Your NVivo Trial and your NVivo license need to be activated separately. However, you don’t need to reinstall NVivo after purchase. You will need to go through the activation process again to activate your purchased copy. 

NVivo Help for NVivo - Windows or NVivo - Mac contains more information about how to replace your purchased copy with your trial within NVivo. 

Note: if purchased NVivo prior to the release of the latest version of NVivo (release March 2020), you are likely to be using NVivo 12 or older. For more information, please see the FAQ below, titled I have purchased an NVivo license after my previous one expired, what do I do next? 

The latest version of NVivo (released in March 2020) does not require a license key to activate the software. 

When opening NVivo for the first time, you will be asked to enter your myNVivo username and password – this will automatically activate NVivo.  

For more information about activating NVivo, refer to NVivo Help for NVivo - Windows or NVivo - Mac.

Note: if your previous NVivo 12 student license key has expired and you have purchased NVivo recently to continue using the software, please see the FAQ below, titled I have purchased an NVivo license after my previous one expired, what do I do next? 

If you're using the latest version of NVivo
The latest version of NVivo was released in March 2020, it supersedes NVivo 12. If you’re using NVivo 12 or older, please refer to relevant instructions further below.  

Deactivation 
To transfer NVivo from one computer to another computer or another user, firstly deactivate NVivo on the original computer:  

  1. Make sure that you are connected to the Internet. If you have an NVivo project open, you must close the project (File > Close) before you can deactivate the license. 

    • NVivo - Windows - Click on the File menu, Product Info, Manage License and click Deactivate License

    • NVivo – Mac – Click on NVivo menu, Licensing and click Deactivate 

  2. Click Yes to confirm. NVivo deactivates the license and displays a message to confirm that NVivo has been deactivated. 

  3. Click OK. The NVivo application automatically closes. 


If you need to transfer the NVivo license to another user  
If the license is being transferred to another user, any additional installations of NVivo activated using this user’s myNVivo profile will need to be deactivated as well by following the deactivation steps above. 

Once this is done, the purchaser will need to login to myNVivo, unassign the license from previous user and re-assign to another user. Refer to NVivo Help for NVivo - Windows or NVivo - Mac for instructions on how to assign and unassign NVivo licenses.  


Re-installing and activating your software 
To re-install NVivo on your new computer, download NVivo from the Downloads Page within the myNVivo portal (you will be required to sign in with your myNVivo username and password). 

Once the software is installed on your new computer, upon opening NVivo for the first time you will be asked to enter your myNVivo username and password. This will activate NVivo on your new computer. Refer to NVivo Help for NVivo - Windows or NVivo - Mac for further instructions on how to activate NVivo. 


Moving existing projects 
Once you’ve installed NVivo on your new computer, you may also wish to move your existing NVivo projects to the new computer. NVivo project files are stored outside the NVivo application and have nvp (NVivo Windows) and nvpx (NVivo Mac) file extension. These files are stored in the Documents folder by default (unless changed) on the computer where NVivo is installed. You will need to move these files to the new NVivo installation through the use of USB disks or any other electronic means to transfer files. 

For more information on project compatibility between various versions, please see the FAQ under the section Software, titled Are previous versions of NVivo forward compatible? 
  

If you're using NVivo 12 or older
Before you move NVivo to a new computer, make sure you have your full 25 character NVivo license key handy. You will find the key in the email you received from QSR (if you downloaded the software) or on the packaging (if you purchased the physical installation media – USB flash drive or DVD). If you’re using NVivo as part of an enterprise license, your organization’s enterprise license contact should be able to provide you with this key. 

You can also find which version of NVivo you’re using by going to the ‘About’ screen in NVivo. 

  • Windows: click File > Product Info > About NVivo 

  • Mac: click NVivo > About NVivo 


Deactivating your license 
To transfer NVivo from one computer to another, firstly deactivate the license on the original computer. To do this:  

  1. Make sure that you are connected to the Internet.  

  2. If you have an NVivo project open, you must close the project before you can deactivate the license. 

  3. NVivo 12 (Windows) and NVivo 11 for Windows - Click on the File tab, point to Help, point to Manage License and click Deactivate License.

    • Note: If you are using an older version of NVivo 11 for Windows, instructions to deactivate are the same as NVivo 10 for Windows below. 

  4. NVivo 12 for Mac - Click on NVivo menu, Licensing and click Deactivate

  5. Click Yes to confirm. NVivo deactivates the license and displays a message to confirm that the license has been deactivated.  

  6. Click OK. The NVivo application automatically closes. 


Re-installing and activating your software 
To re-install NVivo on your new computer, download NVivo from the Downloads Page within the myNVivo portal (you will be required to sign in with your myNVivo username and password. If you don’t have a myNVivo account, simply sign up). 

If you’re using NVivo 12, you can find further instructions for installing and activating NVivo in NVivo Help for NVivo 12 Windows and NVivo 12 Mac.  
   
Once the software is installed on your new computer, when you open NVivo for the first time you will need to enter and activate your license. 
   

Moving existing projects  
Once you’ve installed the NVivo software on your new computer, you may also wish to move your existing NVivo projects to the new computer. NVivo project files are stored outside the NVivo application and have nvp (NVivo Windows) and nvpx (NVivo Mac) file extension. These files are stored locally in the Documents folder by default (unless changed) on the computer where NVivo is installed. You will need to move these files to the new NVivo installation through the use of USB disks or any other electronic means to transfer files. 

For more information on project compatibility between various versions, please see the FAQ under the section Software, titled Are previous versions of NVivo forward compatible? 

This message is usually displayed if the license key entered in NVivo is for an older/newer version of the software. You will need to download the appropriate version of NVivo for your license.  

  • If the license key begins in NVP11 or NVT11 it is an NVivo 11 for Windows license key.  

  • If the license key begins in NMP11 or NMT11 it is an NVivo 11 for Mac license key.  

  • If the license key begins in NVP12 or NVT12 it is an NVivo 12 for Windows license key.  

  • If the license key begins in NMP12 or NMT12 it is an NVivo 12 for Mac license key.  

NVivo can be downloaded from the Downloads Page within the myNVivo portal (you will be required to sign in with your myNVivo username and password). 

If you are using a license key that correctly corresponds to the version of NVivo you have installed, please copy and paste the license key to avoid any inadvertent input errors. 

Note: if you have been provided an enterprise license key by your organization, please check to see if the license key begins with NVT20. If your key begins with NVT20 and you are getting this error, check that the key has been entered correctly. Please ensure you copy and paste the license key to avoid any inadvertent input errors. 

The latest version of NVivo was released in March 2020, it supersedes NVivo 12, and requires a myNVivo account to activate NVivo. (If you’re using NVivo 12 or older, the instructions below do not apply as you would need to activate NVivo with a license key.) 

This error can be temporary, please try again after five minutes to check if the issue persists. 

This error can also occur if an NVivo trial has been used on the same computer previously. The NVivo trial can only be used once on a computer regardless of the email address used to activate. This behaviour is by design and cannot be changed. 

If the issue persists or the above information doesn’t apply, please contact the NVivo Support Team

Error message: 
“It can take up to an hour to activate. Please wait and try again. If the problem persists, check that you have selected the right account and/or that you have purchased NVivo for that account.” 

The latest version of NVivo was released in March 2020, it supersedes NVivo 12, and requires a myNVivo account to activate NVivo.  (If you’re using NVivo 12 or older, the instructions below do not apply as you would need to activate NVivo with a license key.)  

It usually takes up to an hour before you can activate your NVivo Windows or Mac license after purchase.  

When activating NVivo with your myNVivo profile (which is linked to your email address used to make the purchase), NVivo will check to see if your myNVivo profile has a valid NVivo Windows or NVivo Mac purchase/trial subscription. If NVivo can’t find a valid subscription, you may receive this error message. 

Please check to see if you are using the same email address that was used when purchasing NVivo. If another person purchased NVivo on your behalf, the subscription will be under their myNVivo account and they will need to give you access to the NVivo license by signing into their myNVivo account. 

If the issue persists or the above information doesn’t apply, please contact the NVivo Support Team.  

The latest version of NVivo was released in March 2020, it supersedes NVivo 12.  

If you had a previous student license which has expired or is about to expire and you are considering renewing your license, please note that renewal will give you access to the new NVivo instead of the previous version, NVivo 12.  

Existing NVivo 12 projects will be able to be opened in the latest version of NVivo. For more information on how to open a project created in an earlier version of NVivo, see NVivo Help for NVivo – Windows or NVivo Mac. 
 
When you open a project from a previous version of NVivo into this latest version, your project will be updated to the latest version’s project format automatically. Note: Once updated, your NVivo project cannot be opened in earlier versions of NVivo. 

If your current license is NVivo 12 and it has recently expired or is about to expire 
It’s easy to upgrade your license online. You will then need to download, install and activate the latest release of NVivo onto your computer. 

After purchasing NVivo, you will be sent an email with download links and instructions, or you can download NVivo form the Downloads Page within the myNVivo portal (you will be required to sign in with your myNVivo username and password. If you don’t have a myNVivo account, simply sign up). 

For more information about installing and activating NVivo, refer to NVivo Help for NVivo - Windows or NVivo - Mac.  

If your current license is NVivo - Windows and it has recently expired or about to expire 
It’s easy to upgrade your license online. After you purchase NVivo - Windows, you will need to go through the activation process again to activate your purchased copy. For activation instructions, refer to NVivo Help for NVivo – WIndows or NVivo – Mac.  

If your previous license was an enterprise license provided to me by my University  
Please contact your University to obtain instructions on how to install and access NVivo through an enterprise license.  Your enterprise license administrator at your organization or university have been provided detailed instructions on how to make NVivo available to all eligible users. 

The latest version of NVivo was released in March 2020, it supersedes NVivo 12. The latest version of NVivo requires users to sign in with their myNVivo username and password to activate and use NVivo.  

If you have purchased a license or multiple licenses for NVivo, you can distribute to end users within myNVivo. Refer to NVivo Help for NVivo - Windows or NVivo – Mac for instructions on how to assign these licenses to end users.  

If you have purchased a sitewide licensing agreement, information on how to grant users access can be found in NVivo Help for NVivo - Windows or NVivo - Mac

The latest version of NVivo was released in March 2020, it supersedes NVivo 12. 

You will need to download the latest version of NVivo from the Downloads Page within the myNVivo portal (you will be required to sign in with your myNVivo username and password). 

You can then uninstall your previous version of NVivo (NVivo 12 or older) from your computer. 

When you open a project from a previous version of NVivo into this latest version, your project will be updated to the latest version’s project format automatically. Note: Once updated, your NVivo project cannot be opened in earlier versions of NVivo. 

Refer to NVivo Help for NVivo - Windows or NVivo - Mac, for more information about how to open a project created in an earlier version.  

The latest version of NVivo (released in March 2020) does not require a license key to activate the software. 

NVivo 12 and older versions do require a license key for activation. You will not be able to use these license keys to activate the latest version of NVivo. You will need to download the appropriate version of NVivo for your license.  

  • If the license key begins in NVP11 or NVT11 it is an NVivo 11 for Windows license key.  

  • If the license key begins in NMP11 or NMT11 it is an NVivo 11 for Mac license key.  

  • If the license key begins in NVP12 or NVT12 it is an NVivo 12 for Windows license key.  

  • If the license key begins in NMP12 or NMT12 it is an NVivo 12 for Mac license key.  

NVivo can be downloaded from the Downloads Page within the myNVivo portal (you will be required to sign in with your myNVivo username and password). 

Note: if you have been provided an Enterprise license key through your university for the latest version of NVivo, you may click on ‘or provide enterprise key to activate’ and enter your license key to activate NVivo.