Net Promoter Score
Are your customers satisfied?
Net Promoter Score is a well-used metric for measuring customer satisfaction and predicting business growth by grouping respondents as Promoters (loyal enthusiasts), Passives (satisfied users) and Detractors (unhappy critics). Take away your detractors from your promoters, and you have your NPS.
Why do customers rate you the way you do?
While NPS is great at offering insight into how customers perceive you at that particular moment, what it lacks is context. Quite often markets don’t include a free-text comment box and allow customers to explain their reasoning because it’s just, well – too hard. Going through each comment, attempting to categorize them, and turn ‘free comment’ insight into action could take weeks.
Know the answer, don’t guess
Let Interpris will do the heavy lifting. Interpris can help you get a complete and accurate picture of your data in moments. Harness the power of automation to help you make sense of both closed and highly valuable verbatim responses in a snap.
Fast, easy and simple to use
Not only can does Interpris automatically find themes and sentiments, it also overlays your findings with other data, like demographic information and customer history – allowing you to identify which customer segments need fixing and those which offer the greatest return on investment.
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