Read about our management team, their roles and responsibilities, and what they have to say about QSR.
John Owen, Chief Executive Officer
BSc (Computer Science)
As QSR’s Chief Executive Officer, John works closely with the Board of Directors to set and implement our strategic direction.
"The fact that today we’re world leaders in what we do is no reason to be complacent. The push to stay at the forefront of innovation and to change with our customers and their industries is what drives us."
John has more than twenty five years experience in the IT industry. He began his career with General Electric in the United States, and has since held senior positions with large multinational corporations and smaller specialized software organizations in the United Kingdom, Malaysia, Australia and New Zealand. John was appointed Chief Executive Officer in 2001.
Joyce Chang, Chief Financial Officer
BBus (Accounting), CPA
As QSR’s Chief Financial Officer, Joyce is responsible for managing the financial aspects of our business, including sales order efficiency, inventory management, foreign currency dealings and software licensing.
"We’re a truly global company and that’s reflected in our approach to commerce. Wherever you are in the world, there’s a way to buy and receive QSR products and services."
Joyce has more than 17 years experience in the accounting field across a broad range of industries, including financial services, health and IT. A qualified CPA, Joyce has held senior finance roles at Symbion Health (formerly Mayne Group), Financial Synergy and Bell Potter Securities. Joyce joined QSR in 2006.
David Fenech, Information Services Manager
As QSR’s Information Services Manager, David provides direction for our technical infrastructure and leads our support and technical services teams.
"Being able to deliver the ultimate customer experience through professional and effective service solutions, allowing the user to maximise their investment and achieve their full potential."
David has more than 12 years in the IT industry predominately with consultancy, service delivery and management roles. His specialization: maximising usability, stability, performance and continuity across a range of technical solutions to customers and networks worldwide.
Adam Long, Chief Technology Officer
BBusSys (Hons), MIMS, GCertAppFin
As QSR’s Chief Technology Officer, Adam provides technical direction for our software products. He leads our software development team who are responsible for designing, building and testing our software products.
"Innovation is about collaboration and exploration, where an understanding of our users and technology meet, resulting in outstanding new products."
Adam has more than fifteen years experience in technical and management roles predominately within the finance and telecommunications industries. Specializing in large-scale development projects, he has worked for the Aviva Group (formerly Norwich Union Australia), IBM and the ANZ Banking Group. Adam joined QSR in 2003.
Lisa Sim, Marketing Director
As QSR’s Marketing Director, Lisa is responsible for QSR’s marketing worldwide. She ensures that our marketing strategies are focused on delivering value to our customers.
"We work with our customers to deliver experiences that are second-to-none. End to end, our product development, training, support and engagement programs are all driven by our software users."
Lisa has more than 15 years of marketing experience in the IT and communications sector. She has worked for multinational firms in Australia, Japan and New Zealand; and been responsible for delivering a diverse portfolio of solutions to market including mobile and cloud technologies.
Rebecca Tallack, Human Resource Manager
BCom (Human Resources, Accounting and Commercial Law)
As Human Resource Manager, Rebecca’s role is to promote and uphold QSR’s company values across all offices.
"I’m focused on providing the best possible working environment for our people to develop innovative, industry leading products now and into the future."
Rebecca has more than 12 years of experience in the human resource field across a broad range of industries, including Fast Moving Consumer Goods (FMCG) and IT.
Rebecca has previously held senior human resource roles at National Foods and Berri Limited.
Chris Astle, VP & General Manager, EMEA
As QSR’s VP & General Manager, EMEA, Chris manages all of QSR’s business throughout the region. He is based in the United Kingdom.
"I’m focused on engaging with our existing and potential users and partners across Europe, the Middle East and Africa to ensure we meet their needs and add value to their research and their business."
Chris has more than 25 years’ experience in sales and management in the information and business technology sector across Australia and the United Kingdom. With a sound ability to understand business requirements and translate them into technology solutions, Chris has held senior sales roles at Cisco Systems, Microsoft and, was most recently Managing Director of M-SEND.
Rob Calcagni, VP & General Manager, Americas
As QSR’s VP & General Manager, Americas, Rob manages all QSR business throughout North, Central and South America from QSR’s office in Cambridge, Massachusetts.
"My goal is to strengthen our presence across the Americas by working with our customers and partners, and offering software solutions in local languages."
Rob has spent his entire professional career, spanning over 20 years, working in the research field. With extensive experience in both qualitative and quantitative research he has held executive management positions in large multi-national corporations and several mid-size research firms including Reed Business Information, Current Analysis, Ovum, InfoTech and Outsell Inc.
Kate Fleming, VP & General Manager, AJP
BA, MA (IntStud)
As QSR’s VP & General Manager, AJP, Kate is responsible for building relationships with our customers and channel partners throughout the region.
"The rapid evolution of social and technology platforms enables us to collect and produce more data, faster than ever before. Enabling and activating researchers, analysts and partners across Asia Pacific Japan to harness and leverage this unstructured data is my key focus."
Kate has over ten years’ experience in business developing working with client organizations across all verticals, managing geographically - and culturally - dispersed teams and client bases. A collaboration technologies expert with an interest in qualitative and mixed-methods research, Kate is enthusiastic about unlocking the power of unstructured data.