Contacting Customer Support
If you’re seeking assistance with setting up projects or getting projects back on track, you should consult our Training and Consultancy resources. If you can’t find answers to your questions in our online resources, please contact Support for assistance with technical issues.
Our English-language Customer Support team will respond to your request by reply email within two business days during our office hours of 9:00am to 5:30pm Australian Eastern Standard Time, Monday to Friday (excluding Victorian public holidays). View a World Clock to check the current time in Melbourne, Australia. If you are eligible for Extended or Premium Support, we will respond to your enquiry within the timeframe stated in the terms and conditions or as per your Service Level Agreement.