Support

Frequently Asked Questions

 
Topic Using the software 
Product NVivo 10 for Windows 
Question How do I move my NVivo 10 software to a new computer?  
Answer

Prior to moving NVivo 10 to a new computer, ensure that you have your full 25 character NVivo 10 license key handy. If you purchased NVivo 10 as a boxed version, you’ll find this key on the back of the DVD case, or if you received your software via electronic download, you’ll find this key in the email you received from QSR. If you’re using NVivo as part of a site license, your organization’s site license contact should be able to provide you with this key.
 
Deactivating your license


To transfer NVivo 10 from one computer to another, firstly deactivate the license on the original computer. To do this: 

  1. Make sure that you are connected to the Internet. 
  2. If you have an NVivo project open, you must close the project before you can deactivate the license.
  3. Click the File tab, point to Help, and then click Deactivate License.
  4. Click Yes to confirm.

    NVivo deactivates the license and displays a message to confirm that the license has been deactivated.
  5. Click OK

The NVivo application automatically closes.
 
Re-installing and activating your software

To re-install NVivo 10 on your new computer, we recommend you download the most recent version of our software which can be found at: http://www.qsrinternational.com/support_downloads.aspx

Step by step instructions for installing and activating NVivo 10 can be found in the NVivo 10 guide to ‘Getting Started’. We’ve provided the link to this guide in the ‘related links’ section below.
 
Once the software is installed on your new computer, when you open NVivo 10 for the first time you will need to enter and activate your license.
 
Moving existing projects

 
Once you’ve installed the NVivo 10 software on your new computer, you may also wish to move your existing NVivo projects to the new computer. There are two ways for you to do this:

  1. Launch NVivo 10 and at the Welcome screen click the File tab, point to Manage then select Copy Project; OR
  2. Using Windows Explorer, locate your NVivo 10 project file and copy it to the intended location.
 
Note NVivo 10 is the most recent version of NVivo. Projects created in earlier versions of NVivo can be opened and worked with in NVivo 10. However, projects created in NVivo 10 cannot be opened in past versions of NVivo.  
Dated 13 June 2012 
Related Links
Related Faqs
FAQ ID 281 
 
 
 
Microsoft Gold Certified Partner