Customer Support Hours of Operation
Customers on Basic support: 9:00am to 5:30pm Australian Eastern Daylight Time, Monday to Friday*.
Customers on Extended or Premium Support: Basic Support + 8pm-4am Australian Eastern Daylight Time, Monday-Saturday*.
*Excluding Australian public holidays. View a World Clock to check the current time in Melbourne, Australia.
If you are unsure what level of support you are entitled to, please consult the support entitlements section below.