Our extensive range of self-help resources will help you to master your QSR software and troubleshoot issues on your own, at a time and a place that suits you. And if you need personal assistance, we're ready to help!

Video Tutorials

Watch our popular tutorials and how-to videos to learn how to complete key steps in your NVivo project at your own pace.

 

More Information

More information for Mac users

New to NVivo?
Get up and running with our NVivo for Mac Getting Started Guide. It includes steps for installing the software, starting a new project and an introduction to the features and workspace.

If you’re looking for Technical IT Admin resources, visit our Technical Resource Center.

Your immediate self-help resources
Need help right now? Take advantage of our easy to follow ‘how-to’ instructions by searching our Frequently Asked Questions, NVivo for Mac Online Help and NCapture Online Help.

Want to see the software in action? Check out the NVivo for Mac tutorials.

Download NVivo for Mac
You can download software, add-ons and check for updates for NVivo for Mac, NCapture and get previous NVivo for Mac versions.
 

More information for Windows users

New to NVivo?
Get up and running with our NVivo 11 for Windows Getting Started Guide. It includes steps for installing the software, starting a new project and an introduction to the features and workspace.

If you’re looking for Technical IT Admin resources, visit our Technical Resource Center.

Your immediate self-help resources
Need help right now? Take advantage of our easy to follow ‘how-to’ instructions by searching our Frequently Asked Questions, NVivo 11 for Windows Online Help and NCapture Online Help.

Download NVivo 11 for Windows
You can download software, add-ons and check for updates for NVivo 11 for Windows , previous NVivo versions, NCapture and get NVivo 11 for Windows Service Packs.

 

Contacting our Support Team

If you’re seeking assistance with setting up projects or getting projects back on track, you should consult our Training and Consultancy resources. If you can’t find answers to your questions in our online resources, please contact Support for assistance with technical issues.

Our English-language Customer Support team will respond to your request by reply email during our office hours of 9:00am to 5:30pm Australian Eastern Standard Time, Monday to Friday (excluding Victorian public holidays). View a World Clock to check the current time in Melbourne, Australia.