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It's important to us that you get the most out of your QSR software. That's why we provide you with the widest range of free support, from tutorials, online help and frequently asked questions, to direct assistance from our dedicated support team.
Our extensive range of resources is designed to help you to master your QSR software and troubleshoot issues on your own, at a time and a place that suits you. And if you need personal assistance, we're ready to help.
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Search or browse our frequently asked questions or resource articles for advice and 'how-to' instructions. You'll also find resource articles that relate to qualitative research in general, including opinion pieces by leading research experts.
Communicate with other QSR software users - from beginners to experienced researchers - in QSR's Forum, on Facebook and LinkedIn.
Get help from an expert support professional. Contact Support directly for one-on-one assistance with technical issues or if you can't find the answer to your question in our online resources. Support is free if you’re using supported software.
Create a framework matrix that has rows for the people you interviewed and columns for the questions you asked. Then summarize each person’s responses in the cells of the matrix. Refer to NVivo 9 Help for more information.
“Thank-you very much for responding so quickly - it is reassuring to know that the QSR support is so efficient” Mina Eaves University of Birmingham
“Thank-you very much for responding so quickly - it is reassuring to know that the QSR support is so efficient”
Mina Eaves
University of Birmingham
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You can get free one-on-one assistance via telephone or email if you’re using supported software. Contact support
You can get free one-on-one assistance via telephone or email if you’re using supported software.
