Our extensive range of self-help resources will help you to master your QSR software and troubleshoot issues on your own, at a time and a place that suits you. And if you need personal assistance, we’re ready to help!



Video tutorials

Watch our popular tutorials and how-to videos to learn how to complete key steps in your NVivo project at your own pace.


More information

Contacting our support team

If you’re seeking assistance with setting up projects or getting projects back on track, you should consult our Training and Consultancy resources. If you can’t find answers to your questions in our online resources, please contact Support for assistance with technical issues.


Our English-language Customer Support team will respond to your request by reply email during our office hours of 9:00am to 5:30pm Australian Eastern Standard Time, Monday to Friday (excluding Victorian public holidays). View a World Clock to check the current time in Melbourne, Australia.

Available 29th September 2015.



Seek advice and exchange tips with other QSR software users on:

Alternatively, you can follow us on Twitter (@QSRSup) to receive tips and advice.


We have a range of resources to help you learn to use our software. Find out more about getting started.


“Thank-you very much for responding so quickly - it is reassuring to know that the QSR support is so efficient”

Mina Eaves

University of Birmingham

Microsoft Gold Certified Partner