Why do I get errors importing or playing particular audio or video files?

Some Audio and Video files can fail to import or play correctly.

  • Some videos with .mov or .qt extensions may not import or play correctly in the 64-bit version of NVivo 10. If you are using .mov or .qt files for your research, we recommend that you either use the 32-bit version of NVivo 10 or convert these files to another format before import.
  • You may need to download and install a codec pack. The required codecs (Software that is used to compress or decompress a media file) may not be installed on your machine. Refer to the Help topic Media file formats supported by NVivo 10 for more information on codecs and how to try and resolve this problem.

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