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by QSR

Supports robust qualitative and mixed methods research for virtually any data source and any research method.

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by QSR

Intuitive data analysis software designed for public policy experts analyzing surveys.

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Creating software to help you discover the rich insights from humanised data.

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NVivo for Mac has crashed, what should I do now?

This error needs to be investigated by the QSR Support team before a solution can be provided.

Note: If NVivo prompts you to submit a Problem Report for NVivo please enter your name, email address and a brief description of the problem, and submit the form in addition to submitting the support request form.
 
Please provide the most detailed description of the problem that you can, as this will help us to better identify and address the problem. To allow us to assist you with your issue, please complete a support request form and attach the below information:
 

Error logs

NVivo for Mac error logs:
  1. Open Finder
  2. Hold down the Option key
  3. Choose Go > Library.
  4. Go to Logs folder > NVivo folder and look for files named log-XXXXX.txt
 
NVivo for Mac crash reporter logs (if any):
  1. Open Finder
  2. Hold down the Option key
  3. Choose Go > Library
  4. Go to Logs folder > DiagnosticReports
  5. Locate a file with a .crash file extension, For example, NVivo_2013-06-27-171541_MYMACHINENAME.crash
 

System Information

  1. Go to the Apple menu (Apple logo – usually in the top left corner of the screen)
  2. Click About This Mac
  3. Click System Report… to open the System Information screen
  4. Go to the File menu and select Save to save your system information to a convenient location
 
Follow the instructions below to zip the log files and system information to your support request:
  1. To attach multiple files, select multiple files by holding down the Shift key (for multiple items) or the Command key (for several individual items) and clicking.
  2. Control-click or tap using two fingers on the files, and then choose Compress from the shortcut menu.
 
If you compress a single item, the compressed file has the name of the original item with the .zip extension. If you compress multiple items at once, the compressed file is called Archive.zip.
Attach this zipped file to your support request.
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