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Our expert Support team provides direct one-on-one assistance for QSR software users via email or telephone. We're here to help with everything from technical issues to upgrading your software.
One-on-one assistance is provided by our Support team at no additional cost if you’re using supported software. As we support the latest software release, plus the previous two releases, you have free access to our team if you’re using NVivo 9, NVivo Server 9, XSight, NVivo 8 and NVivo 7.
Our Support team can help with software activation requests and issues, licensing matters, technical issues, usage disruptions and ‘how-to’ queries for example. They’re not a replacement for our training and consultancy services however, and you should consider customized consulting for in depth assistance with setting up projects or getting projects back on track for example. Should you contact our Support team for this advice, we’ll recommend consultancy services where appropriate.
The quickest and easiest way to get help from our Support team is to complete and submit a support request form. Just complete your details and then click SUBMIT to send your request to QSR directly.
Contact our English-language Support team by email. You can send your questions or issues at any time of the day, and we'll respond to you via email usually within one working day. Please be sure to include all information that's relevant to your query, such as:
Contact our English-language Support team in Melbourne, Australia by telephone between the hours of 9am and 5.30pm (Australian Eastern Standard Time) on Monday to Friday (excluding Victorian public holidays). Telephone: +61 3 9840 1100.
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“Thank-you very much for responding so quickly - it is reassuring to know that the QSR support is so efficient” Mina Eaves University of Birmingham
“Thank-you very much for responding so quickly - it is reassuring to know that the QSR support is so efficient”
Mina Eaves
University of Birmingham
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