How do I activate NVivo 9?

After installing NVivo 9, you have a limited amount of time before you are required to ‘activate’ the product. Product activation is a simple and secure process that ensures only valid licenses are used to operate the software. 

You can activate your license via the Internet or by contacting QSR.

Activating via the Internet

If you are connected to the Internet, you can activate your license online:

  1. Ensure that you are connected to the Internet.
  2. On the  File menu > Help , click the Activate License option (or Activate Now on the activation reminder). The Activate screen is displayed.
  3. Click the Activate via Internet option.
  4. Enter your details. Those marked with an asterisk (*) must be provided.
  5. Click Activate to complete your product activation.

Contacting QSR to Activate

If you do not have an Internet connection, you can send an activation request to QSR by email, mail, fax or phone. Then, enter the activation key provided by QSR to activate your license.

To send an activation request by email, mail, fax or phone:

  1. On the  File menu > Help , click the Activate License option (or select Activate Now on the activation reminder). The Activate screen is displayed.
  2. Click Activate via Email , Mail/Fax or Phone . Note: if you only access your email using an Internet browser (web mail), you cannot activate NVivo by email.
  3. Enter your details. Those marked with an asterisk (*) must be provided.
  4. Click the Generate button to obtain an Installation Key. (This must be provided to QSR along with your details).
  5. If you are activating by Email, click the Send button. NVivo will generate an activation request email using your default mail client. Send this email to QSR. 
    OR 
    If you are activating by Mail/Fax or Phone , click the Print button to print the NVivo Activation Request form. Contact QSR using the details provided on the form. 

 To enter the Activation Key provided by QSR:

  1. On the File menu > Help , click Activate License . The Activate screen is displayed.
  2. Click Activate via Email, Mail/Fax or Phone .
  3. In the Activation Key field, enter the Activation Key provided by QSR.
  4. Click the Activate button.
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