NVivo is very slow or crashes when opening Nodes

NVivo is very slow or crashes when opening Nodes and/or shows one of the following errors:

  • No printers are installed.
  • The left/right margins overlap the width of the page.
  • The RPC server is unavailable.
  • The page height is too large.
  • Parameter is not valid

 

What should I do now?

NVivo relies on a default printer to function correctly. When you open a source or node in your project, NVivo accesses the default printer's settings to display the content of that node or source.

Please ensure you have a printer installed (and a printer set as ‘Default’) on your computer. Note, this does not have to be a physical printer.

 

To choose a default printer:

  1. Open Control Panel
    • Windows 10/Windows 8 - Press the Windows key + X, and then click Control Panel
    • Windows 7 - Click Start button and then click Control Panel.
  1. Under Hardware and Sound, click View devices and printers.

Note: This step assumes that the Control Panel is set up to view by Category. If it is set up to view by Icons, just click Devices and Printers.

A green check mark shows which printer is set as Default.

To set a printer as your default, right-click the image of the printer you want and click Set as default printer.

If you do not have a printer installed, please select 'Microsoft XPS Document Writer' as your default printer.

If the issue persists, please contact support by submitting a support request form available at http://www.qsrinternational.com/nvivo-support/contact-support

 

Also, provide the following information with your support request:

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