by QSR

Supports robust qualitative and mixed methods research for virtually any data source and any research method.

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by QSR

Intuitive data analysis software designed for public policy experts analyzing surveys.

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Creating software to help you discover the rich insights from humanised data.

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Customer Support Form

Find out which version of software is currently installed on your computer

For NVivo and XSight, you can find the software version number on the 'About' screen in your software. To access this screen: 

  • NVivo 12 for Windows – click File > Help > About NVivo
  • NVivo 11 for Windows - click File > Help > About NVivo
  • NVivo 10 for Windows - click File > Help > About NVivo
  • NVivo for Mac - click NVivo > About NVivo
  • NVivo 9 - click File > Help > About NVivo
  • NVivo 8 - click Help > About NVivo
  • XSight - click Help > About XSight


For NCapture you can find the software version number via your browser:

  • In Internet Explorer 8 and later - click Tools > Manage
  • In Google Chrome, click the Chrome menu, then click Tools > Extensions.


For NVivo Server 11, NVivo Server 10 or NVivo Server 9, you can find the software version number on the 'Home' tab of NVivo Server Manager.

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Identifying your software's License Key

For NVivo and XSight, you can find your license key on the 'About' screen in your software. To access this screen:

  • NVivo 12 for Windows - click File > Help > About NVivo
  • NVivo for Mac Version 12 - click NVivo 12 > About NVivo
  • NVivo for Mac Version 11 - click NVivo > About NVivo
  • NVivo 11 for Windows - click File > Help > About NVivo
  • NVivo 10 for Windows - click File > Help > About NVivo
  • NVivo 10 for Mac - click NVivo > About NVivo
  • NVivo 9 - click File > Help > About NVivo
  • NVivo 8 - click Help > About NVivo
  • XSight - click Help > About XSight


If you're using NVivo Server 9, 10 or 11, you can find your license key on the 'Licenses' tab in NVivo Server Manager.

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Please provide details about you request

Please describe the specific software functions you were performing when the issue arose.

This will help us understand the problem sooner and provide you a faster response.

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Attachments

Screenshots

Windows: To create a screenshot press Alt + Print Screen (PrtScn on some keyboards) when you experience the error and then copy it into a Word or WordPad document, which you can then submit as an attachment.

Mac: Press Command ? + Shift + 3. The screenshot is saved as a file on the desktop, which you can then submit as an attachment.

Error logs

Windows: These are generated automatically by the software. Error logs, named like 'err<date>T<time>.log' are usually located in your Documents folder for Windows Vista/Windows 7/Windows 8 or your My Documents folder for Windows XP.

Mac: Error logs, named like 'log- .txt' are located in the ~/Library/Logs/NVivo folder. Hint: Use Spotlight Search to access the Console, locate the folder and then click File>Reveal in Finder.

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To attach multiple files you need to organize them into a single .zip file. See instructions for organizing files into a .zip file.