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Licensing & Activation

Your NVivo Trial and your NVivo license need to be activated separately. However, you don’t need to reinstall NVivo after purchase. You will need to go through the activation process again to activate your purchased copy. 

NVivo Help for NVivo - Windows or NVivo - Mac contains more information about how to replace your purchased copy with your trial within NVivo. 

Note: if purchased NVivo prior to the release of the latest version of NVivo (release March 2020), you are likely to be using NVivo 12 or older. For more information, please see the FAQ below, titled I have purchased an NVivo license after my previous one expired, what do I do next? 

The latest version of NVivo (released in March 2020) does not require a license key to activate the software. 

When opening NVivo for the first time, you will be asked to enter your myNVivo username and password – this will automatically activate NVivo.  

For more information about activating NVivo, refer to NVivo Help for NVivo - Windows or NVivo - Mac.

Note: if your previous NVivo 12 student license key has expired and you have purchased NVivo recently to continue using the software, please see the FAQ below, titled I have purchased an NVivo license after my previous one expired, what do I do next? 

If you're using the latest version of NVivo
The latest version of NVivo was released in March 2020, it supersedes NVivo 12. If you’re using NVivo 12 or older, please refer to relevant instructions further below.  

Deactivation 
To transfer NVivo from one computer to another computer or another user, firstly deactivate NVivo on the original computer:  

  1. Make sure that you are connected to the Internet. If you have an NVivo project open, you must close the project (File > Close) before you can deactivate the license. 

    • NVivo - Windows - Click on the File menu, Product Info, Manage License and click Deactivate License

    • NVivo – Mac – Click on NVivo menu, Licensing and click Deactivate 

  2. Click Yes to confirm. NVivo deactivates the license and displays a message to confirm that NVivo has been deactivated. 

  3. Click OK. The NVivo application automatically closes. 


If you need to transfer the NVivo license to another user  
If the license is being transferred to another user, any additional installations of NVivo activated using this user’s myNVivo profile will need to be deactivated as well by following the deactivation steps above. 

Once this is done, the purchaser will need to login to myNVivo, unassign the license from previous user and re-assign to another user. Refer to NVivo Help for NVivo - Windows or NVivo - Mac for instructions on how to assign and unassign NVivo licenses.  


Re-installing and activating your software 
To re-install NVivo on your new computer, download NVivo from the Downloads Page within the myNVivo portal (you will be required to sign in with your myNVivo username and password). 

Once the software is installed on your new computer, upon opening NVivo for the first time you will be asked to enter your myNVivo username and password. This will activate NVivo on your new computer. Refer to NVivo Help for NVivo - Windows or NVivo - Mac for further instructions on how to activate NVivo. 


Moving existing projects 
Once you’ve installed NVivo on your new computer, you may also wish to move your existing NVivo projects to the new computer. NVivo project files are stored outside the NVivo application and have nvp (NVivo Windows) and nvpx (NVivo Mac) file extension. These files are stored in the Documents folder by default (unless changed) on the computer where NVivo is installed. You will need to move these files to the new NVivo installation through the use of USB disks or any other electronic means to transfer files. 

For more information on project compatibility between various versions, please see the FAQ under the section Software, titled Are previous versions of NVivo forward compatible? 
  

If you're using NVivo 12 or older
Before you move NVivo to a new computer, make sure you have your full 25 character NVivo license key handy. You will find the key in the email you received from QSR (if you downloaded the software) or on the packaging (if you purchased the physical installation media – USB flash drive or DVD). If you’re using NVivo as part of an enterprise license, your organization’s enterprise license contact should be able to provide you with this key. 

You can also find which version of NVivo you’re using by going to the ‘About’ screen in NVivo. 

  • Windows: click File > Product Info > About NVivo 

  • Mac: click NVivo > About NVivo 


Deactivating your license 
To transfer NVivo from one computer to another, firstly deactivate the license on the original computer. To do this:  

  1. Make sure that you are connected to the Internet.  

  2. If you have an NVivo project open, you must close the project before you can deactivate the license. 

  3. NVivo 12 (Windows) and NVivo 11 for Windows - Click on the File tab, point to Help, point to Manage License and click Deactivate License.

    • Note: If you are using an older version of NVivo 11 for Windows, instructions to deactivate are the same as NVivo 10 for Windows below. 

  4. NVivo 12 for Mac - Click on NVivo menu, Licensing and click Deactivate

  5. Click Yes to confirm. NVivo deactivates the license and displays a message to confirm that the license has been deactivated.  

  6. Click OK. The NVivo application automatically closes. 


Re-installing and activating your software 
To re-install NVivo on your new computer, download NVivo from the Downloads Page within the myNVivo portal (you will be required to sign in with your myNVivo username and password. If you don’t have a myNVivo account, simply sign up). 

If you’re using NVivo 12, you can find further instructions for installing and activating NVivo in NVivo Help for NVivo 12 Windows and NVivo 12 Mac.  
   
Once the software is installed on your new computer, when you open NVivo for the first time you will need to enter and activate your license. 
   

Moving existing projects  
Once you’ve installed the NVivo software on your new computer, you may also wish to move your existing NVivo projects to the new computer. NVivo project files are stored outside the NVivo application and have nvp (NVivo Windows) and nvpx (NVivo Mac) file extension. These files are stored locally in the Documents folder by default (unless changed) on the computer where NVivo is installed. You will need to move these files to the new NVivo installation through the use of USB disks or any other electronic means to transfer files. 

For more information on project compatibility between various versions, please see the FAQ under the section Software, titled Are previous versions of NVivo forward compatible? 

This message is usually displayed if the license key entered in NVivo is for an older/newer version of the software. You will need to download the appropriate version of NVivo for your license.  

  • If the license key begins in NVP11 or NVT11 it is an NVivo 11 for Windows license key.  

  • If the license key begins in NMP11 or NMT11 it is an NVivo 11 for Mac license key.  

  • If the license key begins in NVP12 or NVT12 it is an NVivo 12 for Windows license key.  

  • If the license key begins in NMP12 or NMT12 it is an NVivo 12 for Mac license key.  

NVivo can be downloaded from the Downloads Page within the myNVivo portal (you will be required to sign in with your myNVivo username and password). 

If you are using a license key that correctly corresponds to the version of NVivo you have installed, please copy and paste the license key to avoid any inadvertent input errors. 

Note: if you have been provided an enterprise license key by your organization, please check to see if the license key begins with NVT20. If your key begins with NVT20 and you are getting this error, check that the key has been entered correctly. Please ensure you copy and paste the license key to avoid any inadvertent input errors. 

The latest version of NVivo was released in March 2020, it supersedes NVivo 12, and requires a myNVivo account to activate NVivo. (If you’re using NVivo 12 or older, the instructions below do not apply as you would need to activate NVivo with a license key.) 

This error can be temporary, please try again after five minutes to check if the issue persists. 

This error can also occur if an NVivo trial has been used on the same computer previously. The NVivo trial can only be used once on a computer regardless of the email address used to activate. This behaviour is by design and cannot be changed. 

If the issue persists or the above information doesn’t apply, please contact the NVivo Support Team

Error message: 
“It can take up to an hour to activate. Please wait and try again. If the problem persists, check that you have selected the right account and/or that you have purchased NVivo for that account.” 

The latest version of NVivo was released in March 2020, it supersedes NVivo 12, and requires a myNVivo account to activate NVivo.  (If you’re using NVivo 12 or older, the instructions below do not apply as you would need to activate NVivo with a license key.)  

It usually takes up to an hour before you can activate your NVivo Windows or Mac license after purchase.  

When activating NVivo with your myNVivo profile (which is linked to your email address used to make the purchase), NVivo will check to see if your myNVivo profile has a valid NVivo Windows or NVivo Mac purchase/trial subscription. If NVivo can’t find a valid subscription, you may receive this error message. 

Please check to see if you are using the same email address that was used when purchasing NVivo. If another person purchased NVivo on your behalf, the subscription will be under their myNVivo account and they will need to give you access to the NVivo license by signing into their myNVivo account. 

If the issue persists or the above information doesn’t apply, please contact the NVivo Support Team.  

The latest version of NVivo was released in March 2020, it supersedes NVivo 12.  

If you had a previous student license which has expired or is about to expire and you are considering renewing your license, please note that renewal will give you access to the new NVivo instead of the previous version, NVivo 12.  

Existing NVivo 12 projects will be able to be opened in the latest version of NVivo. For more information on how to open a project created in an earlier version of NVivo, see NVivo Help for NVivo – Windows or NVivo Mac. 
 
When you open a project from a previous version of NVivo into this latest version, your project will be updated to the latest version’s project format automatically. Note: Once updated, your NVivo project cannot be opened in earlier versions of NVivo. 

If your current license is NVivo 12 and it has recently expired or is about to expire 
It’s easy to upgrade your license online. You will then need to download, install and activate the latest release of NVivo onto your computer. 

After purchasing NVivo, you will be sent an email with download links and instructions, or you can download NVivo form the Downloads Page within the myNVivo portal (you will be required to sign in with your myNVivo username and password. If you don’t have a myNVivo account, simply sign up). 

For more information about installing and activating NVivo, refer to NVivo Help for NVivo - Windows or NVivo - Mac.  

If your current license is NVivo - Windows and it has recently expired or about to expire 
It’s easy to upgrade your license online. After you purchase NVivo - Windows, you will need to go through the activation process again to activate your purchased copy. For activation instructions, refer to NVivo Help for NVivo – WIndows or NVivo – Mac.  

If your previous license was an enterprise license provided to me by my University  
Please contact your University to obtain instructions on how to install and access NVivo through an enterprise license.  Your enterprise license administrator at your organization or university have been provided detailed instructions on how to make NVivo available to all eligible users. 

The latest version of NVivo was released in March 2020, it supersedes NVivo 12. The latest version of NVivo requires users to sign in with their myNVivo username and password to activate and use NVivo.  

If you have purchased a license or multiple licenses for NVivo, you can distribute to end users within myNVivo. Refer to NVivo Help for NVivo - Windows or NVivo – Mac for instructions on how to assign these licenses to end users.  

If you have purchased a sitewide licensing agreement, information on how to grant users access can be found in NVivo Help for NVivo - Windows or NVivo - Mac

The latest version of NVivo was released in March 2020, it supersedes NVivo 12. 

You will need to download the latest version of NVivo from the Downloads Page within the myNVivo portal (you will be required to sign in with your myNVivo username and password). 

You can then uninstall your previous version of NVivo (NVivo 12 or older) from your computer. 

When you open a project from a previous version of NVivo into this latest version, your project will be updated to the latest version’s project format automatically. Note: Once updated, your NVivo project cannot be opened in earlier versions of NVivo. 

Refer to NVivo Help for NVivo - Windows or NVivo - Mac, for more information about how to open a project created in an earlier version.  

The latest version of NVivo (released in March 2020) does not require a license key to activate the software. 

NVivo 12 and older versions do require a license key for activation. You will not be able to use these license keys to activate the latest version of NVivo. You will need to download the appropriate version of NVivo for your license.  

  • If the license key begins in NVP11 or NVT11 it is an NVivo 11 for Windows license key.  

  • If the license key begins in NMP11 or NMT11 it is an NVivo 11 for Mac license key.  

  • If the license key begins in NVP12 or NVT12 it is an NVivo 12 for Windows license key.  

  • If the license key begins in NMP12 or NMT12 it is an NVivo 12 for Mac license key.  

NVivo can be downloaded from the Downloads Page within the myNVivo portal (you will be required to sign in with your myNVivo username and password). 

Note: if you have been provided an Enterprise license key through your university for the latest version of NVivo, you may click on ‘or provide enterprise key to activate’ and enter your license key to activate NVivo.  

 


NVivo Installation & Related Problems

These messages normally indicate that Microsoft SQL Server (the database component used by NVivo) has failed to install correctly. 
 
NVivo - Windows is the most recent version of NVivo (released in March 2020) and it supersedes NVivo 12. The below instructions are applicable to the latest release of NVivo Windows, NVivo 12 and NVivo 11 Windows. 

You are likely to be experiencing this issue as Microsoft SQL Server, which is the database component used by NVivo, has failed to install correctly. To try to overcome this issue, please follow the steps below: 

  1. Go to your Control Panel > Programs and Features 

  2. Uninstall NVivo. 

  3. Restart your computer.

    • Note: please ensure there are no pending Windows Updates waiting to be installed. Install the necessary pending Updates and restart the computer if required again. 

  4. Temporarily disable your anti-virus/security software as these can occasionally block the installation of some applications. 

  5. Re-install NVivo 11 or NVivo 12.  You can download NVivo from the Downloads Page within the myNVivo portal (you will be required to sign in with your myNVivo username and password). 

  6. Re-enable your anti-virus/security software. 


Note: if you are unsure whether your Windows operating system supports the version of NVivo you have installed, please see the FAQ below, titled What are the minimum and recommended system requirements to install and use NVivo on Windows?

If the problem persists, please contact the NVivo Support Team.  

NVivo - Mac is the most recent version of NVivo (released in March 2020) and it supersedes NVivo 12. The below instructions are applicable to the latest release of NVivo - Mac, NVivo 12 Mac and NVivo 11 Mac. 

Firstly, please ensure that your computer meets the minimum system requirements for installation of NVivo. You can check system requirements by seeing the FAQ below What are the minimum and recommended system requirements to install and use NVivo on Mac?

If your computer meets minimum system requirements and is still crashing, please provide the below information to the NVivo Support Team, enabling them to troubleshoot the issue. 

NVivo Error logs (if any): 
NVivo for Mac error logs are named like ‘log-XXXXXX.txt’ and are usually present in the NVivo folder located in your Library folder. Refer to the instructions below to find NVivo error logs: 

  1. Open Finder 

  2. Hold down the Option key 

  3. Choose Go > Library 

  4. Go to Logs folder > NVivo folder (or NVivo 12 folder if using NVivo 12) and look for files named log-XXXXX.txt 


NVivo System Crash logs (if any): 

  1. Open Finder 

  2. Hold down the Option key 

  3. Choose Go > Library

  4. Go to Logs folder > DiagnosticReports 

  5. Locate a file with a .crash file extension, For example, NVivo_2020-06-27-171541_MYMACHINENAME.crash 


More information about the crash 

  • Does NVivo crash when doing a certain action such as coding, opening a document, merging projects etc? If yes, please provide details of the actions that cause the crash. 

  • Do all your projects crash, or do all projects crash when doing a certain action in NVivo? 

  • Does NVivo Sample project also crash in a similar fashion to your project? 


Once you have the NVivo error logs, you will need to zip-up (compress) the files and send to the NVivo Support Team for troubleshooting: 

  • To attach multiple files, select multiple files by holding down the Shift key (for multiple items) or the Command key (for several individual items) and clicking. 

  • Control-click or tap using two fingers on the files, and then choose Compress from the shortcut menu. 

  • If you compress a single item, the compressed file has the name of the original item with the .zip extension. If you compress multiple items at once, the compressed file is called Archive.zip. 

  • Attach the zipped file to the NVivo Support Team

NVivo - Windows is the most recent version of NVivo (released in March 2020) and it supersedes NVivo 12. The below instructions are applicable to the latest release of NVivo - Windows, NVivo 12 and NVivo 11 Windows. 

Firstly, please ensure that your computer meets the minimum system requirements for installation of NVivo. You can check system requirements by seeing the FAQ below What are the minimum and recommended system requirements to install and use NVivo on Windows?


If your computer meets minimum system requirements and is still crashing, please provide the below information to the NVivo Support Team, enabling them to troubleshoot the issue. 

NVivo Error logs: 

  1. Open Windows Explorer by pressing the Windows key + E 

  2. Enter %APPDATA% in the address bar and press Enter 

  3. Go to QSR_International folder

You may see multiple folders starting with NVivo.exe_Url_ 

  1. Go into each NVivo.exe_Url_folder and look for a folder named OfflineCrashLogs 

  2. Once you have located the OfflineCrashLogs folder, right-mouse click on the OfflineCrashlogs folder and click Send To -> Compressed (Zipped) folder to create a zipped file 


Windows System information 

Windows 8 

  • From the Start screen, start typing msinfo32 and click on the msinfo32 search result displayed 

  • In the System information screen, click on File > Save then save the file to your desktop as info.nfo. Attach the file to your reply email.

Windows 10 

  • Click on the Windows Start menu, start typing msinfo32 and click on the System Information search result displayed 

  • In the System information screen, click on File > Save  then save the file to your desktop as info.nfo. Attach the file to your reply email. 


More information about the crash 

  • Does NVivo crash when doing a certain action such as coding, opening a document, merging projects etc? If yes, please provide details of the actions that cause the crash. 

  • Do all your projects crash, or do all projects crash when doing a certain action in NVivo? 

  • Does NVivo Sample project also crash in a similar fashion to your project? 


Once you have the NVivo error logs and system information, you will need to zip-up (compress) the files and send to the NVivo Support Team for troubleshooting: 

  • To zip up the files select multiple files by holding the Ctrl key while selecting them 

  • Right-mouse click on the selected files and click Send To -> Compressed (Zipped) folder to create a zipped file.  

  • Attach the zipped file to the NVivo Support Team.

NVivo - Windows is the most recent version of NVivo (released in March 2020) and it supersedes NVivo 12. Please refer below for details of operating systems that support NVivo: 

  • NVivo - Windows – Can only be installed on 64-bit Windows 8 and Windows 10 computers.  Windows 7 (both 32 and 64 bit) is not supported 

  • NVivo 12 or NVivo 11 Windows – Can be installed on both 32- and 64-bit versions of Windows 7, 8 and 10 computers 

For detailed specifications and system requirements, please refer to NVivo Windows System requirements found in the FAQ below, titled What are the minimum and recommended system requirements to install and use NVivo on Windows?

Note: You can download the current supported versions of NVivo from the NVivo Downloads page within the myNVivo portal (you will be required to sign in with your myNVivo username and password). 

Most newer computers often have 64-bit processors (CPUs), which allow software to access larger amounts of memory (RAM) than older 32-bit processors. The 64-bit version of NVivo – Windows can utilize this extra memory, allowing more effective use of your computer’s resources when memory demand is high. 

To find out if your computer is running a 32-bit or 64-bit operating system: 

Windows 10 

  • Click on the Windows Start menu and type System 

  • Click ‘System Control Panel’ in the search results displayed 

  • Basic information about your computer will be displayed 

  • Under the System section of the screen you will find the System Type 

Windows 8 

  • Click on the Windows Start button. 

  • Click Control Panel 

  • Click System and Security 

  • Click System. Basic information about your computer will be displayed

  • Under the System section of the screen you will find the System Type 

You can download the current supported versions of NVivo from the NVivo Downloads page within the myNVivo portal (you will be required to sign in with your myNVivo username and password). If you don’t have a myNVivo account, you will be able to sign-up and create a new account. 

Note, if you are an NVivo 11 or NVivo 12 user, you may not have a myNVivo account. An account was not automatically created for you when purchasing an NVivo 11 or NVivo 12 license. You can create a new myNVivo account and then download NVivo after logging in. 

NVivo - Mac is the most recent version of NVivo (released in March 2020) and it supersedes NVivo 12 Mac. NVivo - Mac, NVivo 12 Mac and NVivo 11 Mac system requirements are provided below: 

NVivo - Mac 
Minimum system requirements 

  • Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor 

  • Mac OS X 10.13 (High Sierra) 

  • 4GB of RAM 

  • 1280 x 800 screen resolution 

  • 8GB SSD of available disk space—or more depending on data storage needs 

Recommended system requirements 

  • Mac computer with an Intel Core i5, Core i7, or Xeon processor 

  • Mac OS X 10.13 (High Sierra) or later 

  • 8GB of RAM or more 

  • 1440 x 900 screen resolution 

  • 8GB SSD of available disk space—or more depending on data storage needs 

  • Internet connection 

  • Google Chrome (required for NCapture—a browser extension that allows you to gather material from the web)  


NVivo 12 Mac 
Minimum system requirements 

  • Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor 

  • Mac OS X 10.11 (El Capitan) 

  • 4GB of RAM 

  • 1280 x 800 screen resolution 

  • 3GB of available disk space 

Recommended system requirements 

  • Mac computer with an Intel Core i5, Core i7, or Xeon processor 

  • Mac OS X 10.11 (El Capitan) or later 

  • 8GB of RAM 

  • 1440 x 900 screen resolution 

  • 4GB SSD of available disk space—or more depending on data storage needs 

  • Internet connection 

  • Google Chrome (required for NCapture—a browser extension that allows you to gather material from the web) 


NVivo 11 Mac 
Minimum system requirements 

  • Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor 

  • Mac OS X 10.9 (Mavericks) and above 

  • 2GB of RAM (as defined by the Mac OS X Mavericks minimum requirements) 

  • 1280 x 800 screen resolution 

  • 2GB of available disk space 

Recommended system requirements 

  • Mac computer with an Intel Core i5, Core i7, or Xeon processor 

  • Mac OS X 10.9 (Mavericks) and above 

  • 4GB of RAM 

  • 1440x 900 screen resolution 

  • 4GB SSD of available disk space—or more depending on data storage needs 

  • Internet connection 

  • Google Chrome 44 or later (required for NCapture—a browser extension that allows you to gather material from the web) 


NCapture 
If you want to install and use NVivo's supplementary add-on, NCapture, you will also require either Internet Explorer 11, or Google Chrome 44 or later. 

NVivo - Windows is the most recent version of NVivo (released in March 2020) and it supersedes NVivo 12. NVivo - Windows, NVivo 12 and NVivo 11 Windows system requirements are provided below: 

NVivo - Windows 
Minimum system requirements 

  • 2.0 GHz dual-core processor (64-bit) 

  • 4 GB RAM 

  • 1680 x 1050 screen resolution 

  • Microsoft Windows 8.1 

  • Approximately 5 GB of available hard-disk space – or more depending on data storage needs 

Recommended system requirements 

  • 3.0 GHz quad-core processor or faster 

  • 8 GB RAM or more 

  • 1920 x 1080 screen resolution or higher 

  • Microsoft Windows 8.1 or later 

  • Approximately 8 GB of available hard-disk space – or more depending on data storage needs 

  • Internet connection 

  • Internet Explorer 11, Google Chrome 44 or later 


NVivo 12 Windows 
Minimum system requirements 

  • 1.2 GHz single-core processor (32-bit), 1.4 GHz single-core processor (64-bit) 

  • 2 GB RAM 

  • 1024 x 768 screen resolution 

  • Microsoft Windows 7 Service Pack 1 

  • Approximately 5 GB of available hard-disk space – or more depending on data storage needs 

Recommended system requirements 

  • 2.0 GHz dual-core processor or faster 

  • 4 GB RAM or more 

  • 1680 x 1050 screen resolution or higher 

  • Microsoft Windows 7 Service Pack 1, or later 

  • Approximately 8 GB of available hard-disk space – or more depending on data storage needs 

  • Internet connection 

  • Internet Explorer 11 or later, Google Chrome 44 or later 

 
NVivo 11 Windows 
Minimum system requirements 

  • 1.2 GHz single-core processor (32-bit), 1.4 GHz single-core processor (64-bit) 

  • 2 GB RAM or more 

  • 1024 x 768 screen resolution 

  •  Microsoft Windows 7 

  • Approximately 5 GB of available hard-disk space – or more depending on data storage needs 

Recommended system requirements 

  • 2.0 GHz dual-core processor or faster 

  • 4 GB RAM or more 

  • 1680 x 1050 screen resolution or higher 

  • Microsoft Windows 7 or later 

  • Approximately 8 GB of available hard-disk space – or more depending on data storage needs 

  • Internet connection 

  • Internet Explorer 11 or later, Google Chrome 44 or later 


NCapture 
If you want to install and use NVivo's supplementary add-on, NCapture, you will also require either Internet Explorer 11, or Google Chrome 44 or later. 

Note: Windows Media Player is required to play audio and video files in NVivo. 

Please see the FAQ in the section Licensing & Activation, titled How do I move or transfer NVivo to another computer or user? 

NVivo – Windows and NVivo – Mac are the most recent versions of NVivo (released in March 2020) and they supersede NVivo 12.  

You can use the steps below to find the version of NVivo installed on your computer.
Note: the below steps will only work if you are able to successfully open NVivo after activation. If NVivo is not opening or not activated, you will not be able to follow the steps below. 
 

NVivo - Windows 

  1. Open NVivo Windows 

  2. Go to File > Product Info > About NVivo 

    • The 'About' dialog box appears 

  3. Refer to the version details in the 'About' dialog box 


NVivo 12 or NVivo 11 for Windows 

  1. Start NVivo 12/11 for Windows 

  2. Click the File tab and select Help > About NVivo  

    • The 'About' dialog box appears 

  3. Refer to the version details in the 'About' dialog box 


NVivo - Mac, NVivo 12 Mac or NVivo 11 Mac 

  1. Start NVivo for Mac 

  2. Click the NVivo menu and select About NVivo 

    • The version dialog box appears displaying your version 

 


NVivo Projects, Project Issues & Performance

The latest version of NVivo was released in March 2020, it supersedes NVivo 12. The below information applies to the latest release of NVivo, NVivo 12 and NVivo 11 Windows versions.  

Project conversions between NVivo Windows and NVivo Mac (both ways) can only be done using NVivo - Windows. 

Also, NVivo Windows can only convert a project created in the same major version of NVivo. For example, NVivo 11 Windows is unable to open/convert a project created in NVivo 12 Mac or the latest version of NVivo Mac. Similarly, the latest version of NVivo Windows (released March 2020) is unable to convert a project created in NVivo 12/11 Mac versions. 

Please refer to detailed instructions below on how to convert projects between NVivo Windows and Mac versions: 


Due to structural differences with the way Microsoft Windows and Apple macOS devices are built, there will continue to be limitations with sharing projects between the two platforms. 

The latest version of NVivo was released in March 2020, it supersedes NVivo 12. The below information applies to new NVivo, NVivo 12 and NVivo 11 Windows. Please ensure your system supports NVivo Windows. To check minimum system requirements, see the FAQ found in the above section NVivo Installation & Related Problems, titled What are the minimum and recommended system requirements to install and use NVivo on Windows?

Compact and Repair 
It is recommended to perform a ‘Compact and Repair’ regularly to ensure optimal project performance. Please make a copy of your project before performing a ‘Compact and Repair’ 


Nodes/Codes are slow to open 
If nodes are taking quite some time to open, please change the below setting to display the coded content using plain text instead of rich text. Note, this is just a display setting and doesn’t affect or change what has been coded to Nodes/Codes. 

  1. Launch NVivo 

  2. Go to the File menu -> Options 

  3. Tick the option ‘Display plain text for nodes with' (under ‘Performance’, in the General Tab) 

  4. Click Apply and OK 

  5. Close and reopen NVivo 


If Nodes/Codes are still taking a while to open, please change your default printer.  

  1. If NVivo is open, save your project and close NVivo application 

  2. Click the Start button or press the Windows key 

  3. Type “Control Panel” into the search box in the Start menu, and press Enter 

  4. Windows will search for and open the Control Panel application. 

  5. Under Hardware and Sound, click View devices and printers.

    • Note: This step assumes that the Control Panel is set up to view by Category. If it is set up to view by Icons, just click Devices and Printers. A green check mark shows which printer is set as Default. 

  6. Right-click on another printer such as ‘Microsoft XPS Document Writer’ to set it Default. 

  7. Reopen NVivo to see if the issue persists.  


Store large Media files outside the project 
If you are importing with large audio/video files, you may wish to store them outside of the project to reduce project size 


Turn OFF and clear project event log (if turned ON) 
Changes to your project are recorded in the project event log. Having the project event log turned ON can cause project slowness. You can view the event log to monitor who has made changes, when the changes were made and what project item was changed. 

  1. Open your project in NVivo.

  2. Click the File tab and then click Project Properties

    • The Project Properties dialog box opens. 

  3. On the General tab, clear the Write user actions to project event log check box. 

  4. Click OK

  5. To also clear the existing project event log, go to File > Info > Clear Project Event Log 


If you have tried all the above steps and the project is still quite slow, please provide us below information and contact us.

  • Is the slowness present in all projects or a specific project only?

  • Is the slowness present in the NVivo sample project? 

  • Are there specific actions in the project that are slow such as coding, opening a node etc? 

  • What is the size of your project file? Navigate to your project file (nvp file),Right-click on project file (nvp file) and select ‘Properties’ 

  • Where is the project file stored? Network drive, local disk or external USB disk etc.

The latest version of NVivo was released in March 2020, it supersedes NVivo 12. The below information applies to latest release of NVivo, NVivo 12 and NVivo 11 (Windows and Mac). 

NVivo project files 
NVivo project files are stored in the Documents folder (by default) of the computer where NVivo is installed. NVivo - Windows project files have .nvp extension and NVivo – Mac project files have a .nvpx extension. These project files are external to the NVivo application which means that even if NVivo application is removed/uninstalled from your computer, the project files (nvp or nvpx files) are unaffected. NVivo project files are similar to .docx or .doc MS Word files, where the actual files themselves are external to the application and the files can be transferred or sent to other computers/users. 

When you open NVivo, click on the ‘Recent Projects List’ to open projects that you have recently worked on, NVivo opens the nvpx/nvp file from where it was last stored and accessed. If the file is no longer present in the location where it was last opened/saved, NVivo will not be able to open the file as NVivo can no longer “see” that file. 

NVivo is unable to delete or move the project file from its location. Occasionally, a project file can be overwritten when another project with the same name is saved over an existing project file. NVivo displays a warning that you are about to overwrite the file and if the user inadvertently accepts the warning and choses to overwrite the file, the file will be overwritten and consequently, any previous work in that file will be lost irrecoverably. There can be other reasons where a file can be overwritten by another version of that file for example when Cloud storage application such as Google Drive, OneDrive etc. sync another version of the file and overwrite the file. 

Recovery 
If you are unable to find your project file, we would suggest you search your computer for all nvp/nvpx files to see if you are able to find any. You may also search your external backups for project files. 

Since all project files are stored locally where the user choses to save them, the NVivo Support Team doesn’t have access to any user projects. The NVivo Support Team is also unable to recover a project that no longer exists or has been overwritten by an older/newer or a different copy irrespective of how the project file was overwritten. 

NVivo Recovery File 
If you are using NVivo - Windows, you may have a recovery file that may be helpful in retrieving your work. Refer to the below for more information: 

The latest version of NVivo was released in March 2020, it supersedes NVivo 12. The below information applies to the latest release of NVivo, NVivo 12 and NVivo 11 Windows and Mac versions.  

The import projects feature allows merging of two NVivo projects. You can only merge one project at a time and only merge from same or previous versions of NVivo. For example, you can’t merge an NVivo 12 project into an NVivo 11 project and you can’t merge a project created in the latest release of NVivo into NVivo 12. 

Please refer to project import instructions below:



Why am I seeing duplicate items after merging projects? 
If a document, external or a memo in two projects being merged have the same name, folder location and exactly same text content, then the items are considered duplicates. When merging projects, if you chose to merge duplicates (default), the merged project will only have one merged document or external or a memo. Where a project item is not a duplicate, but has the same name and location, the item is imported and renamed with an appended number. 

For example if ‘Environment Report’ document exists in the two projects being merged and one project has the document with different content even if it’s an extra space or an extra line, the documents will not merge and the merged project will have two documents, Environment Report and Environment Report (2). This behaviour is by design and can’t be changed. If you want the two documents to be merged when merging projects, you will need to ensure that file contents are identical before merging. There are third party tools available online that can be used to compare content of two files.  

If the imported project contains folders that do not exist in your project, the folders and any hierarchical folder structures will be created. 

Please refer to online help links to see how NVivo determines that two project items are duplicate for: 

The latest version of NVivo was released in March 2020, it supersedes NVivo 12. The below information applies to new NVivo, NVivo 12 and NVivo 11 Windows. Note, the below information is not available for NVivo Mac. 

If you are using NVivo – Windows, NVivo 12 Windows or NVivo 11 Windows and have access to a project recovery file (nvb file), you may be able to recover the data in that file. The project recovery file may not necessarily contain the most recent work, depending on when it was last saved.  

Please refer to the relevant help topics depending on your version of NVivo for Windows:  


Recovery instructions 

  1. Please use the link below to download a corrupt dummy project corresponding to the version of NVivo Windows you are using. Download and save this file to your computer. 

  2. Open NVivo, click on ‘Open Other Project’, then Browse and select the dummy file saved in the previous step 

  3. You will be presented with an option to recover from a project recovery file.  Select your .nvb file from the list to recover the project. If your project does not appear in the list, you can try searching your computer for any .nvb files, these are project recovery files. The project should open automatically once recovery is complete. 

The latest version of NVivo was released in March 2020, it supersedes NVivo 12. The below information applies to latest release of NVivo Mac, NVivo 12 Mac and NVivo 11 Mac. 

Please copy your Mac project file (nvpx file) to your Desktop and then follow the instructions below using your Desktop copy of your project: 

  1. Open NVivo, if your project is open go to File > Close to save and close your project 

  2. Click the File tab, click Compact Project

  3. The Select Project dialog box opens. 

  4. Locate and select your project from the Desktop. 

  5. Click Compact

Once the compact completes please check if the issue has been resolved. If the issue persists, you can also merge your project into a blank new project to see if this helps: 

  1. In NVivo, create a blank new project. (Start NVivo using the icon in the Applications folder and on the welcome screen click "Create a new project") 

  2. Click the Data tab and the click the Project icon. 

  3. The 'Import Project' dialog box appears. 

  4. Click Browse and navigate to and select the compacted project file. 

  5. Click Import.

If the slowness issue is related to coding from a specific file or editing a specific file in your project, please try the steps below: 

  1. Create a copy of your project and open it in NVivo Mac  

  2. In the project, create a copy of the affected source file from List View  

  3. Paste the copy of the file in the same location. All coding references from the file should also be present in the newly copied file.  

  4. You will now have two identical sources in the same folder. Delete the previous original source. 

  5. Check to see if the Coding process is faster  

Note: Any queries or reports that referenced the old source (now deleted) in your project will have to be updated to include the new source.  

If the issue persists, please contact the NVivo Support Team

The latest version of NVivo was released in March 2020, it supersedes NVivo 12. 

Projects from the latest version of NVivo cannot be opened in older versions of NVivo such as NVivo 12 or NVivo 11. That means if you have done work in new NVivo - Windows or NVivo - Mac project, you will not be able to open it in an older copy/version of NVivo that you might own. 

However, if you are an NVivo 12 user and you have opened your project in the new NVivo, there is a limited workaround that allows you to re-open your project in NVivo 12. You may be able to export your project data (with some limitations) to REFI-QDA open exchange format (more information about this is found in the FAQ below, titled How can I import/export a project from/to other QDA programs such as Atlas,ti, maxQDA, Dedoose etc.?.) You can then import this data into NVivo 12 format. 

Note: NVivo Support team is unable to convert a project so it can be opened in older versions of NVivo. 

The latest version of NVivo was released in March 2020, it supersedes NVivo 12. The below information applies to the latest release of NVivo and NVivo 12.  

NVivo - Windows, NVivo – Mac, NVivo 12 Windows and NVivo 12 Mac support the REFI-QDA Standard, which enables interoperability between Qualitative Data Analysis Software programs. NVivo 11 and older versions do not support REFI-QDA project interoperability. 

Please refer to links below for instructions on how to open REFI-QDA files created in other QDA applications and how to export NVivo projects into REFI-QDA format. 

Note: the below links also have details on the limitations of opening and exporting projects in REFI-QDA format: 

 

Failed to open project 
This project did not close successfully the last time it was open. Please restart your computer and try opening it again. If this problem persists, please contact QSR Support. 
 
If you have restarted your computer and the issue persists, please follow the steps below: 

  1. After restarting your computer, ensure NVivo is closed 

  2. Open Finder and navigate to the location of your project file (nvpx file) 

  3. Right-click on the project file > Get Info and untick Lock (if ticked) 

  4. Copy your project file (nvpx file) to your Desktop or to another different folder and rename it. For example, rename Myproject.nvpx to Myproject_new.nvpx.  

  5. Also ensure the project name is not in all capital letters and/or the project file name doesn’t contain a space at the end of the filename, for example MYPROJECT .nvpx. If yes, please remove the space, rename the file and add lowercase letters to file name. 

  6. Double click on the project to see if you are able to open it. 

Note: If you use Dropbox or other cloud storage services such as Google Drive, OneDrive etc. to store and use your project file(s), ensure that active synching is disabled whenever using the file in NVivo. If active synching is used whilst using your project file, this may cause project corruption such as "Failed to Open Project. This project did not close successfully the last time it was open" error. 

If the issue persists after you have tried the above steps, you may also be able to resolve the issue by converting the project to NVivo Windows format and then converting it back to NVivo Mac format. More information about this is found in the first FAQ of this section (NVivo Projects, Project Issues & Performance) titled Can I work with my NVivo project on Mac and Windows or convert project?

If the issue persists, please contact the NVivo Support Team

 


Using NVivo

Exporting a project or items from your NVivo project into another project 
If you wish to export your NVivo project or items from your NVivo project into another NVivo project, please refer to the links below: 

Note: If you are using NVivo - Mac, NVivo 12 Mac or NVivo 11 Mac you will be unable to export the entire project or parts of the project into another NVivo project (nvp or nvpx file). You may wish to use the REFI-QDA format (available in NVivo Mac and NVivo 12 Mac) to export your project. 

Exporting projects for use in other QDA applications 
If you wish to export your NVivo project data for use in another QDA application, please see the FAQ in the section NVivo Projects, Project Isues & Performance titled How can I import/export a project from/to other QDA programs such as Atlas,ti, maxQDA, Dedoose etc.?​

Exporting data from NVivo projects 
NVivo projects items such as Files/Source, Codes/Nodes, Cases, Visualizations etc. each can be exported into different formats. Please refer to links below:

 


myNVivo Portal

Please note the below conditions when upgrading your NVivo 12 or NVivo 11 license 

  • The full 25-character license key needs to be entered – If you don’t have your full license key, please refer to the email that was sent when the license key was purchased to obtain the full license. 

  • Only NVivo full licenses can be upgraded (the license key starts with NVP or NMP). Time limited Student or Enterprise licenses are not eligible for upgrade.

  • Please copy and paste the full 25-character license to ensure any typographical errors. 

  • If a license key has already been upgraded previously, you are unable to upgrade it again. 

  • If the original NVivo 12 or NVivo 11 purchase was refunded it can’t be upgraded. 


Please contact the  NVivo Support Team if you are still experiencing difficulties upgrading your license. 

Please check to see if you are logging in using the same email address that was used to purchase NVivo or NVivo Collaboration Cloud. 

Occasionally, you may have more than one “Account” under your myNVivo profile and purchases (or subscriptions) may be under another Account. After logging into myNVivo portal, please click on the profile icon on the top right and select ‘Switch Account’, and then select the appropriate account from the dropdown menu. Once the account has been switched, please click on the profile icon again and select ‘My Purchases’ to see purchases. 

Note: If the email address (that’s also used to log in to myNVivo) was not used to make any purchases, you will not see ‘My Purchases’ option under the profile. 

"Your account has been blocked after multiple consecutive login attempts."

This issue occurs if there have been multiple login attempts to your account with an incorrect password. Please check your email to see if you have received an automated ‘Account Blocked’ email. The email will have an ‘Unblock’ link that you will need to click to unblock your account. 

Once the account has been unblocked, you will be able to login using your correct username and password. 

Note: If you can’t find the ‘Unblock’ email in your Inbox, please also check your Spam/Junk folder.  

NVivo – Windows and NVivo – Mac are the most recent versions of NVivo (released in March 2020) and they supersede NVivo 12. You don’t need a myNVivo account to activate NVivo 12 and older versions. 

If you are attempting to reset your myNVivo password, you will only receive a password reset email if a myNVivo profile exists that is associated with that email address in our systems. If the profile doesn’t exist, you will not receive an email. 

You are required to have a myNVivo account if you have purchased the latest version of NVivo – Windows or NVivo - Mac (released in March 2020), or if you use NVivo Transcription.  

NVivo 12 and older NVivo versions do not require a myNVivo account to purchase or use NVivo.  

If you need to download NVivo 12 or NVivo 11, it can be downloaded from the Downloads Page within the myNVivo portal, where you will be required to create a myNVivo profile. Once NVivo 12 or NVivo 11 has been installed, you will need to enter your license key and activate NVivo.  

Note: the latest version of NVivo (released in March 2020) does not require a license key to activate NVivo. Activation happens automatically by logging in to your myNVivo account the first time you open NVivo. This is different to NVivo 12 and NVivo 11, where a license key is needed to activate the software. 

If you are sure that your myNVivo profile exists and have requested a password reset email, please check your Spam/Junk folder. 

Please follow the steps below to reset your myNVivo password: 

  1. Go to myNVivo portal 

  2. Enter your email address and click Continue 

  3. Click on ‘Forgot your password? Click here’ 

  4. Enter your email again and click on ‘Send email’ 


If you are attempting to reset your myNVivo password, you will only receive a password reset email if a myNVivo profile exists alongside that email address in our systems. If a profile with the email address you provided doesn’t exist, you will not receive an email.  

You are required to have a myNVivo account if you have purchased the latest version of NVivo – Windows or NVivo - Mac (released in March 2020), or if you use NVivo Transcription.  

NVivo 12 and older NVivo versions do not require a myNVivo account to purchase or use NVivo.  

 


NVivo Collaboration Cloud

One NVivo Collaboration Cloud license allows teams of up to five people to work together on NVivo projects. It’s available as a separate add-on for the latest version of NVivo (released in March 2020). 

To be able to use Collaboration Cloud, all users will need to be using the latest version of NVivo, and all be using NVivo on the same operation system (Windows or Mac.). NVivo 12 and older versions of NVivo are not compatible with NVivo Collaboration Cloud.
 
Invite Others To Start Collaborating On Projects 
The purchaser will need to log in to the myNVivo portal and invite up to 4 other NVivo users through myNVivo to start collaborating on projects. Once users have been invited, they will be able to open NVivo and log in to Collaboration Cloud.  

For details on how to invite users and access Collaboration Cloud in NVivo, workflows and collaboration roles, refer to Help for NVivo – Windows or NVivo – Mac

 


NVivo Collaboration Server

HTTP 500.19 – Internal Server Error 
The requested page cannot be accessed because the related configuration data for the page is invalid. 

Note: NVivo Collaboration Server (released in March 2020) is the latest version of NVivo Server and it supersedes NVivo Server 11 R2. The below information only applies to NVivo Collaboration Server  


Please follow the below steps to try to resolve the issue: 

  1. Open Windows Services and stop the NVivo Collaboration Server Service 

  2. Mount the NVivo Collaboration Server ISO file 

  3. In the mounted drive, go to folder: 

    •  <<mounted drive letter>>:\ISSetupPrerequisites\{3EF818B1-D782-4885-B698-8096ABD3440H} 

  4. Open file dotnet-hosting-2.2.7-win.exe 

  5. Run the Repair option 

  6. Open a command prompt as Admin and type iisreset and press Enter 

  7. Run Notepad as Administrator 

  8. In Notepad, go to File > Open 

  9. Browse to file C:\Program Files (x86)\QSR\NVivo Collaboration Server\Service\NVivoService.exe.config 

  10. Search for qsrtest in this file, you will only find one instance 

  11. Edit the file and change qsrtest to qsrinternational 

  12. Save the file and close it 

  13. Restart the NVivo Collaboration Server service 

  14. Try to access NVivo Server Manager again 


If the issue persists, please contact the NVivo Support Team and provide a screenshot of the problem. 

Note: NVivo Collaboration Server (released in March 2020) is the latest version of NVivo Server and it supersedes NVivo Server 11 R2. The below information only applies to NVivo Collaboration Server. 

 
Please follow the below steps to try to resolve the issue: 

  1. Run Notepad as Administrator 

  2. In Notepad, go to File > Open 

  3. Browse to file C:\Program Files (x86)\QSR\NVivo Collaboration Server\Service\NVivoService.exe.config 

  4. Search for qsrtest in this file, you will only find one instance 

  5. Edit the file and change qsrtest to qsrinternational 

  6. Save the file and close it

  7. Restart the NVivo Collaboration Server service 

  8. Try to access NVivo Server Manager again 


If the issue persists, please contact the NVivo Support Team.   

Note: NVivo Collaboration Server (released in March 2020) is the latest version of NVivo Server and it supersedes NVivo Server 11 R2. The below information applies to NVivo Collaboration Server, NVivo Server 11 R2 and NVivo Server 11. 

There is currently a known issue with NVivo Collaboration Server (and NVivo Server 11) where if the license key has been entered incorrectly, the installer will be stuck on the next step where a message is displayed to ensure Network configuration has been completed. If you are clicking Next and the installer doesn’t move forward, please go back a step and enter your license key again. Please ensure to copy and paste the license key to avoid any input errors. 

If the issue persists, please contact the NVivo Support Team and provide a screenshot of the license key that has been entered during NVivo installation.  

NVivo Collaboration Server pricing includes SQL Server 2017 Standard Edition and a separate SQL Server license is not required. It is not possible to purchase NVivo Collaboration Server without a bundled Microsoft SQL Server license. 

It is also not possible to use another existing installation of Microsoft SQL Server on a different computer/VM to the one hosting NVivo Collaboration Server. NVivo Collaboration Server has been designed to only connect to a locally hosted SQL instance. 

Please also refer to NVivo Collaboration Server system requirements and unsupported configurations. 

Note: NVivo Collaboration Server (released in March 2020) is the latest version of NVivo Server and it supersedes NVivo Server 11 R2. The below information applies to NVivo Collaboration Server, NVivo Server 11 R2 and NVivo Server 11. 

NVivo Collaboration Server is designed to work with NVivo client via a low-latency 100 Mbps (or faster) network between the client and server. 

If you want users to access server projects via an Internet connection, you could use a 'thin client', VDI (Virtual Desktop Interface) technologies or any other remote access method such as: 

  • Microsoft Remote Desktop Services 

  • Citrix XenApp 

  • Quest vWorkspace 

In this configuration NVivo client and NVivo Collaboration Server both will be hosted in the same local 100Mbps (or faster) low latency network and the end user will remotely access NVivo client through the use of remote access methods. 

Note: NVivo Collaboration Server (released in March 2020) is the latest version of NVivo Server and it supersedes NVivo Server 11 R2. The below information applies to NVivo Collaboration Server and NVivo Server 11 R2. 

You can encrypt the connection using SSL certificate from the web browser that is used to access NVivo Collaboration Server Manager. 

NVivo client connects directly to the WCF endpoints hosted by the Windows Service on the server. This is via a TCP connection and is already in a binary format which is not user readable. 

NVivo client also establishes a direct connection to SQL Server on the server hosting NVivo Collaboration Server. This connection is also encrypted. 

The NVivo Collaboration Server WCF Service uses TCP binding (NetTcpBinding) with integrated Windows authentication and Transport Security Mode. This means it authenticates NVivo Clients using Windows authentication (Kerberos), and the messages are secured (signed & encrypted) at the transport level by Windows security. This is the Microsoft recommended approach for intranet (Windows domain) environments. No certificates are required as the Windows security infrastructure provides the necessary authentication and encryption. 

 


Enterprise License Management & Deployment

The latest version of NVivo was released in March 2020, it supersedes NVivo 12. The below information applies to the latest release of NVivo and NVivo 12. 

If you have an enterprise license, there’s different option to deploy and activate: 


The latest version of NVivo - Windows and NVivo - Mac support keyless activation using a myNVivo account. If deploying NVivo using the Known User Installation or User-Requested Installation methods, you will need to invite users to access NVivo. Instructions on how to invite users can be found in the Help for NVivo – Windows or NVivo – Mac.   

The latest version of NVivo was released in March 2020, it supersedes NVivo 12. The below instructions apply to NVivo Windows and NVivo 12. 

NVivo - Windows and NVivo 12 (Windows) both support silent update. Use of msp files to update NVivo is no longer supported. The below process can be used to silently update an existing installation of NVivo without the use of the msp file. 

Links to download the latest update installer are provided below: 

Interactive Installation 
For interactive installation, simply double click on the Update installer or run the installer EXE file from the command line without any parameters, this should start up update installation UI. 

Silent Installation 
The update installer supports the following parameters 
/? - Help, standard MS-DOS parameter to show help dialog 
/qb - Silent installation with progress indicator 
/qn - Fully silent installation without UI 

>Updatex64.exe /? Will display help 

Multiple Parameters 
Should the update installer detect multiple parameters, the help dialog will display 
e.g 
>Updatex64.exe /qc /qb - with an unsupported parameter 
>Updatex64.exe /qb /qc - with an unsupported parameter 
>Updatex64.exe / qc - with an invalid parameter (space between / and q) 

Two valid Parameters 
If two parameters are specified, the installer will process ONLY the first parameter 
e.g 
>Updatex64.exe /qn /qb 
>Updatex64.exe /? /qb 

Update without previous NVivo version installed 
If Update is run on a machine that doesn’t have NVivo installed, then the dialog with the message "NVivo must be installed before applying this update." will be displayed. 
e.g 
>Updatex64.exe /qn 

For any issues please contact the NVivo Support Team.