Unrivalled technical expertise

QSR is the only developer in our industry to achieve Microsoft Gold Partner status. This certification is only awarded to companies that can demonstrate an extremely high level of competence and expertise with Microsoft technology. On top of this, all of our developers are required to be Microsoft Certified Practitioners.

"QSR is an innovative Australian company that’s leading the international market in the development of qualitative research software. Its commitment to making sophisticated software applications user-friendly based on the Microsoft platform is impressive, and we’re very pleased to welcome QSR International as a Microsoft Gold Certified Partner."

Ms Pip Marlow
Director SMS&P, Microsoft Australia.

Setting the benchmark for quality

Robust, sound and far above the industry norm. That’s what independent consultancy Readify had to say about our software development process during a recent audit. A leading consultancy in emerging Microsoft technologies, Readify conducted an extensive review of the architecture, design and development documentation for our NVivo 7 software. Not only did we satisfy all the evaluation criteria, but we were highly commended for our approach to software development methodology which is based on the widely used Rational Unified Process (RUP).

"We are called in to review many projects. Often we find that very few of the requirements for success in terms of process and artifacts exist. This is probably the best organized and planned project I have reviewed…QSR’s adherence to RUP guidelines by far exceeds industry norms."

Chris Hewitt
Senior Consultant, Readify.

Our product development is driven by our users

We develop our software products with your needs in mind. Before we begin work, we research changing needs and trends by talking to our users through surveys, interviews, Forum dialogues, industry conferences and our Support team.

Beyond the software design phase, we work with a wide range of users - from beginners to experienced researchers - to fine tune our products through User Acceptance Testing (UAT). We also conduct formal Beta testing programs to allow researchers to work with our software in their normal operating environments.

Support - a process of continuous improvement

When it comes to getting support and giving feedback, we offer a wide range of ways for you to do both. That’s because we’re always looking at how we can improve our products and services. Our comprehensive support services include online help tools, web-based peer support in the QSR Forum, training and consultancy, and direct access to personal assistance via the phone or email. We make it a priority to respond to support queries within one working day wherever possible and regularly review our service through customer satisfaction surveys. Our trainers and consultants are also under the spotlight. Participants can evaluate their performance online.

Industry recognition

Our commitment to quality is also illustrated by the awards and grants we’ve received.

• QSR was named as the winner of the Australian Dell Small Business Excellence 
  Award in 2009.
• Our NVivo 8 software won the MRS/ASC Award for Technology Effectiveness in the United Kingdom in 2009.
• QSR was named the 2009 Victorian Business of the Year in The Age/Dun & Bradstreet Business Awards.
• Governor of Victoria Export Awards (2001, 2002, 2003, 2006 and 2008). We’ve received five awards in recognition of our export achievements, ongoing commitment to international business and contribution to the advancement of technology.
• We were selected as a finalist in the Applications and Infrastructure Tools category in the 2007 Australian Information Industry iAwards.
• Our XSight software was selected as a finalist for the MRS/ASC Technology Effectiveness Awards in the UK in 2007.
• In acknowledgement of our commitment to innovation and the very significant role we play in the global software development industry, AusIndustry awarded QSR research and development funding to support the development of XSight (2003) and NVivo 7 (2005).