View the most frequently asked questions and answers about our software.

Collaboration

NVivo for Windows is designed to work in a networked environment with NVivo Server.

The network between NVivo and NVivo Server requires a minimum connection speed of 100 Mbps (although 1,000 Mbps is recommended) which is typical of a local area network (LAN).
 
Internet connection speeds however, are typically within 3 Mbps - 25Mbps (DSL) which is too slow for connections between NVivo and NVivo Server. However, 'thin-client' software products are available that allow users to connect remotely to their applications using the Internet. These products would allow NVivo to connect to NVivo Server over the Internet.
 
Thin client software products include:

  • Citrix XenApp

  • Citrix XenDesktop

  • Microsoft Remote Desktop Connection

  • Microsoft Remote Desktop Services

  • Quest Software vWorkspace

Yes. For the time being, all users will need to be using the NVivo on the same operating system to be able to use Collaboration Cloud - either Microsoft® Windows®, or Apple® Mac OS®.

Yes, you will need an internet connection to allow assigned users to ‘download’ and ‘upload’ changes to a project file. A user will be able to download a project file to work locally on their machine regardless of internet connection. Once the user has completed their work they will need an internet connection to upload the project with their changes.

We provide licensing options for Collaboration Cloud for up to five (5) users. If larger team environments are required then please contact QSR International so we can confirm options and pricing with you. 

NVivo for Teams is now called NVivo Collaboration Server. QSR recommends Collaboration Server for on-premise installations and NVivo Collaboration Cloud for teams working online.

NVivo Collaboration Cloud allows small research teams of up to five uses to collaborate on NVivo projects in a secure, cloud-based environment. Master projects are hosted in the cloud, and team members download the project to their computer or laptop to work offline and make changes. Once the work is done, changes are uploaded to the workspace so that contributions can be merged into the master project. 
 
NVivo Collaboration Server is ideal for large teams all working in one central location, such as a lab or a research centre. It requires on-premise installation which means your data is stored within your organization’s own IT environment, providing added layers of security and centralized data storage and back up. Teams can work on projects at the same time, in real-time.
 
For more information on NVivo’s collaboration solutions, visit our website.

Yes. Add-on Modules, including Collaboration Cloud, will be at an additional cost to the core NVivo license. 

Collaboration Cloud is available with the most recent NVivo only and won’t be available on previous versions of NVivo.

Collaboration Server will continue to be compatible the most recent NVivo on the Microsoft® Windows® only.

Collaboration Cloud will allow for multiple Apple® Mac OS® user to work as a team. 

eCommerce

  • You can view pricing, print a quote or buy NVivo online. To make a purchase, simply have your VISA card or MasterCard handy.
  • You can pay a QSR invoice or quote online with your VISA or MasterCard.
  • NVivo is also available for purchase via a number of approved partners

You can log in to your myNVivo account to view your orders and subscriptions. You can also view your invoices and process payments via your preferred payment method.

We accept VISA and MasterCard credit cards. We also accept payments through PayPal for US customers. 

QSR International has taken every possible measure to give you absolute security and confidence in your dealings with us.

QSR uses established payment gateway service provider Cybersource and Bambora. We do not store credit card details on our website and both QSR and our payment gateways are PCI compliant.

NVivo Transcription

NVivo Transcription has seven interface languages for users to choose from: English, Chinese (Simplified), French, German, Japanese, Portuguese and Spanish. Refer to NVivo Transcription Help to learn how to change the interface language.

NVivo Transcription transcribes audio in 28 languages.

Refer to NVivo Transcription Help to see the supported audio formats.


 
Once you have used NVivo Transcription to transcribe your recording, you can export your transcript in .docx or .txt formats for further use.
No. NVivo Transcription is an add-on to the NVivo core license so you will need to buy separately. Customers’ will be able to view and manage their license subscriptions via the myNVivo portal.  

Pricing, Purchasing and Licensing

Yes, NVivo is available as a 12-month student license. This licence will be available for Microsoft® Windows® and Apple® Mac OS® and will include a subscription to NVivo-Office integration for the first 12 months. Students can purchase Collaboration Cloud or NVivo Transcription as additional modules as needed.

The latest version of NVivo (released in March 2020) does not require a license key to activate the software.
When opening NVivo for the first time, you will be asked to enter your myNVivo username and password – this will automatically activate NVivo.

For more information about activating NVivo, refer to NVivo Help for NVivo - Windows or NVivo - Mac.

Note, if your previous NVivo 12 student license key has expired and you have purchased NVivo recently to continue using the software, please refer to the FAQ I have purchased a new license after my previous one expired.   
 
The latest version of NVivo was released in March 2020, it supersedes NVivo 12.

You will need to download the latest version of NVivo from the Downloads Page within the myNVivo portal (you will be required to sign in with your myNVivo username and password).

You can then uninstall your previous version of NVivo (NVivo 12 or older) from your computer.

When you open a project from a previous version of NVivo into this latest version, your project will be updated to the latest version’s project format automatically. Once updated, your NVivo project cannot be opened in earlier versions of NVivo.

Refer to NVivo Help for NVivo - Windows or NVivo - Mac, for more information about how to open a project created in an earlier version.
 
Yes, there is only one version of NVivo but you need to specify the operating system you would like to run it on - Microsoft® Windows® or Apple® Mac OS®. Additional modules available to purchase by those who need them. This ensures you are accessing what you need and provides a way for us to get you new features even faster. This also introduces flexible purchase options with cloud-based modules and subscriptions.
 

With the inclusion of even more features and functionality than ever before, autocoding and social network analysis are the new, standard offering for NVivo on Microsoft® Windows®. This means that there are no longer NVivo Pro and NVivo Plus editions.  

Languages Other Than English

NVivo for Mac lets you work with Unicode data, which means you can work with data in virtually any language - not only in your documents, videos, photos, spreadsheets and audio files but also throughout the analysis process. This includes searches, names of nodes and attributes. NVivo for Mac can also handle symbol and character based languages such as Japanese, Mandarin and Cantonese.

NVivo for Mac (Update 2 or above) is localized in English, French, German, and Spanish (Mexico) which means users can work in any one of the four user interface languages. If any of the four NVivo user interface languages are set in ‘Language and Text’preferences of your Mac, NVivo will automatically switch to the corresponding language at launch time.

If the first language in the `Language and Text` list isn't one of the languages NVivo is localized in, NVivo will attempt to use the next available language in the list. If none of the languages in the list match NVivo’s localized languages, NVivo will continue to operate in English.

Note: If you want to display the user interface in Spanish, make sure that Spanish (Mexico) is included in the list and is above any of the other user interface languages supported by NVivo.

For more information on changing the language shown in menus and dialogs on OS X, please refer to the link below:

https://support.apple.com/en-us/HT201841

NVivo may not operate as expected when attempting to use right to left languages such as Arabic. We recommend you download and work with your data in our NVivo free trial software first.
NVivo for Windows lets you work with Unicode data, which means you can work with data in virtually any language - not only in your documents, videos, photos, spreadsheets and audio files but also throughout the analysis process. This includes searches, names of nodes and attributes. NVivo for Windows can also handle symbol and character based languages such as Japanese, Mandarin and Cantonese.

NVivo 11 for Windows (Update 1 or above) users can work in any one of the seven user interface languages - English, Chinese (Simplified Chinese), French, German, Japanese, Portuguese or Spanish.

NVivo 10 for Windows (Service Pack 5 or above) users can work in any one of the seven user interface languages - English, Chinese (Simplified Chinese), French, German, Japanese, Portuguese or Spanish. In addition NVivo 10 Service Pack 5 contains enhanced query capabilities for Japanese and Chinese text.

NVivo may not operate as expected when attempting to use right to left languages such as Arabic. We recommend you download and work with your data in our NVivo free trial Software first.

Both Microsoft® Windows® and Apple® Mac OS® versions of NVivo are available in English.  However, you can work with data sources in virtually any language. 

NVivo is available in multiple interface languages.
 
NVivo - Windows is available in:

  • English
  • Chinese (Simplified Chinese)
  • French
  • German
  • Japanese
  • Spanish
  • Portuguese
 
NVivo - Mac is available in:
  • English
  • French
  • German
  • Japanese
  • Spanish

Licensing, Installation and Activation

Please complete an activation request form as follows and send it to QSR:

  1. In the New NVivo display the Activate screen. If it is not already displayed, click on the File menu point to Product Info point to Manage License, select Activate License.
  2. In NVivo 12, 11, 10 or 9, display the Activate screen. If it is not already displayed, click on the File tab, point to Help and click Activate License, or select Activate Now on the Activation Reminder OR In NVivo 8, from the Help menu, click on Help then Activate License, or select Activate Now on the Activation Reminder.
  3. Click Activate via Email or Mail/Fax. Note: if you only access your email using an Internet browser (web mail), you cannot activate NVivo by email.
  4. Enter your details. Fields marked with an asterisk (*) must be provided.
  5. Click the Generate button to refresh the Installation Key.
  6. If you are activating by email, click the Send button. NVivo will generate an activation request email using your default mail client. The Subject of the email will be prefilled. Prefix the existing Subject with Reformatted without deactivation and send this email to support@qsrinternational.com

Otherwise, you can take a screen shot of the completed Activate screen (Press Alt + Print Screen) and paste it into a Word or WordPad document. Save this document as Reformatted without deactivation, then submit a support request form with the saved file attached.

We'll then be able to determine how to proceed with your activation.

Note: For future reference, deactivate your license key as follows prior to uninstalling NVivo or reformatting/reimaging your computer:

In NVivo 11, 10 or 9, click on the File tab, point to Help and click Deactivate License
OR

In NVivo 8, from the Help menu, click on Help then Deactivate License

If you’re using the latest version of NVivo

The latest version of NVivo was released in March 2020, it supersedes NVivo 12. If you’re using NVivo 12 or older, please refer to relevant instructions further below.

Deactivation
To transfer NVivo from one computer to another computer or another user, firstly deactivate NVivo on the original computer: 
  1. Make sure that you are connected to the Internet. If you have an NVivo project open, you must close the project (File > Close) before you can deactivate the license.
    1. NVivo - Windows - Click on the File menu, Product InfoManage License and click Deactivate License.
    2. NVivo – Mac – Click on NVivo menu, Licensing and click Deactivate
  2. Click Yes to confirm. NVivo deactivates the license and displays a message to confirm that NVivo has been deactivated.
  3. Click OK. The NVivo application automatically closes.
If you need to transfer the NVivo license to another user

If the license is being transferred to another user, any additional installations of NVivo activated using this user’s myNVivo profile will need to be deactivated as well by following the deactivation steps above.

Once this is done, the purchaser will need to login to myNVivo, unassign the license from previous user and re-assign to another user. Refer to NVivo Help for NVivo - Windows or NVivo - Mac for instructions on how to assign and unassign NVivo licenses.

Re-installing and activating your software
To re-install NVivo on your new computer, download NVivo from the Downloads Page within the myNVivo portal (you will be required to sign in with your myNVivo username and password).
Once the software is installed on your new computer, upon opening NVivo for the first time you will be asked to enter your myNVivo username and password. This will activate NVivo on your new computer. Refer to NVivo Help for NVivo - Windows or NVivo - Mac for further instructions on how to activate NVivo.

Moving existing projects
Once you’ve installed NVivo on your new computer, you may also wish to move your existing NVivo projects to the new computer. NVivo project files are stored outside the NVivo application and have nvp (NVivo Windows) and nvpx (NVivo Mac) file extension.

These files are stored in the Documents folder by default (unless changed) on the computer where NVivo is installed. You will need to move these files to the new NVivo installation through the use of USB disks or any other electronic means to transfer files.
For more information on project compatibility between various versions, please see the FAQ titled Are previous versions of NVivo forward compatible?
 

If you’re using NVivo 12 or older

Before you move NVivo to a new computer, make sure you have your full 25 character NVivo license key handy. You will find the key in the email you received from QSR (if you downloaded the software) or on the packaging (if you purchased the physical installation media – USB flash drive or DVD). If you’re using NVivo as part of an enterprise license, your organization’s enterprise license contact should be able to provide you with this key.

You can also find which version of NVivo you’re using by going to the ‘About’ screen in NVivo.
  • Windows: click File > Product Info > About NVivo
  • Mac: click NVivo > About NVivo
Deactivating your license
To transfer NVivo from one computer to another, firstly deactivate the license on the original computer. To do this: 
1. Make sure that you are connected to the Internet. 
2. If you have an NVivo project open, you must close the project before you can deactivate the license.
  • NVivo 12 (Windows) and NVivo 11 for Windows - Click on the File tab, point to Help, point to Manage License and click Deactivate LicenseNote: If you are using an older version of NVivo 11 for Windows, instructions to deactivate are the same as NVivo 10 for Windows below.
  • NVivo 12 for Mac - Click on NVivo menu, Licensing and click Deactivate.
3. Click Yes to confirm. NVivo deactivates the license and displays a message to confirm that the license has been deactivated.
4. Click OK. The NVivo application automatically closes.
 
Re-installing and activating your software
To re-install NVivo on your new computer, download NVivo from the Downloads Page within the myNVivo portal (you will be required to sign in with your myNVivo username and password. If you don’t have a myNVivo account, simply sign up).
 
If you’re using NVivo 12, you can find further instructions for installing and activating NVivo in NVivo Help for NVivo 12 Windows and NVivo 12 Mac
 
Once the software is installed on your new computer, when you open NVivo for the first time you will need to enter and activate your license.
 
Moving existing projects
Once you’ve installed the NVivo software on your new computer, you may also wish to move your existing NVivo projects to the new computer. NVivo project files are stored outside the NVivo application and have nvp (NVivo Windows) and nvpx (NVivo Mac) file extension. These files are stored locally in the Documents folder by default (unless changed) on the computer where NVivo is installed. You will need to move these files to the new NVivo installation through the use of USB disks or any other electronic means to transfer files.
For more information on project compatibility between various versions, please see the FAQ titled Are previous versions of NVivo forward compatible?
 
If you are using the latest release of NVivo (released March 2020), you don’t need a license key to activate NVivo.
 
Upon opening NVivo for the first time, you will be asked to enter your myNVivo credentials to activate the software.
 
NVivo 12 And Older
 
If you are using NVivo 12 or older, you will need the license key to transfer/reinstall NVivo on a computer. This license key was provided to you in your initial Welcome Email from QSR, or on the packaging if your purchased the physical installation media – USB flash drive or USB.
 
Otherwise you can retrieve your license key as follows:

Windows
NVivo 12, NVivo 11 and NVivo 10 - click File > Help > About NVivo
 
Mac
NVivo 11 and NVivo 10 – click NVivo > About NVivo  
 
If you are still unable to locate your license key, please contact us via our Sales and general enquiries form.

Note: The NVivo license contains 25 alphanumeric characters but only the first 20 characters display in the 'About' screen.
This message is usually displayed if the license key entered in NVivo is for an older/newer version of the software. You will need to download the appropriate version of NVivo for your license.
  • If the license key begins in NVP11 or NVT11 it is an NVivo 11 for Windows license key.
  • If the license key begins in NMP11 or NMT11 it is an NVivo 11 for Mac license key.
  • If the license key begins in NVP12 or NVT12 it is an NVivo 12 for Windows license key.
  • If the license key begins in NMP12 or NMT12 it is an NVivo 12 for Mac license key.
NVivo can be downloaded from the Downloads Page within the myNVivo portal (you will be required to sign in with your myNVivo username and password).

If you are using a license key that correctly corresponds to the version of NVivo you have installed, please copy and paste the license key to avoid any inadvertent input errors.

Note, if you have been provided an enterprise license key by your organization, please check to see if the license key begins with NVT20. If your key begins with NVT20 and you are getting this error, check that the key has been entered correctly. Please ensure you copy and paste the license key to avoid any inadvertent input errors.
 
The latest version of NVivo (released in March 2020) does not require a license key to activate the software.

NVivo 12 and older versions do require a license key for activation. You will not be able to use these license keys to activate the latest version of NVivo. You will need to download the appropriate version of NVivo for your license.
  • If the license key begins in NVP11 or NVT11 it is an NVivo 11 for Windows license key.
  • If the license key begins in NMP11 or NMT11 it is an NVivo 11 for Mac license key.
  • If the license key begins in NVP12 or NVT12 it is an NVivo 12 for Windows license key.
  • If the license key begins in NMP12 or NMT12 it is an NVivo 12 for Mac license key.
NVivo can be downloaded from the Downloads Page within the myNVivo portal (you will be required to sign in with your myNVivo username and password).

Note, if you have been provided an Enterprise license key through your university for the latest version of NVivo, you may click on ‘or provide enterprise key to activate’ and enter your license key to activate NVivo.
 
Your NVivo Trial and your NVivo license need to be activated separately. However, you don’t need to reinstall NVivo after purchase. You will need to go through the activation process again to activate your purchased copy.
NVivo Help for NVivo - Windows or NVivo - Mac contains more information about how to replace your trial with your purchased copy within NVivo.

Note, if purchased NVivo prior to the release of the latest version of NVivo (release March 2020), you are likely to be using NVivo 12 or older. Please refer to the FAQ I have purchased a new license after my previous one expired for more information.
 
The latest version of NVivo was released in March 2020, it supersedes NVivo 12. The latest version of NVivo requires users to sign in with their myNVivo username and password to activate and use NVivo.
If you have purchased a license or multiple licenses for NVivo, you can distribute to end users within myNVivo. Refer to NVivo Help for NVivo - Windows or NVivo – Mac for instructions on how to assign these licenses to end users.

If you have purchased a sitewide licensing agreement, information on how to grant users access can be found in NVivo Help for NVivo - Windows or NVivo - Mac.
 

Genuine NVivo software is published by QSR International, properly licensed, and fully supported by QSR or an official trusted partner. Using genuine NVivo software ensures that you receive the latest updates and ongoing enhancements to keep the product performing at its best.

If you’ve received an error message claiming that your NVivo license is non genuine, it means that QSR has discovered that the license key is a false key. QSR has therefore blocked that key to keep it from being improperly used.

If you’ve received this message, and you believe you have received it in error, contact your system administrator or the vendor from which you purchased the software.

How to purchase genuine NVivo software

There are a number of ways to purchase a genuine license key for NVivo software:

  • You can view pricing, print a quote or buy NVivo online. To make a purchase, simply have your credit card handy.
  • Alternatively, you can complete our order form and forward it to us by email, fax or mail. You’ll find our contact details on the form. 
  • In addition, we have sales offices in North America, the United Kingdom and Australia. You can contact your local office by email or telephone. 
  • NVivo software is also available for purchase via a number of approved resellers. Simply contact your local QSR reseller by email, telephone or fax.
  • When you receive your new license key, you will need to uninstall the non-genuine NVivo software currently installed on your computer. You will then need to reinstall the new software you’ve purchased, and enter your new license key when prompted. 

Depending on the error message you are receiving please follow the relevant steps below to resolve the issue:

Invalid license key
The license key that was entered is not valid. Please check the key and try again

This error could be due to one of the below two reasons:

1. The key being entered is for a different version of NVivo for Mac. 
Please ensure you are entering the license key in the correct version of NVivo for Mac. Each version of NVivo for Mac (Version 10, 11 and 12) require a different license key.

The license key’s first section describes which version the license key is designed for.

  • If the license key has “10” in the first five characters, for example NXX10-XXXXX-XXXXX-XXXXX-XXXXX it can only activate NVivo 10 for Mac.
  • If the license key has “11” in the first five characters, for example NXX11-XXXXX-XXXXX-XXXXX-XXXXX it can only activate NVivo for Mac (Version 11).
  • If the license key has “12” in the first five characters, for example NXX12-XXXXX-XXXXX-XXXXX-XXXXX it can only activate NVivo 12 Mac.

You can download the correct version of NVivo for Mac that corresponds to your license key from Download QSR Software section of our website.

2. The license key has been entered incorrectly
Please copy and paste the license key to avoid any typing errors.
Note: Pay careful attention to differentiate between:

  • Number zero (Ø) and the alphabet O
  • Number one (1) and the alphabet I
  • Number two (2) and the alphabet Z

If the issue persists, press Command + Shift + 3 to take a screenshot which shows the license key entered in NVivo for Mac. A screen shot image of the current screen display will be created and saved in your Desktop. Please submit a support request form with the image file attached.

You can find the download link for NVivo for Mac in the section Download QSR Software.

Invalid License Key
This license key has been used


This error could be due to one of the below two reasons:

1. When extending the license, the license key entered is the same license key that NVivo for Mac is currently installed with.

You are unable to extend with the license key that NVivo for Mac is currently installed with. Follow these steps to note down the license key and compare it to the license key you are using to extend.

  • Launch NVivo
  • Choose NVivo > About NVivo (If using NVivo 12 Mac, select, NVivo 12 > About NVivo)

The first 20 characters of the license key are displayed. Make a note of these characters.

If the first 20 characters are the same, you will need to obtain the correct license key. If you are unsure of where to obtain the correct license key, please submit a support request form for assistance.

 2. The key being entered to extend is not the correct replacement for the license key in the Software.

This issue usually happens when extending with a license key that belongs to an organization or a University that is on an enterprise wide license contract. New enterprise license keys are issued every 1 to 3 years depending on the enterprise. Users who need to extend the expiry of their NVivo for Mac installation can only do so by entering the newly issued replacement enterprise license key.

Please submit a support request form and provide us the license key you are using to extend. Also provide the license key that NVivo for Mac is currently installed with. The first 20 characters of the currently installed NVivo for Mac license key can be obtained from the About NVivo message box.

Once your NVivo time-limited/trial Software period expires, you will no longer be able to open your project on the computer you installed the Software on unless you enter a new valid license key. The project is not lost when the license expires or is changed.

Your project data is external to the NVivo application and is stored in the Documents folder by default:

  • NVivo for Windows (.nvp) – e.g. MyProject.nvp
  • NVivo for Mac (.nvpx) – e.g. MyProject.nvpx

You will be able to access NVivo and then open the project if you decide to purchase a new license key. If you purchase the Software or obtain another license key, there is no need to uninstall and reinstall the Software on your computer. You can simply 'replace' the license with the new license key.

To replace your license if it has expired:

Open the Software and you will be presented with a screen where you can enter your valid license key.

To replace your license if it has not expired:

New NVivo

  1. Open NVivo
  2. Click on the File menu, Product InfoManage License and choose Replace License
  3. Copy and Paste your valid New NVivo license key

NVivo 12 Windows

  1. Open NVivo
  2. Click on the File tab, point to Help, Manage License and choose Replace License 
  3. Copy and Paste your valid NVivo 12 license key

NVivo 11 for Windows, NVivo 10 for Windows

  1. Open NVivo
  2. Click on the File tab, point to Help and choose Extend License 
  3. Copy and Paste your valid license key

NVivo for Mac

  1. Open NVivo
  2. Click NVivo in the toolbar, click Licensing and choose Extend License (If using NVivo 12 Mac, choose Replace License)
  3. Copy and Paste your valid license key

Once your license is extended/replaced, you can continue to use NVivo and open the project you were working on.

Hint: This applies only to the same versions of the Software. For example, you cannot extend an NVivo 11 (or earlier versions of NVivo) time-limited license using an NVivo 12 license key. Upgrading to a different version requires you to download the new version Software.

You should deactivate your NVivo license key:

  • Before transferring the license key to a different user.
  • Prior to uninstalling NVivo, or moving NVivo to a new computer.
  • Prior to reformatting or reimaging your computer.

To deactivate your license key, ensure that you are connected to the Internet and then follow the steps below

1. Close any projects you have open (File > Close), saving projects when prompted if appropriate.

  • New NVivo: Click on the File tab, point to Product InfoManage License and click Deactivate License.
  • NVivo 12 Windows or NVivo 11 for Windows: Click on the File tab, point to Help, point to Manage License and click Deactivate License. Click Yes to confirm.
  • NVivo 10 for Windows: Click on the File tab, point to Help and click Deactivate License. Click Yes to confirm.
  • NVivo for Mac: Click on the NVivo menu, point to Licensing and click on Deactivate. Click Deactivate again to deactivate the license.  A message is displayed to confirm that the license has been deactivated.

2. Click OK
3. The NVivo application automatically closes.

Note: Deactivating your license key does not affect your projects. Your projects are by default stored in your Documents folder and have a file extension of:

  • .nvp if you are using NVivo 12 Windows, NVivo 11 for Windows, NVivo 10 for Windows, NVivo 9 or NVivo 8
  • .nvpx if you are using NVivo for Mac

Operating Systems

If you hold a current NVivo 10 for Windows license key, you can download and use NVivo for Mac at no extra charge for the duration of your license. However, if you hold an NVivo for Mac license key, you cannot use this license to install and use NVivo 10 for Windows.

NVivo for Mac projects have a different file format from those created in NVivo 10 for Windows:

  • NVivo 10 for Windows (.nvp) – e.g. MyProject.nvp
  • NVivo for Mac (.nvpx) – e.g. MyProject.nvpx

With NVivo 10 for Windows Service Pack 5 or later, you can use the 'Copy Project' feature to convert your NVivo for Windows projects to NVivo for Mac projects. Before converting any projects, we recommend you backup your project and also understand the cross platform limitations and issues as all data may not successfully convert due to limitations between interchange of data between operating systems.

The Windows-Mac Project Converter is downloaded and installed automatically the first time you do a project conversion to or from NVivo for Mac format. The download is approximately 185 MB and may take a few minutes depending on the speed of your internet connection.

Download the latest service pack for NVivo 10 for Windows.

More information on working with your NVivo projects on Mac and Windows
NVivo for Mac offers a subset of the features available in NVivo 10 for Windows. If you hold a current NVivo 10 license key, you can download and use NVivo for Mac at no extra charge for the duration of your license.

NVivo - Windows is the most recent version of NVivo (released in March 2020) and it supersedes NVivo 12.  Please refer below for details of operating systems that support NVivo:
 
  • NVivo - Windows  - Can only be installed on 64-bit Windows 8 and Windows 10 computers.  Windows 7 (both 32 and 64 bit) is not supported
  • NVivo 12 or NVivo 11 – Windows – Can be installed on both 32- and 64-bit versions of Windows 7, 8 and 10 computers
 
For detailed specifications and system requirements, please refer to NVivo Windows System requirements.
 
Note: You can download the current supported versions of NVivo from the NVivo Downloads page within the myNVivo portal (you will be required to sign in with your myNVivo username and password).
 
Most newer computers often have 64-bit processors (CPUs), which allow software to access larger amounts of memory (RAM) than older 32-bit processors. The 64-bit version of NVivo – Windows can utilize this extra memory, allowing more effective use of your computer’s resources when memory demand is high.
 
To find out if your computer is running a 32-bit or 64-bit operating system:

Windows 10
  1. Click on the Windows Start menu and type System.
  2. Click ‘System Control Panel’ in the search results displayed.
Basic information about your computer will be displayed.
Under the System section of the screen you will find the System Type.

Windows 8
  1. Click on the Windows Start button.
  2. Click Control Panel.
  3. Click System and Security
  4. Click System. Basic information about your computer will be displayed.
Under the System section of the screen you will find the System Type.

Note: If you’re currently using a 32-bit version of NVivo, and you choose to install the 64-bit version, you must deactivate and uninstall NVivo prior to installing the new version. 64-bit version, you must deactivate and uninstall NVivo prior to installing the new version.  

Why install the 64-bit version of NVivo?

Newer computers often have 64-bit processors (CPUs) which allow software to access larger amounts of memory (RAM) than older 32-bit processors. The 64-bit version of NVivo can utilize this extra memory, allowing more effective use of your computer’s resources when memory demand is high.

Support for the 32-bit version of NVivo will be phased out in the future, if you have a 64-bit operating system we recommend you install the 64-bit version of NVivo. The 64-bit version of NVivo requires the 64-bit version of Windows 7 (SP 1 or higher), Windows 8, or Windows 10.

The 64-bit version of NVivo can be downloaded from https://www.qsrinternational.com/nvivo/support-overview/downloads

Note: you must deactivate* and uninstall the 32-bit version of NVivo prior to installing the 64-bit version.

* Find out how to deactive by navigating to FAQs > Licensing, Installation and Activation When should I deactivate my NVivo license key? How do I deactivate my NVivo license key?

MacOS includes a technology called Gatekeeper, that's designed to ensure that only trusted software runs on your Mac. Gatekeeper in macOS Catalina requires an extra verification step called notarization, and NVivo software integrations such as SPSS need to be notarized.

As the SPSS integration is still being notarized by Apple, this button will not appear in NVivo – Mac for the time being as you will not be import SPSS data. 

In the meantime you can export SPSS documents as a CSV file and import them into NVivo manually as a classification sheet.

NVivo - Mac supports importing classification sheets in Structured text file (.txt) format and CSV file (.csv) format with UTF8 encoding.

The SPSS integration will be enabled in NVivo – Mac once the notarization process has completed.  

Software

Projects created in older versions of NVivo can be opened and worked with in newer versions of NVivo.

Projects from older versions that are opened in newer versions of NVivo (this includes if you're trialing a new version of NVivo) will be updated to the newer NVivo’s project format automatically. This means that projects opened in newer versions of NVivo cannot be opened in earlier versions of NVivo. 

If you're using an older version of NVivo and are trialing the latest version of NVivo (released in March 2020), it's recommended that you use one of the various sample projects (provided within NVivo) to test drive the software. Or you can make a copy of your NVivo project to use in the latest version of NVivo. Opening up an older project in the latest version of NVivo will convert the project format to the new version, and if you need to revert back to the older version, you will be unable to open your project.

If you are sharing project files with others, you will all need to be using the same version of the software. 

NVivo supports the REFI-QDA Standard, allowing you to import and export data in a standard format. This means you can import data into NVivo from other programs such as ATLAS.ti, MAXQDA, f4analyse, QDA Minder, Quirkos and Transana.  

Due to structural differences with the way Microsoft® Windows® and Apple® Mac OS® devices are built, there will continue to be limitations with sharing projects between the two platforms. 

You can trial NVivo free for 14 days. Claim your trial here.

If you purchase NVivo on Microsoft® Windows®, you can download and use NVivo on Apple® Mac OS® at no extra cost for the term of your license. Each active, individual license purchased entitles installation of the software on a total of two devices (Apple® Mac OS® or Microsoft® Windows®) for exclusive individual use - provided the total number of devices in any combination doesn’t exceed two. The software cannot be used on both devices at the same time. 

Find the software version number on the ‘About’ screen in your software. To access this screen:

  • NVivo - Windows: click File > Product Info > About NVivo
  • NVivo - Mac: click NVivo > About NVivo
The latest version of NVivo was released in March 2020. It doesn’t have a version number assigned to it, it’s simply called ‘NVivo’.
 
You will be need to have a myNVivo account to use the latest version of NVivo. The first time you open NVivo, you will be required to enter your myNVivo username and password to activate NVivo. The latest version of NVivo does not require a license key to activate the software.

If You’re Using Older Versions of NVivo
 
Previous versions of NVivo include NVivo 12, NVivo 11, NVivo 10 (and older). Older versions of NVivo do require a license key for activation, and the first two numbers of your license key determine which version of NVivo you are entitled to use.

How to See Which Version of NVivo You’re Using
 
To find which version of NVivo you’re using, go to the ‘About’ screen in NVivo:
  • NVivo - Windows: click File > Product Info > About NVivo
  • NVivo - Mac: click NVivo > About NVivo


 

Support

It's our policy to support the two previous versions of any QSR product. Following release QSR will only support the latest release of NVivo, NVivo 12 and NVivo 11 releases. NVivo 10 and older versions will no longer be supported.

Technology

Yes, both GDPR and HIPAA have stringent requirements so the new NVivo is compliant with both of these data security requirements.  

No, you will not need an internet connection to use NVivo desktop software and its features. 

However you will need an internet connection to use any of the following:

  • Register your user account in myNVivo Portal (part of the installation process).
  • Access NVivo Transcription as this requires access to an online myNVivo account.
  • Access the Office 365 integration as this sends documents to cloud storage.
  • Access the Collaboration Cloud feature as projects are stored in the cloud. However, once a project is downloaded, it can be worked on offline.
  • Access web links provided in the on-boarding tour as they will click through to an external website.

Worldwide

GDPR and HIPAA  - All NVivo products are compliant with both the General Data Protection Regulations (GDPR) and the Heath Insurance Portability and Accountability Act 1996 (HIPAA).

ISO/IEC 27001:2013 – QSR International is in the process of becoming aligned to this international standard for information security management. 

Americas

California Consumer Privacy Act 2018 (CCPA) – With similar requirements to GDPR, this Act places regulations on the selling of consumer information including consumer financial information. 

FERPA – QSR International is compliant with The Family Educational Rights and Privacy Act of 1974 (FERPA) which applies to all schools that receive funds under an applicable program of the U.S. Department of Education. This legislation primarily deals with the security of educational records/protection of student privacy and all schools that fall under this legislation must only deal with entities who adhere to the data security/privacy requirements of FERPA.  

Canada 

The Canadian government requires data sovereignty which means that any data in relation to the Canadian government or any of its citizens must reside on servers within Canada. QSR International has addressed this requirement by employing the use of a data centre in Canada.

APAC

Australian Privacy Act 1988 (Cth) – QSR International is compliant with the Australian Privacy Act 1988 (Cth) which now includes the Notifiable Data Breaches (NDB) scheme. The NDB scheme establishes the requirements for entities in responding to data breaches, specifically in relation to data breach notification obligations when a data breach is likely to result in serious harm to any individuals whose personal information is involved in the breach. 

Act on the Protection of Personal Information (Act No.5 57 of 2003 as amended in 2016) – QSR is compliant with this Act which is Japan’s foremost data protection law. This legislation applies to all business operators that handle the personal data of individuals in Japan.

NVivo is offered as a desktop product with a streamlined installation process to the user’s local machine. This will enable you to work on projects regardless of location and/or internet connection. 

The NVivo-Office Integration is a cloud-based feature. You can also select from cloud-based modules to add to NVivo, including NVivo Transcription and Collaboration Cloud. An internet connection is required to utilize these services.

myNVivo is your own personal account where you can view you orders and subscriptions for the NVivo suite, view invoices and buy additional products. You can also manage your profile and account details and see promotional offers.

myNVivo will provide a personal experience for both individual and institutional profiles.

Individual customers - For individual NVivo customers, data will be stored in one of four regional data centres employed by QSR. These regions are America, Europe, Canada and Singapore. The data centre geographically closest to the customer will be chosen as the default location. 

Enterprise customers - Enterprise customers will be able to specify what data centre they wish to use. Should Enterprise customers decide not to specify a region, the region geographically closest to them will be selected by default.

Technical Support

This error needs to be investigated by the QSR Support team before a solution can be provided.

Note: If NVivo prompts you to submit a Problem Report for NVivo please enter your name, email address and a brief description of the problem, and submit the form in addition to submitting the support request form.

Please provide the most detailed description of the problem that you can, as this will help us to better identify and address the problem. To allow us to assist you with your issue, please complete a support request form and attach the below information:

Error logs and NVivo installation repair logs

NVivo error logs:

1.    Open Windows Explorer by pressing the Windows: key + E

2.    Enter %APPDATA% in the address bar and press Enter.

3.    Go to QSR_International folder.

You may see multiple folders starting with NVivo.exe_Url_

  1. Go into each NVivo.exe_Url_folder and look for a folder named OfflineCrashLogs
  2. Once you have located the OfflineCrashLogs folder, right-mouse click on the OfflineCrashlogs folder and click Send To   -> Compressed (Zipped) folder to create a zipped file. Note, the OfflineCrashLogs folder may be present under more than one NVivo.exe_Url_folder, please send OfflineCrashLogs from each NVivo.exe_Url_ folder.?
  3. Attach the zipped file to the Contact Support form request.

NVivo Installation Repair Wizard logs

NVivo Installation Repair Wizard logs are located in your Documents folder, and are named like ‘NVivo Installation Repair Wizard<date>T<time>log’. For example NVivo Installation Repair Wizard 2014-09-01T14-42-50.log. Please locate any of these files and attach to the Contact Support form request.

System Information

Windows 8

  • From the Start screen, start typing msinfo32 and click on the msinfo32 search result displayed
  • In the System information screen, click on File  > Save then save the file to your desktop as info.nfo. Attach it to the Contact Support form request.

Windows 10

  • Click on the Windows Start menu, start typing msinfo32 and click on the System Information search result displayed
  • In the System information screen, click on File  > Save then save the file to your desktop as info.nfo. Attach it to the Contact Support form request.

Note: There are restrictions with the size of the files you can email us. If the zipped files are over 10MB, please let us know and provide the actual size of the zipped files (right-click on the file and select ‘Properties’ to view its size). We can then set up a secure file sharing service provided by http://www.dropbox.com for you to upload the requested files.

NVivo Installation Repair wizard can fail due to various reasons. If any of the below situations apply to you, it is recommended you correct them accordingly and run the NVivo Installation Repair wizard again.

Below are some of the common reasons for failure:

  • You must be logged on with an account that has full administrative privileges on the computer. 
  • You may also be prompted with a security prompt before continuing:  

Windows VISTA, 7 and 8

You may be prompted with a security prompt, please ensure you click on Continue or Yes to proceed further.

If you are using Windows 8, the security prompt may be displayed on your Desktop. You will need to click on Start screen to go to the Desktop and accept the security prompt.

  • It is recommended that you are connected to the Internet when running the wizard. The repair wizard may also fail if Microsoft SQL Server download fails during the repair process.
  • If you are using Windows 8, the wizard can also fail if your computer name is the same as your login name on. To check if this applies here, follow the steps below:
    • From the Start screen, start typing msinfo32 and click on msinfo32 in the displayed search results.
    • When the System Information window is displayed, check the value under System Name and User Name fields.

If your system name is the same as your user name, the username will usually be displayed as system name/SYSTEM NAME/system name. For example, if the system name is “John”, the user name will usually be displayed as “John/JOHN/John”.

If your system name is the same as your login name, please follow the steps in the below link and then run the NVivo Installation Repair wizard again.

The computer name and your username cannot be the same.   

To start the wizard again, please open NVivo and try to open the sample project ‘Environmental Change Down east’. Sample project is located in NVivo 10 Samples folder in your Documents library. You can also try to open an existing project file (nvp file) to launch the wizard again.

If the issue still persists, or if the wizard has failed again, please provide crucial information located here and attach it to our Support request form. We will investigate the issue and contact you.

The above instructions are only required where you are opening standalone NVivo projects. If NVivo is only used with NVivo Server projects in your organization, you don't need to use this wizard.

As part of the repair process, the wizard needs to uninstall and reinstall NVivo’s database component.
It is recommended you continue with the uninstall and reinstall process to repair the database component.
If the issue still persists, please provide as much information as possible and send it via the Contact Us form. We will investigate the issue and contact you.

Note: You must be logged on with an account that has full Administrative privileges to use the ‘NVivo Installation Repair wizard’.

The above instructions are only required where you are opening standalone NVivo projects. If NVivo is only used with NVivo Server projects in your organization, you don’t need to use this wizard.

If you try to activate your NVivo license key but your proxy server or firewall is preventing connection to our activation server, you may receive one of the following messages:

  • Could not connect to server
  • Unable to activate NVivo due to the following web connectivity error: The proxy name cannot be resolved:'gateway1'
  • Unable to connect to remote server
  • Remote name could not be resolved: services.qsrinternational.com

To resolve this issue, ask your IT department to add the following QSR server information to an exemptions list on your firewall/gateway.

Hostname: Services.qsrinternational.com
Port: 80 and 443

If the issue persists, please ask your IT department to review the explanation below about our activation process:

We use HTTP/1.1 (SOAP 1.1 and 1.2) POST requests from the NVivo client to send the information to our activation server.

During this process the license key and details are stored in XML format in a secured cryptographic string. Once the string and POST request is received by our activation server frontend (webservice application), it is deciphered and passed onto the database backend for processing.

We have found in the past that certain proxies like Squid, SMOOTHWALL, BLUECOAT translate the HTTP/1.1 package received from the NVivo client to HTTP/1.0. Once this reaches our web server, it detects that the packet has been tampered with and drops the POST request (this is for security reasons).

If you are running Squid or similar proxies, you will need to create the ACL and direct connection queries provided below.

acl qsrinternational
dstdomain
.qsrinternational.com
always_direct allow
qsrinternational
no_cache deny
qsrinternational


You may also be able to put a static route in place to forward the traffic via another gateway.

You can test the activation process with the following web address and click the Activate button.This will then show the level of information that the client posts to our web service.

http://services.qsrinternational.com/webservice/activationservice.asmx

Note: If the issue persists, please submit a support request form to provide us with details about your type of proxy/firewall for further investigation.

Why am I seeing the ‘NVivo Installation Repair wizard’?
You are seeing this wizard because NVivo has detected database component problems when you tried to open a project or create a new project.
The NVivo Installation Repair wizard will attempt to fix these problems automatically.
It is recommended you click on Troubleshoot problems and follow the prompts given to you by the wizard.
If the issue still persists, please provide as much information as possible and attach it to our Support request form. We will investigate the issue and contact you.

Note: You must be logged on with an account that has full Administrative privileges to use the ‘NVivo Installation Repair wizard’.
The above instructions are only required where you are opening standalone NVivo projects. If NVivo is only used with NVivo Server projects in your organization, you don’t need to use this wizard.
 

NVivo for Mac does not support opening projects directly from a network drive. NVivo for Mac supports opening projects from external USB Drives that are formatted with the use of:

  • Mac OS Extended file system OR
  • Filesystem AppleFS

If you are opening files from a network drive or external drives that are not formatted with the above file systems, you will need to copy the project to your local disk first.

To copy your project from the network drive to your local disk, please perform the following steps:

  1. Open the network location in Finder
  2. Copy your project file. (nvpx file)
  3. Navigate to a folder on your local computer, such as Desktop or Documents
  4. Paste the copied file

You can now open the project from the location to which you pasted it. Once you have finished using NVivo for Mac, save the project, close NVivo for Mac, and follow the steps below:

  1. Open the folder in which the NVivo for Mac project is stored
  2. Copy your project file. (nvpx file)
  3. Navigate to your network drive
  4. Paste the copied file

Your project has now been copied from your local disk to the network drive or external drive.

NVivo Academy

Absolutely! You can continue to purchase the existing NVivo 12 Fundamentals and Moving On online courses. These courses now feature an assessment to earn an NVivo 12 User Certification. Please visit the NVivo Academy on our website to review the NVivo 12 course options. 

Customers who have training coupons or codes as part of their license agreements have the option to utilise their coupons for NVivo Microsoft® Windows® and Apple® Mac OS® courses - Core Skills, Fundamentals and Moving On. Please contact our team at: training@qsrinternational.com to learn more. 

Getting Started tutorial videos are free via our Help site and on our website.

Both Fundamentals and Moving On online courses are for the previous version ie. NVivo 12.  Core Skills courses are for the latest version of NVivo.  You can now purchase all courses on our website or myNVivo. 

If you have worked with NVivo 11 and 12, you will notice that we’ve made many functional and interface improvements for the latest release of NVivo. We recommend purchasing the Core Skills course via our website and attending/watching our free webinars.  In addition, book an onsite or virtual coaching session by contacting our team at: training@qsrinternational.com.

Most of your NVivo 12 for Windows or Mac applies to the latest version of NVivo. However, with the updates we’ve made you may wish to review NVivo Learning Journey options to stay current with the latest NVivo. Visit the NVivo Learning Journeys on our website.

The Core Skills is a User Certified course which builds on the Getting Started videos and ensures everyone is proficient at using the key functionalities of NVivo. In listening to our customers, we will be offering standalone and customized learning modules that focus on a deeper knowledge of the application. You'll start to see these courses on our website from July 2020. 

Four (4) weeks from your first course log-in.  We'll remind you when you're access is nearing its end. 

Yes, we offer an on-demand online course upon request. Please contact our learning team at: training@qsrinternational.com if you wish to purchase an NVivo 11 course.

Simply contact our learning team for a quick quotation via: training@qsrinternational.com

System Requirements

The NVivo - Integration works with the following:

Excel 2016 and above
Excel 2016 for Mac
Excel Online

Word 2013 Service Pack 1 and above
Word 2016 and above
Word 2016 for Mac
Word Online

(Windows only)
Outlook 2013 Service Pack 1 and above
Outlook 2016 for Mac
Outlook Online

More informaiton is available in the Microsoft Office App Store for Word & Excel, and Outlook.

Using NVivo

If You're Using The Latest Version of NVivo

To cite QSR software products within a body of text, it is customary to mention the software used. The type of program is optional. For example:

Example 1: Fred Smith uses NVivo (released in March 2020).
Example 2: John Citizen used NVivo (released in March 2020).

A Citation may be written in the same way as a reference to a book publisher (note, there is no need to repeat material contained within the body text). A common referencing convention is the American Psychological Association (APA), which is used widely and uses the following style for references:

Last name, F. M. or Name of Group. (Year). Title of software (Version No.). Publisher. URL

To reference NVivo, it would be:

QSR International Pty Ltd. (2020) NVivo (released in March 2020), https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/home

If You're Using An Older Version of NVivo

To cite QSR software products within a body of text, it is customary to mention the software name and the software version. The type of program is optional. For example:

Example 1: Fred Smith uses NVivo 12 Pro.
Example 2: John Citizen used NVivo 11 Plus.

A Citation may be written in the same way as a reference to a book publisher (note, there is no need to repeat material contained within the body text). For example:

QSR International Pty Ltd. (2018) NVivo (Version 12), https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/home

Note, use the same format for NVivo 11, released 2015; NVivo 10, released in 2014; NVivo 9, released in 2010; and NVivo 8, released in 2008.

If You're Directing To Books Describing QSR Software

You can use the following sample formats to direct the reader to books describing QSR software:

Jackson, K. and Bazeley, P. (2019) Qualitative Data Analysis with NVivo. (3rd Edition). Sage Publications.
Moving or backing up a project in NVivo for Windows is made simple thanks to the efficient storage of the project database and documents within a single project file. If you want to move or back up data files, your NVivo 10 project will remain intact.

There are two ways to copy an NVivo 11 or 10 project for the purposes of moving the project or to back it up.

To make a copy of a project in NVivo when the project is open:
  1. Save the project.
  2. NVivo 10: Click on the File tab, point to Manage then choose Copy Project. NVivo 11: Click on the File tab, then choose Copy Project.
  3. The Copy to Project File dialog is displayed.
  4. In the File name field, enter a name for the project file.
  5. Click Save.
To make a copy of a project in NVivo when the project is closed:
  1. On the NVivo 10 Welcome screen, click on the File tab, point to Manage then choose Copy Project. OR on the NVivo 11 Start screen, click on the File tab and choose Copy Project.
  2. The Copy Project dialog is displayed.
  3. Click on the Copy Project 'Browse' button to navigate to where your project is located.
  4. Click on the project file (the name will appear in the File name field) then click Open. You are returned to the Copy Project dialog.
  5. Click on the To Location 'Browse' button to navigate to where you want to copy your project.
  6. Enter the name you want to use for your copy project file in the File name field then click Save. You are returned to the Copy Project dialog.
  7. Click OK to complete the copy of your project.
To make a copy of a project in Windows Explorer:
  1. Ensure your project is closed.
  2. Open Windows Explorer.
  3. Locate the NVivo project you want to copy.
  4. Select the project file, click Edit and then click Copy.
You can attach only one file to the support request form. To attach multiple files you need to organize all relevant files into a single .zip file as outlined below:
Windows Computer:
  1. Launch Windows Explorer based on your operating system: Windows 10/8: from the Start screen/menu, start typing Explorer and click on File Explorer in the search results displayed. A new File Explorer window opens up. Windows 7/VISTA/XP: right-click on the Start circle/icon and select Open Windows Explorer.
  2. Now organise all files you wish to upload into a folder. Give it a relevant name.
  3. Right mouse click on this folder.
  4. Select Send To > Compressed (Zipped) folder. A zipped (compressed) version of your folder will be created.
  5. Attach this zipped folder to your contact support form.
Mac Computer:
  1. To select multiple files listed together, hold down the Shift key and click on each file. If you need to include several individual files, hold down the Command key and click on each.
  2. Control-click or tap using two fingers on the files then choose Compress from the shortcut menu. The compressed file which is created is called Archive.zip.
  3. Attach this zipped file to your reply email.
Note: There are restrictions with the file size that you can attach. If the zipped file is over 8MB, please submit a support request form and provide the actual size of the zipped files (right-click on the file and select 'Properties' to view its size). We can then set up a secure file sharing service provided by www.dropbox.com for you to upload your files.
While working on a project file which is located in the 'Dropbox' folder on your computer, it is recommended you temporarily pause Dropbox synching. For instructions on how to pause and resume Dropbox synchronization, please refer to the link below:

https://www.dropbox.com/help/syncing-uploads/pause-resume

Background: When you save a NVivo project file, Dropbox immediately attempts to synchronize these changes to the project file which is stored within the Dropbox network/cloud. However, Dropbox is unable to access the project file because NVivo has exclusive access to the file while the project is open in NVivo. This can cause problems and occasionally NVivo may crash.

Also, if you are using Dropbox to share your project or to work with others, you may have conflicted copies of your project file in the Dropbox folder. This usually happens if one person's changes to the NVivo project file were not synchronized back to Dropbox before the second person's changes were synchronized. For more information about conflicted copies in Dropbox folder, please refer to the link below:

https://www.dropbox.com/help/syncing-uploads/conflicted-copy

The guidelines provided above also apply to other cloud storage providers like Google Drive, SugarSync, Box.net etc. Please check the relevant provider's website for instructions on how to pause and resume synchronization.

This error message could indicate that one of the components of Windows operating system (Microsoft Visual C++ 2012) has encountered a problem or is not installed on your computer.

Please follow the steps below to troubleshoot this issue. You may need to get in touch with your IT for assistance with the below steps.

1. Check you Windows operating system bit version:
You can check this by right clicking on the ‘My Computer’ or ‘Computer’ icon in Windows explorer and selecting Properties. Note down the Windows operating system bit version (64 or 32 bit).

2. Check NVivo bit version:
You can check the NVivo bit version by opening NVivo and going to File -> Help -> About NVivo. Note down your NVivo bit version (64 or 32 bit).

3. Check to see if Microsoft Visual C++ 2012 is installed:
Please refer to the steps below based on your Windows operating system bit version and NVivo bit version determined in steps 1 and 2 above:

If you are using 64-bit Windows and 64-bit NVivo:

  • Open Windows Explorer and paste %WINDIR%/System32 in the address bar and press Enter.
  • Now look for files msvcp110.dll and msvcr110.dll in this folder

If you are using 64-bit Windows and 32-bit NVivo:

  • Open Windows Explorer and paste %WINDIR%/SysWOW64 in the address bar and press Enter.
  • Now look for files msvcp110.dll and msvcr110.dll in this folder

If you are using 32-bit Windows and 32-bit NVivo:

  • Open Windows Explorer and paste %WINDIR%/System32 in the address bar and press Enter.
  • Now look for files msvcp110.dll and msvcr110.dll in this folder.

If both or any of the above two files msvcp110.dll and msvcr110.dll are not found, please reinstall Microsoft Visual C++ 2012.

If you are using the 32-bit version of NVivo, download and install the file below:

http://download.qsrinternational.com/Software/NVivo11/Components/vcredist_2012_u4_x86.exe

If you are using the 64-bit version of NVivo, download and install the file below:

http://download.qsrinternational.com/Software/NVivo11/Components/vcredist_2012_u4_x64.exe

If the issue persists after reinstalling Microsoft Visual C++ 2012 or if the above-mentioned files are present on your machine, please submit a support request form and provide us your system information as follows:

Windows 7/VISTA/XP

  • Open the Start menu and in the Run bar enter MSINFO32 and press Enter to open System Information
  • Go to File and select Save As and save the file to your desktop as Info.nfo
  • Attach the file to your support request form.

Windows 8

  • From the Start screen, start typing msinfo32 and click on the msinfo32 search result displayed
  • In the System information screen, click on File > Save and save the file to your desktop as info.nfo and attach it to your support request form

Windows 10

  • In the search box titled "Search the web and Windows" on the task bar (bottom left), start typing msinfo32 and click on 'System Information' in search results
  • In the System information screen, click on File > Save and save the file to your desktop as info.nfo and attach it to your support request form

PDFs in an EndNote library may not import into NVivo when importing the EndNote XML if:

  • NVivo and EndNote are installed on different computers
  • You are trying to import the Endnote file in NVivo for Windows and the EndNote file was created/exported on a Mac computer
  • You are trying to import the Endnote file in NVivo for Mac and the EndNote file was created/exported on a Windows computer

Depending on your configuration, the following instructions in the below link may help overcome this issue.

If the issue persists after following the steps in the above link, then please submit a support request form with your EndNote XML file attached.

There are many technologies used to generate and present web content in your web browser. In most cases, NCapture and NVivo are able to capture and very closely represent this data. However, in some cases the captured data and layout will be different to how it appears in your web browser.

Please refer to the below table to see some scenarios when the imported social media data may look different in NVivo:

Scenario

  1. I captured a Facebook Group Wall Photo Album, but when I import into NVivo the dataset is empty. Description: NCapture cannot access this data through the Facebook API.
  2. Some Twitter Tweets are truncated. Description: Tweets cannot exceed 140 characters. When you capture Retweets, 'RT @username' is added at the beginning of the Tweet. After the Retweet information is added, if the Tweet exceeds the 280 character limit, characters at the end are truncated.
  3. I captured the “Top” Tweets on Twitter, but in my dataset I get more Tweets than just those displayed on the web page. Description: All Tweets are captured, regardless of whether the user is viewing Top Tweets or All Tweets. Try filtering the dataset once in NVivo and code only what is important to you or alternatively capture the “Top” Tweets using NCapture as a PDF instead of a Dataset.
  4. I captured a Twitter page as PDF, but some images are missing.OR I captured a Web Page, but some images are missing. Description: Certain web pages load images as required (only when the portion of the web page is viewed for first time). NCapture can only capture images that have been loaded. Try scrolling the content you want to capture into view, to ensure the images are loaded. Then try the capture again.
  5. I captured a web page with a video, but when I import it into NVivo, the video is missing. OR I captured a web page with a scrollable text box, but when I import it into NVivo, the content is missing. Description: NCapture does not support capturing Flash or iframes. Flash or iframe portions of the web page will display as a grey box in NVivo. Other areas of the web page can still be captured, imported and analyzed.
  6. I selected to capture a web page as 'Article as PDF' but the preview is missing the first image or all images that were present in the web page. ORI selected to capture a web page as 'Article as PDF' but the preview only shows the title and banner images of the web page. Description: Some web pages store page content, such as titles, images and text in non-standard ways. This can result in content not being correctly copied when using the 'Article as PDF' option. We suggest using the “Capture Web Page as PDF” option instead for these web pages to ensure you get access to all content.