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For NVivo and XSight, you can find the software version number on the 'About' screen in your software. To access this screen:
For NCapture you can find the software version number via your browser:
For NVivo Server 11, NVivo Server 10 or NVivo Server 9, you can find the software version number on the 'Home' tab of NVivo Server Manager.
For NVivo and XSight, you can find your license key on the 'About' screen in your software. To access this screen:
If you're using NVivo Server 9, 10 or 11, you can find your license key on the 'Licenses' tab in NVivo Server Manager.
Please describe the specific software functions you were performing when the issue arose.
This will help us understand the problem sooner and provide you a faster response.
Windows: To create a screenshot press Alt + Print Screen (PrtScn on some keyboards) when you experience the error and then copy it into a Word or WordPad document, which you can then submit as an attachment.
Mac: Press Command ? + Shift + 3. The screenshot is saved as a file on the desktop, which you can then submit as an attachment.
Windows: These are generated automatically by the software. Error logs, named like 'err<date>T<time>.log' are usually located in your Documents folder for Windows Vista/Windows 7/Windows 8 or your My Documents folder for Windows XP.
Mac: Error logs, named like 'log-
.txt' are located in the ~/Library/Logs/NVivo folder. Hint: Use Spotlight Search to access the Console, locate the folder and then click File>Reveal in Finder.
To attach multiple files you need to organize them into a single .zip file. See instructions for organizing files into a .zip file.
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