View the most frequently asked questions and answers about our software.

Collaboration

Yes. For the time being, all users will need to be using the NVivo on the same operating system to be able to use Collaboration Cloud - either Microsoft® Windows®, or Apple® Mac OS®.

Yes, you will need an internet connection to allow assigned users to ‘download’ and ‘upload’ changes to a project file. A user will be able to download a project file to work locally on their machine regardless of internet connection. Once the user has completed their work they will need an internet connection to upload the project with their changes.

We provide licensing options for Collaboration Cloud for up to five (5) users. If larger team environments are required then please contact QSR International so we can confirm options and pricing with you. 

Collaboration Server will continue to be compatible the most recent NVivo on the Microsoft® Windows® only.

Collaboration Cloud will allow for multiple Apple® Mac OS® user to work as a team. 

NVivo Collaboration Cloud allows small research teams of up to five uses to collaborate on NVivo projects in a secure, cloud-based environment. Master projects are hosted in the cloud, and team members download the project to their computer or laptop to work offline and make changes. Once the work is done, changes are uploaded to the workspace so that contributions can be merged into the master project. 
 
NVivo Collaboration Server is ideal for large teams all working in one central location, such as a lab or a research centre. It requires on-premise installation which means your data is stored within your organization’s own IT environment, providing added layers of security and centralized data storage and back up. Teams can work on projects at the same time, in real-time.
 
For more information on NVivo’s collaboration solutions, visit our website.

Yes. Add-on Modules, including Collaboration Cloud, will be at an additional cost to the core NVivo license. 

Collaboration Cloud is available with the most recent NVivo only and won’t be available on previous versions of NVivo.

eCommerce

  • You can view pricing, print a quote or buy NVivo online. To make a purchase, simply have your VISA card or MasterCard handy.
  • You can pay a QSR invoice or quote online with your VISA or MasterCard.
  • NVivo is also available for purchase via a number of approved partners

You can log in to your myNVivo account to view your orders and subscriptions. You can also view your invoices and process payments via your preferred payment method.

We accept VISA and MasterCard credit cards. We also accept payments through PayPal for US customers. 

QSR International has taken every possible measure to give you absolute security and confidence in your dealings with us.

QSR uses established payment gateway service provider Cybersource and Bambora. We do not store credit card details on our website and both QSR and our payment gateways are PCI compliant.

NVivo Transcription

NVivo Transcription has seven interface languages for users to choose from: English, Chinese (Simplified), French, German, Japanese, Portuguese and Spanish.
 
You can change the interface language for NVivo Transcription within the myNVivo portal:
  1. Log in to myNVivo
  2. Go to your account in the top right corner and select Edit Profile
edit-profile.png
  1. Find your profile and click Edit
  2. Select the preferred interface language from the Language dropdown. This will update the interface language for NVivo Transcription only. If you’re an NVivo user, the interface language is updated from within NVivo.
Language-Dropdown.png
The following languages are installed with NVivo Transcription:
  • Arabic (Modern Standard)    
  • Bulgarian    
  • Catalan    
  • Croatian    
  • Czech    
  • Danish    
  • Dutch    
  • English - Global    
  • Finnish    
  • French    
  • German    
  • Greek    
  • Hindi    
  • Hungarian    
  • Italian    
  • Japanese    
  • Korean    
  • Latvian    
  • Lithuanian    
  • Norwegian    
  • Polish    
  • Portuguese    
  • Romanian    
  • Russian    
  • Slovak    
  • Slovenian 
  • Spanish    
  • Swedish
NVivo Transcription can transcribe the following file formats:

.mp3, .mp4, .wav, .aac, .aiff, .amr, .asf, .au, .caf, .flac, .ra
 
No. NVivo Transcription is an add-on to the NVivo core license so you will need to buy separately. Customers’ will be able to view and manage their license subscriptions via the myNVivo portal.  

Pricing, Purchasing and Licensing

Yes, NVivo is available as a 12-month student license. This licence will be available for Microsoft® Windows® and Apple® Mac OS® and will include a subscription to NVivo-Office integration for the first 12 months. Students can purchase Collaboration Cloud or NVivo Transcription as additional modules as needed.

Yes, there is only one version of NVivo but you need to specify the operating system you would like to run it on - Microsoft® Windows® or Apple® Mac OS®. Additional modules available to purchase by those who need them. This ensures you are accessing what you need and provides a way for us to get you new features even faster. This also introduces flexible purchase options with cloud-based modules and subscriptions.
 

With the inclusion of even more features and functionality than ever before, autocoding and social network analysis are the new, standard offering for NVivo on Microsoft® Windows®. This means that there are no longer NVivo Pro and NVivo Plus editions.  

Software

Projects created in older versions of NVivo can be opened and worked with in newer versions of NVivo. Projects from older versions that are opened in newer versions of NVivo will be updated to the newer NVivo’s project format automatically. Please note however that projects created in newer versions of NVivo cannot be opened in earlier versions of NVivo. If you are sharing project files with others, you will all need to be using the same version of the software. 

NVivo supports the REFI-QDA Standard, allowing you to import and export data in a standard format. This means you can import data into NVivo from other programs such as ATLAS.ti, MAXQDA, f4analyse, QDA Minder, Quirkos and Transana.  

NVivo 12 for Windows and NVivo 11 for Windows are extremely powerful software programs. This is due in part to their use of the database component Microsoft SQL Server 2014 Express Edition, which is installed as part of the NVivo installation process. Like any software, Microsoft SQL Server 2014 Express Edition has its own required hardware and software platform configurations.

Here are our tips for installing NVivo for Windows. Before you start, check the following:

  1. You need approximately 5 GB of available hard-disk space during the installation of NVivo for Windows.
  2. You must have full Administrator privileges for the computer on which you are trying to install NVivo for Windows.
  3. You should disable Antivirus, Antispam and Firewall applications (such as Norton Internet Security) before installing NVivo, as these applications can impact the successful installation of the SQL component. Importantly, these should be re-enabled after you have installed NVivo for Windows.

Please note, you may be prompted and required to restart your computer for the installation to successfully complete.

Note: When you begin the installation process, NVivo for Windows may display an information message if any problems are detected. The message will direct you to a web link with further information to successfully complete your NVivo for Windows installation. 

Due to structural differences with the way Microsoft® Windows® and Apple® Mac OS® devices are built, there will continue to be limitations with sharing projects between the two platforms. 

You can trial NVivo free for 14 days. Claim your trial here.

If you purchase NVivo on Microsoft® Windows®, you can download and use NVivo on Apple® Mac OS® at no extra cost for the term of your license. Each active, individual license purchased entitles installation of the software on a total of two devices (Apple® Mac OS® or Microsoft® Windows®) for exclusive individual use - provided the total number of devices in any combination doesn’t exceed two. The software cannot be used on both devices at the same time. 

NVivo for Teams is now called NVivo Collaboration Server. QSR recommends Collaboration Server for on-premise installations and NVivo Collaboration Cloud for teams working online.

Find the software version number on the ‘About’ screen in your software. To access this screen:

  • NVivo - Windows: click File > Product Info > About NVivo
  • NVivo - Mac: click NVivo > About NVivo

Both Microsoft® Windows® and Apple® Mac OS® versions of NVivo are available in English.  However, you can work with data sources in virtually any language. 

NVivo is available in multiple interface languages.
 
NVivo - Windows is available in:

  • English
  • Chinese (Simplified Chinese)
  • Japanese
  • Spanish
 
NVivo - Mac is available in:
  • English
  • Japanese
  • Spanish

 
Other localized versions of NVivo will be available in approximately May 2020. This includes French, German and Portuguese for NVivo - Windows, and German and French for NVivo – Mac.

Support

Technology

Yes, both GDPR and HIPAA have stringent requirements so the new NVivo is compliant with both of these data security requirements.  

No, you will not need an internet connection to use NVivo desktop software and its features. 

However you will need an internet connection to use any of the following:

  • Register your user account in myNVivo Portal (part of the installation process).
  • Access NVivo Transcription as this requires access to an online myNVivo account.
  • Access the Office 365 integration as this sends documents to cloud storage.
  • Access the Collaboration Cloud feature as projects are stored in the cloud. However, once a project is downloaded, it can be worked on offline.
  • Access web links provided in the on-boarding tour as they will click through to an external website.

Worldwide

GDPR and HIPAA  - All NVivo products are compliant with both the General Data Protection Regulations (GDPR) and the Heath Insurance Portability and Accountability Act 1996 (HIPAA).

ISO/IEC 27001:2013 – QSR International is in the process of becoming aligned to this international standard for information security management. 

Americas

California Consumer Privacy Act 2018 (CCPA) – With similar requirements to GDPR, this Act places regulations on the selling of consumer information including consumer financial information. 

FERPA – QSR International is compliant with The Family Educational Rights and Privacy Act of 1974 (FERPA) which applies to all schools that receive funds under an applicable program of the U.S. Department of Education. This legislation primarily deals with the security of educational records/protection of student privacy and all schools that fall under this legislation must only deal with entities who adhere to the data security/privacy requirements of FERPA.  

Canada 

The Canadian government requires data sovereignty which means that any data in relation to the Canadian government or any of its citizens must reside on servers within Canada. QSR International has addressed this requirement by employing the use of a data centre in Canada.

APAC

Australian Privacy Act 1988 (Cth) – QSR International is compliant with the Australian Privacy Act 1988 (Cth) which now includes the Notifiable Data Breaches (NDB) scheme. The NDB scheme establishes the requirements for entities in responding to data breaches, specifically in relation to data breach notification obligations when a data breach is likely to result in serious harm to any individuals whose personal information is involved in the breach. 

Act on the Protection of Personal Information (Act No.5 57 of 2003 as amended in 2016) – QSR is compliant with this Act which is Japan’s foremost data protection law. This legislation applies to all business operators that handle the personal data of individuals in Japan.

NVivo is offered as a desktop product with a streamlined installation process to the user’s local machine. This will enable you to work on projects regardless of location and/or internet connection. 

The NVivo-Office Integration is a cloud-based feature. You can also select from cloud-based modules to add to NVivo, including NVivo Transcription and Collaboration Cloud. An internet connection is required to utilize these services.

myNVivo is your own personal account where you can view you orders and subscriptions for the NVivo suite, view invoices and buy additional products. You can also manage your profile and account details and see promotional offers.

myNVivo will provide a personal experience for both individual and institutional profiles.

Individual customers - For individual NVivo customers, data will be stored in one of four regional data centres employed by QSR. These regions are America, Europe, Canada and Singapore. The data centre geographically closest to the customer will be chosen as the default location. 

Enterprise customers - Enterprise customers will be able to specify what data centre they wish to use. Should Enterprise customers decide not to specify a region, the region geographically closest to them will be selected by default.

Training

System Requirements

Apple® Mac OS®: MacOS 10.13 and higher.

Microsoft® Windows®: Windows® 8.1 and higher, 64-bit OS support only. There will be no 32-bit support.

General

Please complete an activation request form as follows and send it to QSR:

  1. In the New NVivo display the Activate screen. If it is not already displayed, click on the File menu point to Product Info point to Manage License, select Activate License.
  2. In NVivo 12, 11, 10 or 9, display the Activate screen. If it is not already displayed, click on the File tab, point to Help and click Activate License, or select Activate Now on the Activation Reminder OR In NVivo 8, from the Help menu, click on Help then Activate License, or select Activate Now on the Activation Reminder.
  3. Click Activate via Email or Mail/Fax. Note: if you only access your email using an Internet browser (web mail), you cannot activate NVivo by email.
  4. Enter your details. Fields marked with an asterisk (*) must be provided.
  5. Click the Generate button to refresh the Installation Key.
  6. If you are activating by email, click the Send button. NVivo will generate an activation request email using your default mail client. The Subject of the email will be prefilled. Prefix the existing Subject with Reformatted without deactivation and send this email to support@qsrinternational.com

Otherwise, you can take a screen shot of the completed Activate screen (Press Alt + Print Screen) and paste it into a Word or WordPad document. Save this document as Reformatted without deactivation, then submit a support request form with the saved file attached.

We'll then be able to determine how to proceed with your activation.

Note: For future reference, deactivate your license key as follows prior to uninstalling NVivo or reformatting/reimaging your computer:

In NVivo 11, 10 or 9, click on the File tab, point to Help and click Deactivate License
OR

In NVivo 8, from the Help menu, click on Help then Deactivate License

Yes, NVivo for Mac is software for qualitative data analysis that is a true Mac application built to OS X guidelines. 

Using NVivo for Windows on a Mac
If you run a Windows operating system on a Mac and wish to use NVivo for Windows, click on the relevant Related FAQ below for information about system requirements and installation.

NVivo for Windows is designed to work in a networked environment with NVivo Server.

The network between NVivo and NVivo Server requires a minimum connection speed of 100 Mbps (although 1,000 Mbps is recommended) which is typical of a local area network (LAN).
 
Internet connection speeds however, are typically within 3 Mbps - 25Mbps (DSL) which is too slow for connections between NVivo and NVivo Server. However, 'thin-client' software products are available that allow users to connect remotely to their applications using the Internet. These products would allow NVivo to connect to NVivo Server over the Internet.
 
Thin client software products include:

  • Citrix XenApp

  • Citrix XenDesktop

  • Microsoft Remote Desktop Connection

  • Microsoft Remote Desktop Services

  • Quest Software vWorkspace

NVivo for Mac lets you work with Unicode data, which means you can work with data in virtually any language - not only in your documents, videos, photos, spreadsheets and audio files but also throughout the analysis process. This includes searches, names of nodes and attributes. NVivo for Mac can also handle symbol and character based languages such as Japanese, Mandarin and Cantonese.

The New NVivo does not have a localized user interface.
NVivo for Mac (Update 2 or above) is localized in English, French, German, and Spanish (Mexico) which means users can work in any one of the four user interface languages. If any of the four NVivo user interface languages are set in ‘Language and Text’preferences of your Mac, NVivo will automatically switch to the corresponding language at launch time.

If the first language in the `Language and Text` list isn't one of the languages NVivo is localized in, NVivo will attempt to use the next available language in the list. If none of the languages in the list match NVivo’s localized languages, NVivo will continue to operate in English.

Note: If you want to display the user interface in Spanish, make sure that Spanish (Mexico) is included in the list and is above any of the other user interface languages supported by NVivo.

For more information on changing the language shown in menus and dialogs on OS X, please refer to the link below:

https://support.apple.com/en-us/HT201841

NVivo may not operate as expected when attempting to use right to left languages such as Arabic. We recommend you download and work with your data in our NVivo free trial software first.
NVivo for Windows lets you work with Unicode data, which means you can work with data in virtually any language - not only in your documents, videos, photos, spreadsheets and audio files but also throughout the analysis process. This includes searches, names of nodes and attributes. NVivo for Windows can also handle symbol and character based languages such as Japanese, Mandarin and Cantonese.

The New NVivo does not have a localized user interface.
NVivo 11 for Windows (Update 1 or above) users can work in any one of the seven user interface languages - English, Chinese (Simplified Chinese), French, German, Japanese, Portuguese or Spanish.

NVivo 10 for Windows (Service Pack 5 or above) users can work in any one of the seven user interface languages - English, Chinese (Simplified Chinese), French, German, Japanese, Portuguese or Spanish. In addition NVivo 10 Service Pack 5 contains enhanced query capabilities for Japanese and Chinese text.

NVivo may not operate as expected when attempting to use right to left languages such as Arabic. We recommend you download and work with your data in our NVivo free trial Software first.

If you hold a current NVivo 10 for Windows license key, you can download and use NVivo for Mac at no extra charge for the duration of your license. However, if you hold an NVivo for Mac license key, you cannot use this license to install and use NVivo 10 for Windows.

NVivo for Mac projects have a different file format from those created in NVivo 10 for Windows:

  • NVivo 10 for Windows (.nvp) – e.g. MyProject.nvp
  • NVivo for Mac (.nvpx) – e.g. MyProject.nvpx

With NVivo 10 for Windows Service Pack 5 or later, you can use the 'Copy Project' feature to convert your NVivo for Windows projects to NVivo for Mac projects. Before converting any projects, we recommend you backup your project and also understand the cross platform limitations and issues as all data may not successfully convert due to limitations between interchange of data between operating systems.

The Windows-Mac Project Converter is downloaded and installed automatically the first time you do a project conversion to or from NVivo for Mac format. The download is approximately 185 MB and may take a few minutes depending on the speed of your internet connection.

Download the latest service pack for NVivo 10 for Windows.

More information on working with your NVivo projects on Mac and Windows
NVivo for Mac offers a subset of the features available in NVivo 10 for Windows. If you hold a current NVivo 10 license key, you can download and use NVivo for Mac at no extra charge for the duration of your license.

If you hold a current NVivo 11 for Windows Pro or Plus Edition license key, you can download and use NVivo for Mac at no extra charge for the duration of your license. However, if you hold an NVivo for Mac license key, you cannot use this license to install and use NVivo 11 for Windows.

NVivo for Mac projects have a different file format from those created in NVivo 11 for Windows:

  • NVivo 11 for Windows (.nvp) – e.g. MyProject.nvp
  • NVivo for Mac (.nvpx) – e.g. MyProject.nvpx

With NVivo 11 for Windows you can use the ‘Copy Project’ feature to convert your NVivo for Windows projects to NVivo for Mac projects. Before converting any projects, we recommend you backup your project* and also understand the cross platform limitations and issues as all data may not successfully convert due to limitations between interchange of data between operating systems.

The Windows-Mac Project Converter is downloaded and installed automatically the first time you do a project conversion to or from NVivo for Mac format. The download is approximately 185 MB and may take a few minutes depending on the speed of your internet connection.

Download the latest service pack for NVivo 11 for Windows

More information on working with your NVivo projects on Mac and Windows

* To learn how to backup your project go to FAQs > General How do I move or back up a project in NVivo for Windows?

NVivo 11 comes in both a 32-bit and a 64-bit version. 

Follow the steps below to determine which version you have installed:

  1. Click on the File tab, point to Help then choose About NVivo.
  2. Under the heading ‘NVivo version’, the following will be displayed:

a. 11.x.xxx.x (64-bit). This means you have the 64-bit version installed. 
b. 11.x.xxx.x (32-bit). This means you have the 32-bit version installed.

To cite QSR software products within a body of text:

It is customary to mention the company name, the software name and the software version. The type of program is optional. For example:

Example 1: Fred Smith uses QSR International's NVivo 12 software.
Example 2: John Citizen used QSR International's NVivo 12 qualitative data analysis software.

A Citation may be written in the same way as a reference to a book publisher (note, there is no need to repeat material contained within the body text). For example:

NVivo qualitative data analysis software; QSR International Pty Ltd. Version 12, 2018.

Note, use the same format for New NVivo, released 2020, NVivo 11, released 2015; NVivo 10, released in 2014; NVivo 9, released in 2010; and NVivo 8, released in 2008.

You can use the following sample formats to direct the reader to books describing QSR software:

Sample 1: Richards, Lyn. Handling Qualitative Data: A Practical Guide. Sage Publications, London, 2005. ISBN 0-7619-4259-9

Sample 2: Richards, Lyn. Using NVivo in Qualitative Research. London & Los Angeles, Sage, 1999. ISBN 0-7619-6525-4.

To install the 64-bit version of NVivo, you must have a 64-bit version of Microsoft's Windows 7, Windows 8 or Windows 10 operating system.

What’s the difference between a 32-bit and a 64-bit version of NVivo? 

Newer computers often have 64-bit processors (CPUs), which allow software to access larger amounts of memory (RAM) than older 32-bit processors.

The 64-bit version of NVivo can utilize this extra memory, allowing more effective use of your computer’s resources when memory demand is high. The 64-bit version of NVivo requires the 64-bit version of Windows 7, Windows 8 or Windows 10.

The 32-bit version of NVivo can operate on a wider range of operating systems (including 64-bit Windows 7, 64-bit Windows 8 and 64-bit Windows 10).

To find out if your computer is running a 32-bit or 64-bit operating system:

Windows 10
  1. Click on the Windows Start menu and type System.
  2. Click ‘System Control Panel’ in the search results displayed.
Basic information about your computer will be displayed.
Under the System section of the screen you will find the System Type.

Windows 8
  1. Click on the Windows Start button.
  2. Click Control Panel.
  3. Click System and Security
  4. Click System. Basic information about your computer will be displayed.
Under the System section of the screen you will find the System Type.

Note: If you’re currently using a 32-bit version of NVivo, and you choose to install the 64-bit version, you must deactivate and uninstall NVivo prior to installing the new version. 64-bit version, you must deactivate and uninstall NVivo prior to installing the new version.  

Before you move NVivo for Windows to a new computer, make sure you have your full 25 character NVivo license key handy. You will find the key in the email you received from QSR (if you downloaded the software) or on the packaging (if you purchased the physical installation media – USB flash drive or DVD). If you’re using NVivo as part of an enterprise license, your organization’s enterprise license contact should be able to provide you with this key.
 
Deactivating your license

To transfer NVivo from one computer to another, firstly deactivate the license on the original computer. To do this: 

1. Make sure that you are connected to the Internet. 
2. If you have an NVivo project open, you must close the project before you can deactivate the license.
  • New NVivo - Click on the File menu, Product InfoManage License and click Deactivate License.
  • NVivo 12 (Windows) and NVivo 11 for Windows - Click on the File tab, point to Help, point to Manage License and click Deactivate License. Note: If you are using an older version of NVivo 11 for Windows, instructions to deactivate are the same as NVivo 10 for Windows below.
  • NVivo 10 for Windows - Click the File tab, point to Help, and then click Deactivate License.

3. Click Yes to confirm. NVivo deactivates the license and displays a message to confirm that the license has been deactivated.
4. Click OK. The NVivo application automatically closes.
 
Re-installing and activating your software

To re-install NVivo on your new computer, we recommend you download the most recent version of our software which can be found at: http://www.qsrinternational.com/support_downloads.aspx

Step by step instructions for installing and activating NVivo can be found in the NVivo guide to ‘Getting Started’. 
 
Once the software is installed on your new computer, when you open NVivo for the first time you will need to enter and activate your license.
 
Moving existing projects

Once you’ve installed the NVivo software on your new computer, you may also wish to move your existing NVivo projects to the new computer. There are two ways for you to do this:

1. Launch NVivo 11 and at the Start screen click the File tab, then select Copy Project; If using NVivo 10, click the File tab, point to Manage, then select Copy Project;  OR
2. Using Windows Explorer, locate your NVivo project file and copy it to the intended location.

Note: NVivo 11 for Windows is the most recent version of NVivo. Projects created in earlier versions of NVivo can be opened and worked with in NVivo 11. However, projects created in NVivo 11 cannot be opened in previous versions of NVivo.  

Moving or backing up a project in NVivo for Windows is made simple thanks to the efficient storage of the project database and documents within a single project file. If you want to move or back up data files, your NVivo 10 project will remain intact.

There are two ways to copy an NVivo 11 or 10 project for the purposes of moving the project or to back it up.

To make a copy of a project in NVivo when the project is open:
  1. Save the project.
  2. NVivo 10: Click on the File tab, point to Manage then choose Copy Project. NVivo 11: Click on the File tab, then choose Copy Project.
  3. The Copy to Project File dialog is displayed.
  4. In the File name field, enter a name for the project file.
  5. Click Save.
To make a copy of a project in NVivo when the project is closed:
  1. On the NVivo 10 Welcome screen, click on the File tab, point to Manage then choose Copy Project. OR on the NVivo 11 Start screen, click on the File tab and choose Copy Project.
  2. The Copy Project dialog is displayed.
  3. Click on the Copy Project 'Browse' button to navigate to where your project is located.
  4. Click on the project file (the name will appear in the File name field) then click Open. You are returned to the Copy Project dialog.
  5. Click on the To Location 'Browse' button to navigate to where you want to copy your project.
  6. Enter the name you want to use for your copy project file in the File name field then click Save. You are returned to the Copy Project dialog.
  7. Click OK to complete the copy of your project.
To make a copy of a project in Windows Explorer:
  1. Ensure your project is closed.
  2. Open Windows Explorer.
  3. Locate the NVivo project you want to copy.
  4. Select the project file, click Edit and then click Copy.
You can attach only one file to the support request form. To attach multiple files you need to organize all relevant files into a single .zip file as outlined below:

Windows Computer:
  1. Launch Windows Explorer based on your operating system: Windows 10/8: from the Start screen/menu, start typing Explorer and click on File Explorer in the search results displayed. A new File Explorer window opens up. Windows 7/VISTA/XP: right-click on the Start circle/icon and select Open Windows Explorer.
  2. Now organise all files you wish to upload into a folder. Give it a relevant name.
  3. Right mouse click on this folder.
  4. Select Send To > Compressed (Zipped) folder. A zipped (compressed) version of your folder will be created.
  5. Attach this zipped folder to your contact support form.

Mac Computer:

  1. To select multiple files listed together, hold down the Shift key and click on each file. If you need to include several individual files, hold down the Command key and click on each.
  2. Control-click or tap using two fingers on the files then choose Compress from the shortcut menu. The compressed file which is created is called Archive.zip.
  3. Attach this zipped file to your reply email.

Note: There are restrictions with the file size that you can attach. If the zipped file is over 8MB, please submit a support request form and provide the actual size of the zipped files (right-click on the file and select 'Properties' to view its size). We can then set up a secure file sharing service provided by www.dropbox.com for you to upload your files.

These messages normally indicate that Microsoft SQL Server (the database component used by NVivo) has failed to install correctly.

You've received this error as you may not be using the latest version of NVivo 10 (Service Pack 6). The latest version of NVivo 10 will automatically try to repair this error. So we recommend that you please download NVivo 10 Service Pack 6 and install it:

After installing the service pack, please try to open your project file again by double clicking on the project file (.nvp file). You will now be presented with the 'NVivo Installation Repair Wizard'. The wizard will attempt to fix installation problems automatically. It is recommended you click on Troubleshoot problems and follow the prompts given to you.If you are unable to install the latest version of NVivo 10 at this time, then depending on your operating system, please download the appropriate document from the links below for instructions to resolve the issue:

Note: If you are not comfortable carrying out the steps outlined in the above links, or are unsure on how to get administrative privileges, please contact your IT department for assistance with performing them.

These messages normally indicate that Microsoft SQL Server (NVivo's database component) has experienced a problem.

Note: If NVivo has never worked on this computer since installation, see instructions on how to resolve this issue by referring to this FAQ: How do I resolve 'No standalone Connection' error? OR Why am I getting a prompt for a 'Connection name' when I create a project?

If you are receiving one of the above error messages but are not seeing the option to start the 'NVivo Installation Repair' wizard, you are not on the latest version of NVivo 10 (Service Pack 6). The latest version of Nvivo 10 will automatically try to repair this issue. So we recommend that you please download NVivo 10 Service Pack 6 and install it.

After installing the service pack, please try to open your project file again by double clicking on the project file (.nvp file). You will now be presented with the 'NVivo Installation Repair' wizard. The wizard will attempt to fix your installation problems automatically. It is recommended you click on Troubleshoot problems and follow the prompts given to you.

If you are unable to install the latest version of NVivo 10 at this time, please first restart your computer to resolve one of the above error messages. If restarting your computer does not resolve the issue, then depending on your operating system, please download the appropriate document from the links below for instructions to resolve the issue:

If you are not comfortable carrying out the steps outlined in the above links, or are unsure on how to get administrative privileges, please contact your IT department for assistance.

A geocode (geospatial entity object code) is a geospatial representation format that provides details of the exact location of a geospatial point, including latitude, longitude and altitude.

A GIS application (such as Google Earth) allows users to query, analyze and edit spatial data against maps; and present the results of these operations.

GIS may be used for resource management, archaeology, environmental impact assessment, urban planning, criminology, geographic history and many other purposes. For example, GIS can be used by a researcher to help understand the impact of sustainable water management practices.

Geocodes can be used within NVivo in a number of ways:

  1. As an image source
  2. As an external source
  3. As a hyperlink within a source
  4. As an image within a model

Further information about the approaches for handling geocodes from geographic information systems in NVivo are outlined in the article, Geocoding in NVivo with Google Earth.

Note: Google and Google Earth is a trademark of Google Inc.

The Framework method is a qualitative data analysis technique developed by the UK's largest, independent not-for-profit research institute, the National Centre for Social Research (NatCen).

While NVivo has always supported a wide range of research methodologies, Software released since September 2011 enables you to conduct Framework analysis using NVivo's new framework matrices.

NVivo's framework matrix is a grid that provides a way to summarize source materials by case (for example, people you interviewed) and theme.

Summarizing source content allows you to reduce large volumes of interview material for example, into more manageable quantities. It also helps you to get familiar with your data and glean insight from it. Working with summarized source materials in the framework matrix can make it easier to:
  • See how different themes relate to each other
  • See how different themes relate to each other for a particular case or entity
  • See everything about a theme by looking down a column
  • Compare the experiences of different individuals
  • Share your data with others—you can print or export the framework matrix
To learn more about this new feature refer to Help in your NVivo Software.
A sample project is provided with NVivo software. The sample project demonstrates many of the key features of NVivo and includes examples of the different types of source materials that you can bring into NVivo - documents, datasets, audio, video and picture sources.

NOTE: NVivo 12 Plus Windows and NVivo 11 Plus for Windows users have an additional Automated Insight Sample Project available.

How to access the sample project:
  • NVivo 12 Windows and NVivo 11 for Windows – Sample project is available from the Start screen. On the Start screen, in the New section, click Sample Project.
  • NVivo 12 Mac and NVivo for Mac (Version 11): On the Welcome to NVivo window, click Create a copy of the sample project
  • NVivo 10 for Windows - In the following location:
    • C:\Users\Public\Public Documents\NVivo 10 Samples (on Microsoft Windows 7, Microsoft Windows 8 and Microsoft Windows 10)
    • C:\Documents and Settings\All Users\Shared Documents\NVivo 10 Samples (on Microsoft Windows XP)
  • NVivo 10 for Mac - Refer to How do I access the Sample Project Help topic
  • NVivo 9 - In the following location:
    • C:\Users\Public\Public Documents\NVivo 10 Samples (on Microsoft Windows 7, Microsoft Windows 8 and Microsoft Windows 10)
    • C:\Documents and Settings\All Users\Shared Documents\NVivo 10 Samples (on Microsoft Windows XP)
Already used the sample project and want a fresh copy?

If you have made changes to the sample project that was installed with your software and want a ‘fresh copy’ you can download it using the links below. Note: Make sure you choose the project that matches your version of NVivo, because projects are not 'backward compatible' (for example, you can't open NVivo 10 for Windows projects in NVivo 9.2). To check which version of NVivo you're using - click File > Help > About NVivo.

If you have been using NVivo and need the license key to transfer/reinstall NVivo on a computer, then you can retrieve your license key as follows:

  1. You will find the key in either the email you initially received from QSR (if you downloaded the Software) or on the packaging (if you purchased the physical installation media – USB flash drive or DVD)
  2. You can also retrieve your license key from NVivo as follows:
  • NVivo 11 for Windows - click File > Help > About NVivo
  • NVivo 10 for Windows - click File > Help > About NVivo
  • NVivo 10 for Mac - click NVivo > About NVivo
  • NVivo 9 - click File > Help > About NVivo
  • NVivo 8 - click Help > About NVivo

If you are still unable to locate your license key, please contact us via our Sales and general enquiries form.

Note: The NVivo license contains 25 alphanumeric characters but only the first 20 characters display in the 'About' screen.

Note: The below instructions apply if you received an error message in NVivo and clicked on the 'More Information' link in the error message to come to this page.

This error may occur in NVivo 11 for Windows 64 Bit if Lavasoft Web Companion is installed on your computer. Web Companion may have been installed as a standalone application on your computer or may have been installed as part of Ad-Aware.

Web Companion appears to interfere when NVivo tries to access the Microsoft SQL 2014 Server database, which is the database component used by NVivo, causing this error to occur.

To overcome this issue, you can either:

  1. Uninstall Web Companion OR
  2. Uninstall NVivo 11 for Windows 64 Bit and then install NVivo 11 for Windows 32 Bit 

Note, for information on the difference between 32 Bit and 64 Bit NVivo, refer to the following link located here: FAQs > General What's the difference between the 32-bit and 64-bit version of NVivo for Windows?

Option 1 Uninstall Web Companion

For details on uninstalling Web Companion, refer to the following link:
http://www.webcompanion.com/help

If the issue persists after uninstalling WebCompanion, it is likely that some components of the program are still installed on your computer. To check if these components are still installed on your computer, check the below two folders in your computer:

  • C:\Windows\System32
  • C:\Windows\SysWOW64

and look for a file named LavasoftTcpService64.dll in the above two folders.

If the LavasoftTcpService64.dll file is present in any of the above two folders, you will need to remove this file to complete the WebCompanion uninstallation process. We will suggest you get in touch with WebCompanion Support for assistance on how to remove this file as manually deleting/moving this file may cause system stability issues.

If you have removed Web Companion, and the file LavasoftTcpService64.dll is not present on your computer and you are still experiencing this issue, please submit a Support request for further investigation.

Option 2 Uninstall NVivo 11 for Windows 64 Bit and install NVivo 11 for Windows 32 Bit

1. Deactivate your NVivo license key. For instructions, navigate to the following FAQ: FAQs > General > When should I deactivate my NVivo license key?

2. Go to your ‘Control Panel’ and choose ‘Programs and Features’.
3. Uninstall NVivo 11.
4. Download the NVivo 11 for Windows 32 Bit using the following link:

Install and activate NVivo 11 for Windows 32 Bit.

Note: The above instructions are applicable when the message in NVivo error logs is "Arithmetic operation resulted in an overflow"

This error needs to be investigated by the NVivo Support team before a solution can be provided. Please submit a support request form with the following information attached:

  1. Error logs: These files are located in your (My) Documents folder and are named like ‘err<date>T<time>.log’.
  2. Information about your computer: 

Windows 10: 
Enter msinfo32.exe in the search bar on the taskbar and click on the msinfo32.exe search result displayed. The System Information page will be displayed. In the System information screen, click on File > Save and save the file to your desktop as info.nfo 

Windows 8: 
From the Start screen, start typing msinfo32 and click on the msinfo32 search result displayed. The System Information page will be displayed. In the System information screen, click on File > Save and save the file to your desktop as info.nfo. 

Windows 7, Vista or XP: 
Open the start menu and in the Run search box, type MSINFO32 and press the ‘Enter’ key. The System Information page will be displayed. Go to File and select Save and save the file to your desktop as Info.nfo
These files will enable us to investigate the issue and provide you with appropriate advice.

Genuine NVivo software is published by QSR International, properly licensed, and fully supported by QSR or an official trusted partner. Using genuine NVivo software ensures that you receive the latest updates and ongoing enhancements to keep the product performing at its best.

If you’ve received an error message claiming that your NVivo license is non genuine, it means that QSR has discovered that the license key is a false key. QSR has therefore blocked that key to keep it from being improperly used.

If you’ve received this message, and you believe you have received it in error, contact your system administrator or the vendor from which you purchased the software.

How to purchase genuine NVivo software

There are a number of ways to purchase a genuine license key for NVivo software:

  • You can view pricing, print a quote or buy NVivo online. To make a purchase, simply have your credit card handy.
  • Alternatively, you can complete our order form and forward it to us by email, fax or mail. You’ll find our contact details on the form. 
  • In addition, we have sales offices in North America, the United Kingdom and Australia. You can contact your local office by email or telephone. 
  • NVivo software is also available for purchase via a number of approved resellers. Simply contact your local QSR reseller by email, telephone or fax.
  • When you receive your new license key, you will need to uninstall the non-genuine NVivo software currently installed on your computer. You will then need to reinstall the new software you’ve purchased, and enter your new license key when prompted. 

Depending on the error message you are receiving please follow the relevant steps below to resolve the issue:

Invalid license key
The license key that was entered is not valid. Please check the key and try again

This error could be due to one of the below two reasons:

1. The key being entered is for a different version of NVivo for Mac. 
Please ensure you are entering the license key in the correct version of NVivo for Mac. Each version of NVivo for Mac (Version 10, 11 and 12) require a different license key.

The license key’s first section describes which version the license key is designed for.

  • If the license key has “10” in the first five characters, for example NXX10-XXXXX-XXXXX-XXXXX-XXXXX it can only activate NVivo 10 for Mac.
  • If the license key has “11” in the first five characters, for example NXX11-XXXXX-XXXXX-XXXXX-XXXXX it can only activate NVivo for Mac (Version 11).
  • If the license key has “12” in the first five characters, for example NXX12-XXXXX-XXXXX-XXXXX-XXXXX it can only activate NVivo 12 Mac.

You can download the correct version of NVivo for Mac that corresponds to your license key from Download QSR Software section of our website.

2. The license key has been entered incorrectly
Please copy and paste the license key to avoid any typing errors.
Note: Pay careful attention to differentiate between:

  • Number zero (Ø) and the alphabet O
  • Number one (1) and the alphabet I
  • Number two (2) and the alphabet Z

If the issue persists, press Command + Shift + 3 to take a screenshot which shows the license key entered in NVivo for Mac. A screen shot image of the current screen display will be created and saved in your Desktop. Please submit a support request form with the image file attached.

You can find the download link for NVivo for Mac in the section Download QSR Software.

Invalid License Key
This license key has been used


This error could be due to one of the below two reasons:

1. When extending the license, the license key entered is the same license key that NVivo for Mac is currently installed with.

You are unable to extend with the license key that NVivo for Mac is currently installed with. Follow these steps to note down the license key and compare it to the license key you are using to extend.

  • Launch NVivo
  • Choose NVivo > About NVivo (If using NVivo 12 Mac, select, NVivo 12 > About NVivo)

The first 20 characters of the license key are displayed. Make a note of these characters.

If the first 20 characters are the same, you will need to obtain the correct license key. If you are unsure of where to obtain the correct license key, please submit a support request form for assistance.

 2. The key being entered to extend is not the correct replacement for the license key in the Software.

This issue usually happens when extending with a license key that belongs to an organization or a University that is on an enterprise wide license contract. New enterprise license keys are issued every 1 to 3 years depending on the enterprise. Users who need to extend the expiry of their NVivo for Mac installation can only do so by entering the newly issued replacement enterprise license key.

Please submit a support request form and provide us the license key you are using to extend. Also provide the license key that NVivo for Mac is currently installed with. The first 20 characters of the currently installed NVivo for Mac license key can be obtained from the About NVivo message box.

This error needs to be investigated by the QSR Support team before a solution can be provided.

Note: If NVivo prompts you to submit a Problem Report for NVivo please enter your name, email address and a brief description of the problem, and submit the form in addition to submitting the support request form.

Please provide the most detailed description of the problem that you can, as this will help us to better identify and address the problem. To allow us to assist you with your issue, please complete a support request form and attach the below information:

Error logs and NVivo installation repair logs

NVivo error logs:

1.    Open Windows Explorer by pressing the Windows: key + E

2.    Enter %APPDATA% in the address bar and press Enter.

3.    Go to QSR_International folder.

You may see multiple folders starting with NVivo.exe_Url_

  1. Go into each NVivo.exe_Url_folder and look for a folder named OfflineCrashLogs
  2. Once you have located the OfflineCrashLogs folder, right-mouse click on the OfflineCrashlogs folder and click Send To   -> Compressed (Zipped) folder to create a zipped file. Note, the OfflineCrashLogs folder may be present under more than one NVivo.exe_Url_folder, please send OfflineCrashLogs from each NVivo.exe_Url_ folder.?
  3. Attach the zipped file to the Contact Support form request.

NVivo Installation Repair Wizard logs

NVivo Installation Repair Wizard logs are located in your Documents folder, and are named like ‘NVivo Installation Repair Wizard<date>T<time>log’. For example NVivo Installation Repair Wizard 2014-09-01T14-42-50.log. Please locate any of these files and attach to the Contact Support form request.

System Information

Windows 8

  • From the Start screen, start typing msinfo32 and click on the msinfo32 search result displayed
  • In the System information screen, click on File  > Save then save the file to your desktop as info.nfo. Attach it to the Contact Support form request.

Windows 10

  • Click on the Windows Start menu, start typing msinfo32 and click on the System Information search result displayed
  • In the System information screen, click on File  > Save then save the file to your desktop as info.nfo. Attach it to the Contact Support form request.

Note: There are restrictions with the size of the files you can email us. If the zipped files are over 10MB, please let us know and provide the actual size of the zipped files (right-click on the file and select ‘Properties’ to view its size). We can then set up a secure file sharing service provided by http://www.dropbox.com for you to upload the requested files.

NVivo Installation Repair wizard can fail due to various reasons. If any of the below situations apply to you, it is recommended you correct them accordingly and run the NVivo Installation Repair wizard again.

Below are some of the common reasons for failure:

  • You must be logged on with an account that has full administrative privileges on the computer. 
  • You may also be prompted with a security prompt before continuing:  

Windows VISTA, 7 and 8

You may be prompted with a security prompt, please ensure you click on Continue or Yes to proceed further.

If you are using Windows 8, the security prompt may be displayed on your Desktop. You will need to click on Start screen to go to the Desktop and accept the security prompt.

  • It is recommended that you are connected to the Internet when running the wizard. The repair wizard may also fail if Microsoft SQL Server download fails during the repair process.
  • If you are using Windows 8, the wizard can also fail if your computer name is the same as your login name on. To check if this applies here, follow the steps below:
    • From the Start screen, start typing msinfo32 and click on msinfo32 in the displayed search results.
    • When the System Information window is displayed, check the value under System Name and User Name fields.

If your system name is the same as your user name, the username will usually be displayed as system name/SYSTEM NAME/system name. For example, if the system name is “John”, the user name will usually be displayed as “John/JOHN/John”.

If your system name is the same as your login name, please follow the steps in the below link and then run the NVivo Installation Repair wizard again.

The computer name and your username cannot be the same.   

To start the wizard again, please open NVivo and try to open the sample project ‘Environmental Change Down east’. Sample project is located in NVivo 10 Samples folder in your Documents library. You can also try to open an existing project file (nvp file) to launch the wizard again.

If the issue still persists, or if the wizard has failed again, please provide crucial information located here and attach it to our Support request form. We will investigate the issue and contact you.

The above instructions are only required where you are opening standalone NVivo projects. If NVivo is only used with NVivo Server projects in your organization, you don't need to use this wizard.

NVivo is very slow or crashes when opening Nodes and/or shows one of the following errors:
  • No printers are installed.
  • The left/right margins overlap the width of the page.
  • The RPC server is unavailable.
  • The page height is too large.
  • Parameter is not valid
What should I do now?

NVivo relies on a default printer to function correctly. When you open a source or node in your project, NVivo accesses the default printer's settings to display the content of that node or source.

Please ensure you have a printer installed (and a printer set as ‘Default’) on your computer. Note, this does not have to be a physical printer.

To choose a default printer:
1. Open Control Panel
  • Windows 10/Windows 8 - Press the Windows key + X, and then click Control Panel
  • Windows 7 - Click Start button and then click Control Panel.
2. Under Hardware and Sound, click View devices and printers.
Note: This step assumes that the Control Panel is set up to view by Category. If it is set up to view by Icons, just click Devices and Printers.

A green check mark shows which printer is set as Default.

To set a printer as your default, right-click the image of the printer you want and click Set as default printer.

If you do not have a printer installed, please select 'Microsoft XPS Document Writer' as your default printer.

If the issue persists, please contact support by submitting a support request form.

Also, provide the following information with your support request:
  • If NVivo is crashing when opening Nodes, does the issue happen with all nodes/certain nodes.
  • Screenshot of error message(s) (if any). You can take a screenshot by pressing Alt + Print Screen (PrtScn on some keyboards), paste into a Word or WordPad document and save. Attach the saved document to your support request.
  • Does the same issue occur in the NVivo Sample Project? Find out how to access the Sample Project by navigating to FAQ > General > How to access the NVivo Sample Project 
  • NVivo error logs, if any. Refer to FAQ below based on your NVivo version:
    • NVivo 11 for Windows - go to FAQs > General NVivo for Windows has crashed OR I received the error message NVivo has stopped working. What should I do now?
    • NVivo 10 for Windows and NVivo 9 - go to FAQs > General > I received the error message NVivo 10 has stopped working or NVivo 9 has stopped working. What should I do now?
As part of the repair process, the wizard needs to uninstall and reinstall NVivo’s database component.
It is recommended you continue with the uninstall and reinstall process to repair the database component.
If the issue still persists, please swubmit a Support request form containing as much information about the issue as possible. We will investigate the issue and contact you.

Note: You must be logged on with an account that has full Administrative privileges to use the ‘NVivo Installation Repair wizard’.
The above instructions are only required where you are opening standalone NVivo projects. If NVivo is only used with NVivo Server projects in your organization, you don’t need to use this wizard.
As part of the repair process, the wizard needs to uninstall and reinstall NVivo’s database component.
It is recommended you continue with the uninstall and reinstall process to repair the database component.
If the issue still persists, please provide as much information as possible and send it via the Contact Us form. We will investigate the issue and contact you.

Note: You must be logged on with an account that has full Administrative privileges to use the ‘NVivo Installation Repair wizard’.

The above instructions are only required where you are opening standalone NVivo projects. If NVivo is only used with NVivo Server projects in your organization, you don’t need to use this wizard.

While working on a project file which is located in the 'Dropbox' folder on your computer, it is recommended you temporarily pause Dropbox synching. For instructions on how to pause and resume Dropbox synchronization, please refer to the link below:

https://www.dropbox.com/help/syncing-uploads/pause-resume

Background: When you save a NVivo project file, Dropbox immediately attempts to synchronize these changes to the project file which is stored within the Dropbox network/cloud. However, Dropbox is unable to access the project file because NVivo has exclusive access to the file while the project is open in NVivo. This can cause problems and occasionally NVivo may crash.

Also, if you are using Dropbox to share your project or to work with others, you may have conflicted copies of your project file in the Dropbox folder. This usually happens if one person's changes to the NVivo project file were not synchronized back to Dropbox before the second person's changes were synchronized. For more information about conflicted copies in Dropbox folder, please refer to the link below:

https://www.dropbox.com/help/syncing-uploads/conflicted-copy

The guidelines provided above also apply to other cloud storage providers like Google Drive, SugarSync, Box.net etc. Please check the relevant provider's website for instructions on how to pause and resume synchronization.

Once your NVivo time-limited/trial Software period expires, you will no longer be able to open your project on the computer you installed the Software on unless you enter a new valid license key. The project is not lost when the license expires or is changed.

Your project data is external to the NVivo application and is stored in the Documents folder by default:

  • NVivo for Windows (.nvp) – e.g. MyProject.nvp
  • NVivo for Mac (.nvpx) – e.g. MyProject.nvpx

You will be able to access NVivo and then open the project if you decide to purchase a new license key. If you purchase the Software or obtain another license key, there is no need to uninstall and reinstall the Software on your computer. You can simply 'replace' the license with the new license key.

To replace your license if it has expired:

Open the Software and you will be presented with a screen where you can enter your valid license key.

To replace your license if it has not expired:

New NVivo

  1. Open NVivo
  2. Click on the File menu, Product InfoManage License and choose Replace License
  3. Copy and Paste your valid New NVivo license key

NVivo 12 Windows

  1. Open NVivo
  2. Click on the File tab, point to Help, Manage License and choose Replace License 
  3. Copy and Paste your valid NVivo 12 license key

NVivo 11 for Windows, NVivo 10 for Windows

  1. Open NVivo
  2. Click on the File tab, point to Help and choose Extend License 
  3. Copy and Paste your valid license key

NVivo for Mac

  1. Open NVivo
  2. Click NVivo in the toolbar, click Licensing and choose Extend License (If using NVivo 12 Mac, choose Replace License)
  3. Copy and Paste your valid license key

Once your license is extended/replaced, you can continue to use NVivo and open the project you were working on.

Hint: This applies only to the same versions of the Software. For example, you cannot extend an NVivo 11 (or earlier versions of NVivo) time-limited license using an NVivo 12 license key. Upgrading to a different version requires you to download the new version Software.

Why install the 64-bit version of NVivo?

Newer computers often have 64-bit processors (CPUs) which allow software to access larger amounts of memory (RAM) than older 32-bit processors. The 64-bit version of NVivo can utilize this extra memory, allowing more effective use of your computer’s resources when memory demand is high.

Support for the 32-bit version of NVivo will be phased out in the future, if you have a 64-bit operating system we recommend you install the 64-bit version of NVivo. The 64-bit version of NVivo requires the 64-bit version of Windows 7 (SP 1 or higher), Windows 8, or Windows 10.

The 64-bit version of NVivo can be downloaded from https://www.qsrinternational.com/nvivo/support-overview/downloads

Note: you must deactivate* and uninstall the 32-bit version of NVivo prior to installing the 64-bit version.

* Find out how to deactive by navigating to FAQs > General When should I deactivate my NVivo license key? How do I deactivate my NVivo license key?

If you try to activate your NVivo license key but your proxy server or firewall is preventing connection to our activation server, you may receive one of the following messages:

  • Could not connect to server
  • Unable to activate NVivo due to the following web connectivity error: The proxy name cannot be resolved:'gateway1'
  • Unable to connect to remote server
  • Remote name could not be resolved: services.qsrinternational.com

To resolve this issue, ask your IT department to add the following QSR server information to an exemptions list on your firewall/gateway.

Hostname: Services.qsrinternational.com
Port: 80 and 443

If the issue persists, please ask your IT department to review the explanation below about our activation process:

We use HTTP/1.1 (SOAP 1.1 and 1.2) POST requests from the NVivo client to send the information to our activation server.

During this process the license key and details are stored in XML format in a secured cryptographic string. Once the string and POST request is received by our activation server frontend (webservice application), it is deciphered and passed onto the database backend for processing.

We have found in the past that certain proxies like Squid, SMOOTHWALL, BLUECOAT translate the HTTP/1.1 package received from the NVivo client to HTTP/1.0. Once this reaches our web server, it detects that the packet has been tampered with and drops the POST request (this is for security reasons).

If you are running Squid or similar proxies, you will need to create the ACL and direct connection queries provided below.

acl qsrinternational
dstdomain
.qsrinternational.com
always_direct allow
qsrinternational
no_cache deny
qsrinternational


You may also be able to put a static route in place to forward the traffic via another gateway.

You can test the activation process with the following web address and click the Activate button.This will then show the level of information that the client posts to our web service.

http://services.qsrinternational.com/webservice/activationservice.asmx

Note: If the issue persists, please submit a support request form to provide us with details about your type of proxy/firewall for further investigation.

This error message could indicate that one of the components of Windows operating system (Microsoft Visual C++ 2012) has encountered a problem or is not installed on your computer.

Please follow the steps below to troubleshoot this issue. You may need to get in touch with your IT for assistance with the below steps.

1. Check you Windows operating system bit version:
You can check this by right clicking on the ‘My Computer’ or ‘Computer’ icon in Windows explorer and selecting Properties. Note down the Windows operating system bit version (64 or 32 bit).

2. Check NVivo bit version:
You can check the NVivo bit version by opening NVivo and going to File -> Help -> About NVivo. Note down your NVivo bit version (64 or 32 bit).

3. Check to see if Microsoft Visual C++ 2012 is installed:
Please refer to the steps below based on your Windows operating system bit version and NVivo bit version determined in steps 1 and 2 above:

If you are using 64-bit Windows and 64-bit NVivo:

  • Open Windows Explorer and paste %WINDIR%/System32 in the address bar and press Enter.
  • Now look for files msvcp110.dll and msvcr110.dll in this folder

If you are using 64-bit Windows and 32-bit NVivo:

  • Open Windows Explorer and paste %WINDIR%/SysWOW64 in the address bar and press Enter.
  • Now look for files msvcp110.dll and msvcr110.dll in this folder

If you are using 32-bit Windows and 32-bit NVivo:

  • Open Windows Explorer and paste %WINDIR%/System32 in the address bar and press Enter.
  • Now look for files msvcp110.dll and msvcr110.dll in this folder.

If both or any of the above two files msvcp110.dll and msvcr110.dll are not found, please reinstall Microsoft Visual C++ 2012.

If you are using the 32-bit version of NVivo, download and install the file below:

http://download.qsrinternational.com/Software/NVivo11/Components/vcredist_2012_u4_x86.exe

If you are using the 64-bit version of NVivo, download and install the file below:

http://download.qsrinternational.com/Software/NVivo11/Components/vcredist_2012_u4_x64.exe

If the issue persists after reinstalling Microsoft Visual C++ 2012 or if the above-mentioned files are present on your machine, please submit a support request form and provide us your system information as follows:

Windows 7/VISTA/XP

  • Open the Start menu and in the Run bar enter MSINFO32 and press Enter to open System Information
  • Go to File and select Save As and save the file to your desktop as Info.nfo
  • Attach the file to your support request form.

Windows 8

  • From the Start screen, start typing msinfo32 and click on the msinfo32 search result displayed
  • In the System information screen, click on File > Save and save the file to your desktop as info.nfo and attach it to your support request form

Windows 10

  • In the search box titled "Search the web and Windows" on the task bar (bottom left), start typing msinfo32 and click on 'System Information' in search results
  • In the System information screen, click on File > Save and save the file to your desktop as info.nfo and attach it to your support request form

PDFs in an EndNote library may not import into NVivo when importing the EndNote XML if:

  • NVivo and EndNote are installed on different computers
  • You are trying to import the Endnote file in NVivo for Windows and the EndNote file was created/exported on a Mac computer
  • You are trying to import the Endnote file in NVivo for Mac and the EndNote file was created/exported on a Windows computer

Depending on your configuration, the following instructions in the below link may help overcome this issue.

If the issue persists after following the steps in the above link, then please submit a support request form with your EndNote XML file attached.

You should deactivate your NVivo license key:

  • Before transferring the license key to a different user.
  • Prior to uninstalling NVivo, or moving NVivo to a new computer.
  • Prior to reformatting or reimaging your computer.

To deactivate your license key, ensure that you are connected to the Internet and then follow the steps below

1. Close any projects you have open (File > Close), saving projects when prompted if appropriate.

  • New NVivo: Click on the File tab, point to Product InfoManage License and click Deactivate License.
  • NVivo 12 Windows or NVivo 11 for Windows: Click on the File tab, point to Help, point to Manage License and click Deactivate License. Click Yes to confirm.
  • NVivo 10 for Windows: Click on the File tab, point to Help and click Deactivate License. Click Yes to confirm.
  • NVivo for Mac: Click on the NVivo menu, point to Licensing and click on Deactivate. Click Deactivate again to deactivate the license.  A message is displayed to confirm that the license has been deactivated.

2. Click OK
3. The NVivo application automatically closes.

Note: Deactivating your license key does not affect your projects. Your projects are by default stored in your Documents folder and have a file extension of:

  • .nvp if you are using NVivo 12 Windows, NVivo 11 for Windows, NVivo 10 for Windows, NVivo 9 or NVivo 8
  • .nvpx if you are using NVivo for Mac
MacOS includes a technology called Gatekeeper, that's designed to ensure that only trusted software runs on your Mac. Gatekeeper in macOS Catalina requires an extra verification step called notarization, and NVivo software integrations such as SPSS need to be notarized.

As the SPSS integration is still being notarized by Apple, this button will not appear in NVivo – Mac for the time being as you will not be import SPSS data. 

In the meantime you can export SPSS documents as a CSV file and import them into NVivo manually as a classification sheet.

NVivo - Mac supports importing classification sheets in Structured text file (.txt) format and CSV file (.csv) format with UTF8 encoding.

The SPSS integration will be enabled in NVivo – Mac once the notarization process has completed.  

Why am I seeing the ‘NVivo Installation Repair wizard’?
You are seeing this wizard because NVivo has detected database component problems when you tried to open a project or create a new project.
The NVivo Installation Repair wizard will attempt to fix these problems automatically.
It is recommended you click on Troubleshoot problems and follow the prompts given to you by the wizard.
If the issue still persists, please provide as much information as possible and attach it to our Support request form. We will investigate the issue and contact you.

Note: You must be logged on with an account that has full Administrative privileges to use the ‘NVivo Installation Repair wizard’.
The above instructions are only required where you are opening standalone NVivo projects. If NVivo is only used with NVivo Server projects in your organization, you don’t need to use this wizard.
 

NVivo for Mac does not support opening projects directly from a network drive. NVivo for Mac supports opening projects from external USB Drives that are formatted with the use of:

  • Mac OS Extended file system OR
  • Filesystem AppleFS

If you are opening files from a network drive or external drives that are not formatted with the above file systems, you will need to copy the project to your local disk first.

To copy your project from the network drive to your local disk, please perform the following steps:

  1. Open the network location in Finder
  2. Copy your project file. (nvpx file)
  3. Navigate to a folder on your local computer, such as Desktop or Documents
  4. Paste the copied file

You can now open the project from the location to which you pasted it. Once you have finished using NVivo for Mac, save the project, close NVivo for Mac, and follow the steps below:

  1. Open the folder in which the NVivo for Mac project is stored
  2. Copy your project file. (nvpx file)
  3. Navigate to your network drive
  4. Paste the copied file

Your project has now been copied from your local disk to the network drive or external drive.

There are many technologies used to generate and present web content in your web browser. In most cases, NCapture and NVivo are able to capture and very closely represent this data. However, in some cases the captured data and layout will be different to how it appears in your web browser.

Please refer to the below table to see some scenarios when the imported social media data may look different in NVivo:

Scenario

  1. I captured a Facebook Group Wall Photo Album, but when I import into NVivo the dataset is empty. Description: NCapture cannot access this data through the Facebook API.
  2. Some Twitter Tweets are truncated. Description: Tweets cannot exceed 140 characters. When you capture Retweets, 'RT @username' is added at the beginning of the Tweet. After the Retweet information is added, if the Tweet exceeds the 280 character limit, characters at the end are truncated.
  3. I captured the “Top” Tweets on Twitter, but in my dataset I get more Tweets than just those displayed on the web page. Description: All Tweets are captured, regardless of whether the user is viewing Top Tweets or All Tweets. Try filtering the dataset once in NVivo and code only what is important to you or alternatively capture the “Top” Tweets using NCapture as a PDF instead of a Dataset.
  4. I captured a Twitter page as PDF, but some images are missing.OR I captured a Web Page, but some images are missing. Description: Certain web pages load images as required (only when the portion of the web page is viewed for first time). NCapture can only capture images that have been loaded. Try scrolling the content you want to capture into view, to ensure the images are loaded. Then try the capture again.
  5. I captured a web page with a video, but when I import it into NVivo, the video is missing. OR I captured a web page with a scrollable text box, but when I import it into NVivo, the content is missing. Description: NCapture does not support capturing Flash or iframes. Flash or iframe portions of the web page will display as a grey box in NVivo. Other areas of the web page can still be captured, imported and analyzed.
  6. I selected to capture a web page as 'Article as PDF' but the preview is missing the first image or all images that were present in the web page. ORI selected to capture a web page as 'Article as PDF' but the preview only shows the title and banner images of the web page. Description: Some web pages store page content, such as titles, images and text in non-standard ways. This can result in content not being correctly copied when using the 'Article as PDF' option. We suggest using the “Capture Web Page as PDF” option instead for these web pages to ensure you get access to all content.

UPDATE: A new version of NVivo developed specifically for Mac is now available. Learn more about NVivo for Mac.

NVivo for Windows will operate on an Intel-based Macintosh (Mac) computer using one of the following Software products:

  1. Apple Boot Camp (Boot Camp is included in the latest Mac OS X version)
  2. Parallels Desktop for Mac
  3. VMware Fusion

These Software products allow users to install Windows on a Mac and switch between both Mac and Windows operating systems. Once Windows has been installed, you will then be able to install NVivo for Windows.

When utilizing Boot Camp, NVivo for Windows system requirements should be met. When using Parallels Desktop for Mac or similar products that emulate the operating system, you may require system specifications set higher than those detailed by QSR. This is because these emulation programs require resources for the Mac operating system plus additionally assigned resources for Windows. Please refer to your emulation Software vendor for further information on operational specifications.

Alternatively, Mac OS X users can also use NVivo for Windows via Citrix XenApp or Citrix XenDesktop.

Note: While NVivo for Windows can operate on a Mac under the conditions outlined above, technical issues relating to the Mac operating systems are not formally supported by QSR.

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