NVivo Installation Repair wizard was unable to repair my installation. How should I proceed?

NVivo Installation Repair wizard can fail due to various reasons. If any of the below situations apply to you, it is recommended you correct them accordingly and run the NVivo Installation Repair wizard again.
Some common reasons for failure are:

  • You are not logged on with an account that has full administrative privileges on the computer.
  • Your computer requires a restart.

It is recommended that you are connected to the Internet when running the wizard. This is because the repair wizard can fail if the Microsoft SQL Server download fails during the repair process.
To start the wizard again, please open NVivo and try to open an existing project file (nvp file) or click Sample Project on the NVivo Start screen.
You may be prompted with a security prompt, please ensure you click on Continue or Yes to proceed further.
If the issue still persists, or if the wizard has failed again, please provide crucial information located here and attach it to our Support request form. We will investigate the issue and contact you.

Note: The above instructions are only required where you are opening standalone NVivo projects. If NVivo is only used with NVivo Server projects in your organization, you don’t need to use this wizard.

View All Faqs