send your request to QSR directly.
Contact our English-language Support team by email. You can send your questions or issues at any time of the day, and we'll respond to you via email usually within one working day. Please be sure to include all information that's relevant to your query, such as error logs or specific software functions you were performing when an issue arose.
Contact our English-language Support team in Melbourne, Australia by telephone between the hours of 9am and 5.30pm (Australian Eastern Standard Time) on Monday to Friday (excluding Victorian public holidays). Telephone: +61 3 9840 1100.
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“Thank-you very much for responding so quickly - it is reassuring to know that the QSR support is so efficient” Mina Eaves University of Birmingham
“Thank-you very much for responding so quickly - it is reassuring to know that the QSR support is so efficient”
Mina Eaves
University of Birmingham
Want regular product updates and unlimited telephone and email support from QSR’s expert team? Find out more
Want regular product updates and unlimited telephone and email support from QSR’s expert team?
